I came here with my mother and the visit was smooth. We expected a long wait, but it was only about 20 minutes. The service was quick, the facility looked very clean, and the staff were welcoming and professional. I would definitely come back for X-rays, mammograms, and other services. read more

Lenox Hill Radiology - Medical Centers Near Me - Brooklyn, New York

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Do not schedule tests at this location. I waited three hours for a routine follow up I had scheduled a month in advance with zero communication about any reason for the delay. read more

I always have a positive experience at the 1014 Brooklyn Avenue location. The staff at the front desk are always polite. In addition, the sonogram tech (Kay) and mammogram tech (I can't remember her name) are amazing. They make you feel comfortable even when you are very nervous about the test. The manager (Lisa) was also friendly and helpful. Thank you all very much! read more

Annual mammogram, short wait, easy check in, helpful front desk. Great management quick to assist any insurance or administrative issues. Good parking availability. read more

I had a very frustrating experience at Lenox Hill Radiology. I arrived at 2:10 PM and was told by the front desk staff that they could schedule my appointment for 3:20 PM. I specifically asked how long it would take because my mom had to leave for work by 4:20. The front desk assured me it would only be about 5 minutes after they called her, so we agreed to wait. At 3:20, I asked if it was our turn, and the woman inside told me there were still 5 people ahead of us. I went back to the front desk, and they just said there was nothing they could do. When I reminded them that my mom had to go to work and that we wouldn't have waited if they'd told us the truth, they didn't seem to care at all. This was extremely unprofessional and showed a total lack of respect for patients' time and needs. We won't be coming back. read more

My experience at the Brooklyn Ave location is always horrible .Came in at 320 for an MRI for my daughter and was still waiting at 6pm .And I was told the system was down,if that so why couldn't Lenox hill inform customers.I did my MRI at mountsinai and I only waited 40 min .This facility needs total restructuring. read more

The wait time here is horrendous! Although you have a scheduled appointment, expect to be waiting for at least an hour before you're called despite the type of scan you're there for. If you don't have an actual referral from your doctor, expect to have a bad experience because your appointment will be delayed. The facility is clean and the bathroom is not filthy. The radiation techs are pretty friendly overall. The images and reports are made available to you within days. In some cases, you're able to obtain your CD approximately 15-20 mins after the conclusion of your scan. read more

I've come to this location several times because it's conveniently 10 min from my home, however I always leave very frustrated. I always have an appointment before coming yet I have always waited between 3-5 hours before being seen. I've never experienced any of the workers being rude n any way but clearly the location is always overbooked or understaffed. I don't believe getting a simple X-ray should take as long as my going to the DMV. Each time I come here I lose an entire day of work. This is NOT the location to come to if you are strapped for time. read more

Lenox Hill Radiology - Waiting area / registeration - Medical Centers Near Me - Brooklyn, New York

Slow slow slow ! I've been to 2 locations for 2 different exams. I'm sitting writing this review waiting at my 2:30pm appointment and It's 3:51pm. Personal wants me to believe the delay is with MRI. The waiting room is full. ! Don't come here !!! read more

I've been here 3 times for X-rays and the machine has been down each time. I've even called ahead to make sure and have gotten confirmation. I will say that I called the general number not the location but what good is a central number if they don't have real time info or connect to the location for that info! This place is useless!!! read more

This facility is located in downtown Brooklyn 9 Bond Stree. These are the slowest people I have ever encountered to get an X-Ray you can't make an appointment it's first come first serv. I arrived at 9:50am it is now 12:10pm they finally registered me at 11:45am. The staff are unprofessional and could care less that people are just sitting around for hour. The X-Ray techs move at a snail's pace taking 1 person every 35 to 50 minutes this is insane don't come here. read more

Easily the worst experience I have had at a medical facility. This place is poorly run, has poor customer service, and has no respect for their patients' time. My fiancés MRI appointment was scheduled for 3:00pm on Jan 16. He was not seen until 5:20pm. We waited in the waiting area for 2.5 hrs without any notice from the receptionist, managers, or technician on the wait -- this is unacceptable. When we finally asked what the issue was, they informed us that they were backed up due to a morning technician's issue. If they knew they were going to be behind schedule, why didn't they inform their patients so we did not arrive on time and waste our entire afternoon in their facility? I will never return to this place and I highly recommend that no other person trusts this place with their health. The people of Brooklyn deserve SO MUCH BETTER than what this place can offer. read more

I have been to this branch of lenox hill maybe a dozen times and I am writing this review as I wait for a 12 o'clock appointment and it it is 12:45. There is the first massive complaint- no one, no patient certainly deserves to be treated this way and it is ALWAYs this way. For the first six or seven times of experiencing such disrespect for my time, I realized I had to bring my work to this waiting room because a fifteen minute exam will take at least an hour and a half in waiting. Consider your entire afternoon gone if you have an appointment here. That said, the facility is clean, and the staff is kind and knowledgeable and dedicated to your care. I guess things became painfully apparent for me when I visited a lenox hill in the east side in Manhattan- the difference was night and day. The place was physically pleasant and comfortable- it looked more like a hotel with designer chandeliers and velvet sofas and armchairs. My jaw dropped. I signed in and took a seat next to a lamp and coffee table where I was able to rest my drink and crack open my enormous book which I always bring to these appointments, anticipating a huge wait time. I was called in after six minutes!! The facility was not only clean but unlike the Brooklyn location, elegantly appointed. There were no post mammogram nipple stickers on the changing room doors as in Brooklyn. The whole feel was calm and elegant- no television set blaring daytime game shows. The place presumed your elegance, your intelligence and valued your time. So really, what makes me sad about the Brooklyn avenue branch is how it treats a clientele of vastly majority people of color. It is suspicious and heartbreaking. Again- the staff is professional and caring. They are clearly understaffed. It's now 12:55- I have still not been called for a simple DEXA scan. Also if you are driving here, parking is street only and atrocious. I had literally no choice but to park during streetcleaning - I expect a ticket and consider it part of the cost of a health visit in Brooklyn where there are no parking lots for health service providers. read more

When you first come in, no one is helpful. It's not clear where to go or who to speak to to check in and get help. This was my first time here and my first time getting a mammogram so I was already anxious. The lady at the first window was so rude and nasty. I was trying to ask her where to go and she told me I can go talk to someone else so rudely. When I got everything done it was quick. That's the only reason for the one star. They definitely move very quickly to get you in and out. read more

Horrible horrible horrible service. Go some where else! RUN somewhere else! I arrived early for my 2pm appointment. It is now 4pm and I am still waiting. Remind you, I was called the night before to confirm my 2pm appointment and was reminded to NOT be late. So of course I arrive 15 minutes prior (1:45pm) and I am still waiting to be seen. Staff is rude and unprofessional. (I have to say about 2 ladies out of the bunch are kind) Attitudes beyond gross. Sad to say this is why our community will NEVER succeed. They don't have a well organized system. Check in is on a piece of paper. But then no one gets up to get the piece of paper. So those patients that walked in after you go straight to the counter and are checked in before you. Multiple services offered here. However no one can tell you when you will be seen, how many people are ahead of you etc. You would think that if this location offers different services there would be a different sign in sheet for each department. read more

Let me start off by saying im not happy. This was my first time at this location I normally goto Bond st but had no one to go w/ me & I hate elevators. So My appointment wasnt till 12 & I got there at 11. I like to get checked in early & just wait for my appointment. I didn't get checked in till 11:55, no clue why it took a hr to check me in. Then they check me in & I had to wait till 12:43 to be seen.. So needless to say I dont think ill be going back to this location. As for the female bathroom, one of the stalls the door doesnt lock.. read more

Parking has nothing to do with this facility. They do not control the parking nor do they monitor it so with that said if a parking lot could be contracted it would be so much more deserving of a 4-star. The staff demonstrated a lot of patience From where the lobby begin to as far back as I could see which was a break room it was kept very clean. The only snag I had about this was it took so long for me to be saying. I waited for an hour and 12 minutes yes I counted the time. I would say I would return if need be. read more

Lenox Hill Radiology - lobby - Medical Centers Near Me - Brooklyn, New York

I had an appointent with Lenox Hill Radiology on Brooklyn Avenue for an MRI on October 13th. This appointment was scheduled for over a month. I kept receiving text to confirm my appointment as the time got closer and to confirm if I will make the appointment I confirmed. They said appointment confirmed. The day before my appointment someone called me and asked if I can come in know because they double booked me. I said I can't I already took tomorrow off. Because I have been scheduled she said ok. When I reached for my appointment they told me they ,they can't see me because I am on standby. Standby I thought I would loose my mind. They won't accommodate me. They give my appointment to someone else. Unprofessional. I give them a 0 read more

Disorganized place and have there own little weird scam pricing I'm not surprised if the front desk representatives pocket there money . my mother missed appointment last Saturday at 8 a.m. so we rescheduled for today this Thursday at 8a.m. So early this week someone from the office had call my mother for reminder don't forget her doctor appointment this Thursday at 8 a.m. and don't forget the forty five dollar health insurance co payment .so cool today is Thursday June 11, 2020 my mother made her appointment this morning on time why did this Hispanic reprensative said the co payment plan health insurance is Fifty dollars . I personal think that everyone has there own Pricing in this place . When you visit here make sure you take notes on Pricing . Because this place feels like scam artist place !!!! Others wise than that some of the representative seem cool and friendly in this place !!!!. Very convenient by the mta transportation: Subway: 2,5-Train . Church avenue train station . Bus: B44, B35, etc buses ! read more

Lenox Hill Radiology - Medical Centers Near Me - Brooklyn, New York

The rundown from my second visit (and hopefully last visit for a while): 12:12pm - I walked in and signed up on the appointment-only clipboard for my 12:45pm appointment. 12:38pm - reception called me up to complete paperwork at window 4 12:53pm - I was called to the back x-ray rooms with several other patients, ask to put on one of those gowns [that never fit me] and sit in a waiting area with the others 1:27pm - I was called into an x-ray room so the technician could do her thing. 1:37pm - I left the x-ray room with a souvenir, mammogram pasties. I'm not sure what the hold up was during my first visit, especially since there weren't as many people on that day than on the day of this visit, but I'm happy to post this update. I mean, I'd like to think that my legs have helped me get around in life more than my breasts might have, so I would've preferred my first exam to have been as speedy as this one. But you can't have everything, I guess. And mammograms have to do with detecting cancer, so I do appreciate the mindfulness of those making sure me and the other women didn't have to wait for our mammograms like I did for my knee x-ray last week. Thanks, Lenox Hill Radiology. You've earned an extra star. read more

Waited over 3 hours for my appointment. So many people inside at once it was bad. I was very uncomfortable. I'll never go back. All the people there with me were pissed off because of the long wait times. They clearly overbooked. Thankfully most people I saw wore their masks correctly, but it still felt weird. I don't do any indoor things yet so to sit with a lot of potentially sick people in a room all afternoon was messed up. read more

Even the wait time was longer than usual when you go to radiology, the service was really good. Everyone worked professional , place is clean. But my main reason for this review is one special person on the staff. Elsie Costa. She is a site manager at this location. She just was the one of the clerks who checked me in when I arrived. We just spoke a little and I asked her how much longer it will be, I needed to leave soon. After I was done, she saw me leaving and asked if I got the results of my test. When I told her that it will take 3 business days and I was worried, she just ran to the radiologist to ask if my results were ok. She new it was my birthday and with the weekend coming up, my results will take longer. She came back with thank god normal results and told me to celebrate my bday without worries. I just want to say, that that maid my day!!!! So I just want to say , that I wish that world would have more people like Elsie. It's a small gesture, but it's huge!!!!! I was overwhelmed. Thank you from the bottom of my heart! read more

My appointment time was at 330pm. At 415pm I asked one of the ladies does it usually take this long, and she didn't even look at me and said well there's only one person dealing with appointments. It is now almost 530pm and I am still sitting here waiting to be seen and I had an appt for 330pm. What was the point. I don't know if other imaging offices are like this but this is absolutely ridiculous and I would never come back here. I actually forgot that this place took so long. I've been here before and it wasn't a good experience then either. Do yourselves a favor and find another location. read more

The front desk staff at this location is slower than a snail. Waited 2 hours before being called and to find out one of the exams couldn't be done because the technician wasn't there. I guess it took too much out of their busy time to notify patients. Very unprofessional. No politeness or a greeting. FYI..without patients you wouldn't have a job.. be kind to people, you never know your own fate. read more

Very courteous and professional clean office and excellent care, state of the art modern equipment

Staff is as slow as molasses and act like they are doing you a favor instead of their job; go to another location if possible. I made an appointment for 1 and tried checking in when I was told to sign in and wait for my name to be called; it took them 35 mins to call my name to even check in whilst the office had a handful of people ahead. WHY?! Not sure what the purpose of an appointment is but certainly come here if you've got the day to waste. read more

My first time at this location. Brooklyn Ave. I have used others. My name was called right away. Jordy greeted me and was very professional. After completing the forms, I was called right away. The radiologist Mario was so engaging, polite and helpful. I received a disk soon after. I recommend this location. Sharon F. read more

First time Patient. I arrived on time for my appointment and was seen by the front desk within 5 minutes, even though the line was long, about five people before me. I was given paperwork to fill out, this was not long at all. Thank God. They were very busy and even and I had to wait a total of 45 minutes. Not Bad at all. Workers were very efficient, polite and fast!! read more

like wow....just i came nice and quietly follow the instructions we they have post it all over the places so i did sign in which at 140pm so its 231pm i just got check in when i ask why wasnt i check in all this time they reply they didn't see the pad to sign in which was right there in front of them but each in everyone behind that desk know where they phones were cause they was all glue to the damn phones!!! i mean come on your at work people don't make appointments to see the doctor and come and lounges to fool around so if 4 of ur workers that are behind the desk are too busy on their phone when its not even busy in here something needs to change!!! read more

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Showed up to my 9:45 a.m. appointment at 9:26 a.m.. Signed the wrong sheet because there is no one to assist at the desk. Alerted the staff at 10:08 by 10:45 still was not seen. Had to cancel appointment to go to work. Second bad experience at a Lenox Hill Radiology site. Need to get my lab work done with another company. This company obviously does not care about the health of the people attempting to use their service. Due to their incompetence, I now have to wait until after my 14 day vacation to have to lab test carried out. read more

The front desk staff is comprised of a bunch of young folks with NO manners, respect for the elderly or any sense of urgency! They all need a lesson in Tone, Delivery & customer service!! read more

i really dont know why people cannot be cooperate with each other.if you go to an appointment then you need to wait until your turn you need to sign in and be patient until your turn.but the bottom line is that no one wanted to wait .thank you !!! read more

I arrived early (9am Sunday) to avoid any lines. The center looks new and immaculately clean. After a short wait of 5 minutes I was called to have my x-ray using a machine that looked brand new. I was in and out within 1 hour and have nothing I could complain about. I don't know how busy it gets during peak hours. read more

I called to make an appoint, told they had an appointment the same day. I got there and as seen within minutes. It's important to keep in mind that not everyone is there for the same service, so if you are there for a mamo and so are 10 others, you will have a longer wait. No one was there for my service, so I was seen right away. Staff was nice and friendly. I would go back to that location. read more

Not sure why some people are saying such negative things about this location. Everyone here and friendly, prompted and organized. Even when I wasn't able to pay my copay, I was able to leave so I can retrieve the money and come back for a later appointment(thanks to the manager) . She understood my issue and without any hesitation she told me not to worry ... and I didn't, thank you guys for everything. read more

I can't speak for the quality of their imaging services, I'm sure it's fine. However, the first time I went in for an ultrasound the fax of my referral couldn't be received-- once it had gotten in, I was not called and had already walked home. The second time, I waited upwards of 3 and a half hours. I am very disappointed, as this is a nice and convenient facility. read more

Lovely staff but 2+ hour wait for a mammogram. I won't be back.

This location doesn't care about their patients My appointment was March 26th when I was finally called I was told I cannot get my MRI done because there's no pre authorization on file. I explained to the receptionist that my Blue Cross do=not requires pre-authorization he had to text and call his boss to confirm. more time wasted waiting for a reply from Elise. Then I was told I have to pay $460. instead of the $50 copay another phone call to Elise and text. more time wasted I asked to speak with her and she was very abrupt and rude. Lenox Hill Radiology you should visit stand up MRI in Melville, NY and Deer Park, NY to see what excellent customer service is read more

Please always remember to arrive well before the appointment time if that is an available option and be prepared to miss work if you have one or have some other pressing matters to tend had a visit scheduled for 8:30am waited until about 11am as far as i am concerned this is a complete and utter outrage if one has a precise time noted to see someone the wait time should never be no more than 10 minutes tops for prepping the examination room for said patient it seems to me that every single institution in this city is only concerned with showing other people that they have a jam packed place with clients waiting in agony for lengthy times stinking up the air instead of having the flow of traffic run smoothly first come first served basis I truly loathe having to sit next to people yapping away on their phones talking about absolute garbage and total nonsense all the while being really disgusting about it read more

They have some incompetent people working at the front desk!!! Have me sit for over an hour before they tell me that the form my doctor gave me to give them wasn't a referral!! I mean seriously when I handed them the form and they looked at it, they couldn't tell then that it wasn't a referral!!! Had to sit another hour for them to call my doctors office in order to get a referral!!! read more