Taylor Morrison so far has been good, house is beautiful no issues so far, however my loan officer…read morenot so good. From the beginning he was nice and helpful until at the end. He got mad because he thought I was lying about a comment with the loan title company and he raised his voice at me. Not professional and do not recommend him. Mario.

We purchased our home from Taylor Morrison in 2020. In 2024, we began experiencing plumbing issues,…read morewhich initially seemed minor and were temporarily resolved by a plumber. Unfortunately, in 2025, we experienced a major sewage backup in our kitchen sink. Another plumber had to investigate further by going under our house, and ultimately determined that the issue likely stemmed from a construction defect--not normal settling or wear and tear. We were advised to contact the builder, but getting in touch with someone at Taylor Morrison was extremely difficult and required persistent follow-up. Eventually, they did agree to cover the cost of replacing the main sewer line, which confirmed that the issue was due to poor construction. However, we were still left with over $5,000 in out-of-pocket expenses just to diagnose the problem -- not to mention the fact that we couldn't use our kitchen sink for over a month while waiting for the builder to act and coordinate a vendor. This situation should never have occurred with a new home. It's unacceptable that we had to bear the burden of cost, time, and inconvenience due to the builder's construction error. We were more than patient throughout the process, but the lack of accountability and customer service was extremely disappointing. We cannot recommend Taylor Morrison to anyone looking for a reliable builder.

Where is the Zero star button? Roy Blum their super turned incompetent manager has no idea how to…read moremanage anything. People with this charge should not wait a week or two to answer emails. My husband is Vice President at his job and he didn't make it there by not answering emails. This is a shame because everyone else from warranty, sales, design, and loan end are as sweet and accommodating as can be. Only nice word I can think of is calling the super a "jerk". Always accusatory, always customer is wrong. Good luck on getting anything done after closing. We had a mirror that was not hung up and we noticed after closing. This was our fault "you did this". We had a paint stain on back door "you did this". There is paint/grout not coming off side fence "you fix it, it's dirt". There is a huge drainage backup in backyard...waits 3 days to inspect and say "oh 72 hours is normal drain time...you're good now." Do yourself a favor and go to another builder or something not in this man's management reach.

The experience we had with Taylor Morrison was frustrating, infuriating and downright sad. We…read morerelocated to Houston for my husband's job and chose Taylor Morrison because we wanted to "treat" ourselves to a nicer home that we had worked so hard for. Instead we were treated as a low priority and a nuisance. Our home reflects the quality of the $150k house with nicked cabinets, uneven drywall, cracked doorframes, paint on the tile and the site of sloppiness everywhere. And that's just the start. It was months of miscommunication, misinformation, and fighting battles over everything. From sales to the construction manager(s) no one knew the answers to our questions and when we got answers they were incorrect. We went through 3 construction managers over two months, no one knew what the other had said, did or promised. We lost many nights sleep and stressed constantly over our home and with good reason, we were underwhelmed with the finished product. We spent the first night in our new house cleaning because it was so dirty. After moving in, we had a leaky ceiling because the AC unit was put in incorrectly leaving a water stain. Our electrical was also put in incorrectly so the lights went out in my son's room shortly after moving in. We've decided to fix the remaining items ourselves instead.

DO NOT USE Taylor Morrison!!! Our good experience stopped as soon as we signed the contract. In…read moreshort, the quality of a $50K house in a $400k+ house... If that is ok with you then TM is for you. Good luck!

Recently bought a place in TX. They are great at selling you a home and trying to get you to close…read morebut terrible once you move in. The finishings are super cheap. You pretty much will have to replace everything once you move in since things start falling apart even on your first day. They will cut corners anyway they can and once you move in, they pretty much don't care about they buyer once they move in. They don't tell you about everything you need to know either. You have to ask them about everything and they'll give you a short

D.R. Horton is a dishonest, lawless company that cannot be trusted. I was going to buy a new house…read morein Heber City, Utah and I entered into a contract while the house was under construction. After the sales agreement was signed, D.R. Horton started sending me numerous addenda that were mostly senseless, inaccurate, and redundant. I told the sales agent, Joel Ames, that I was not comfortable with the addenda and explained the errors. He changed some items, but kept insisting that I sign the addenda or else D.R. Horton would not "go forward" with the sale. I told him (and he knew I was a lawyer) that we had a fully executed sales agreement and I was not required to sign anything. I explained I had the right of specific performance (meaning I could sue to enforce the fully executed contract). I explained that Jordanelle Ridge's organizing documents had been rendered unlawful by Utah House Bill 217 about a year ago, and yet, Jordanelle Ridge never revised the documents to comport with the law. I also learned that the government and Jordanelle Ridge were disputing terms for the government to fully authorize the Jordanelle Ridge development. D.R. Horton did not seem to want a lawyer with my level of knowledge (including reading the bill that directly affected the development) to be in the area. Behind my back, Joel (or someone) told the D.R. Horton financing agent to stop working on my loan (a D.R.Horton loan agent told me this in a text message). So D.R. Horton insisted that I sign addenda that legally I did not have to sign, then interfered with my financing for so long that I could not meet the financing contingency. I thought of suing but then decided I wanted nothing to do with D.R. Horton after reading about so many new-construction complaints online. Then D.R. Horton sent a letter to me stating that I was unable to obtain financing - this is false and I could easily finance this home as it was way below my means. I corrected this nonsense and I am very glad I did not buy the house. I can only imagine the forthcoming disputes in Jordanelle Ridge, the lawsuits to come, and the very unhappy homeowners who have yet to learn what I know. This company is arrogant and treats customers with no regard for clearly established contract law. D.R. Horton is a disgrace to Texas.

Super happy and thankful that Rich sold our condo. We felt at ease knowing he was looking out for…read moreus in the sale process. He communicated with us throughout the process, took care of any questions, followed up, etc. We sold our condo during Covid which was weird yet he has access to all the technology that allowed for of the documentation most (all except title company stuff) to be signed remotely. Overall we are happy and thankful the closing happened. We definitely recommend him to anyone needing to buy or sell.

Highly highly highly recommend Rich. I can't say enough good things. I've known him for years and…read moreworked with him on different projects over those years. He has always brought consistent character and a commitment to putting people first in everything that he's done.