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    LensCrafters

    2.5 (2 reviews)
    Open 9:00 am - 6:00 pm
    Updated 1 month ago

    Services - LensCrafters

    Eyewear fitting

    Eye exams

    Retinal imaging

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    Ask the Community - LensCrafters

    Bohn, Joseph & Swan Eye Center & Optical Boutique

    Bohn, Joseph & Swan Eye Center & Optical Boutique

    1.0
    (1 review)
    2.1 mi

    It's unfortunate that I am writing this review. I have heard great things about Dr. Swan but I…read morewon't be able to experience his talents for myself. I was referred over to this office by my optometrist. When they called me to schedule an appointment, I asked them to hold while I opened up my Microsoft Outlook calendar to make sure I would be in town. As I confirmed the date I made an entry into my calendar. As with any appt I received a call to remind me of the appointment. Working out of town I sent the call to VM knowing it was a reminder of the upcoming appt. A few days later while clearing out my VM's I came across the reminder message for Dr. Swan and was shocked when the receptionist leaving the VM had a different date than me for my appt. I quickly called to let the office know my appt was not until the following Monday. The office manager informed me I clearly made a mistake and my appt was in fact that day and if I wanted to reschedule I could, but, I'd have to pay a $50 fee, followed up with a boldly comment of, "will you be putting this charge on a credit card?" Completely shocked I told her I did not owe their office any fees as I wasn't yet a patient nor did I sign any forms acknowledging their office policies. I followed up by saying, " if you won't allow me to keep my date then I guess I'll be forced to find another doctor." Detecting strong attitude, I decided to hang up. Within a minutes another lady called me back asking if I would like to reschedule, I responded with absolutely, but I'm not paying a fee for the date discrepancy because I strongly feel the scheduling agent was at fault. I could hear the original lady I had previously spoken with whispering in the background telling this lady what to say. This was beyond tacky, really unprofessional, especially for a medical provider of this caliber. Today my wife informed me I received a bill in the mail for 50$? I'm blown away by the tenacity and arrogance. I've decided that if this is turned over to a collection agency, I'm not dealing with this office staff, I will hand this over to my attorney, at this point these actions push the envelope on both extortion and harassment. Tomorrow I will call my optometrist to inform them of what Dr. Swans office staff is capable of. I could be wrong but I can't help to believe that If Dr. Swan knew his staff acted in this manner he would approve. Mark C.

    From the owner: Bohn & Joseph Optical Boutique has a unique selection of luxury eye wear in Lafayette that cannot…read morebe found in the average retail optical store. The eye glass frames we carry are selected for both their high quality and distinctive design and rarely will you find two frames that are alike as we strive to offer something exclusive to each client. We have certified opticians who can assist you in making the best choice for your needs and prescription.

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    Bohn, Joseph & Swan Eye Center & Optical Boutique
    Bohn, Joseph & Swan Eye Center & Optical Boutique
    Bohn & Joseph Eye Center & Optical Boutique

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    Bohn & Joseph Eye Center & Optical Boutique

    LensCrafters - opticians - Updated August 2026

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