I would not recommend this company to my worst enemy. Gallego's wife Veronica tried to deflect…read moreresponsibility for what appeared to be a piece of overpriced, used, marble that looked like it was repurposed after being removed from another residence. Gallegos is very unreliable. We will have to have their expensive piece of garbage, that was heavily scratched, and had multiple beverage rings etched on the surface as per an expert at stone restoration, replaced. When the stones were removed it was obvious the counter was black and the backsplash was gray. Gallegos seem to have very questionable business practices. Noticed they respond to negative feedback by criticizing the customer. Had they done their job well, no one would be complaining. Gallegos was given the opportunity to rectify their mistake. They sent a smug employee, allegedly to remove and polish the stone, he only wanted to photograph the hot mess, then got in the company truck and left. They used up their good will, I would not trust them in our home again!

So happy with your work Edy and team! We are so pleased with everything, you've accommodated us…read morethroughout the process! I know 3 people waiting to use you, your craftsmanship is wonderful! Thank you!

Fantastic work they did our whole 3 floor with tile, carpet and basement…read more Great performance good staff as well Why did they close recently post Covid??

Fantastic experience using Absolute for our kitchen remodel. Mary and Christine could not have been…read morenicer, sharing their expertise and advice with me (many times!) as I picked out vinyl flooring and subway tiles with glass inserts for our backsplash. All the materials were ready promptly, and their installer Rich did a great job. We could not be happier with how everything turned out, and the personal service was exceptional -- highly recommend supporting this family-run local business!

Don't Bother! I called this man to come and refinish my floors and he postponed 3 times on me…read more(that's 3 weeks of waiting). I should have known ahead of time because he postponed coming to my house to quote on the job. I even had to call him for a quote. To start he told me the job would only take a couple of days. After coming to my house again I was told it would take 3-4 days, okay no problem I must've misunderstood. When I spoke to him again (after he postponed the 2nd time) he told me the job would be a full week. Again not a problem, I wanted him to do a good job on my floors and we would arrange ourselves in the house to give him the time he needed. Honestly, I understand that he was probably busy and we were going on vacation so I thought I'd be nice to go along with his schedule. The night before he was supposed to show up I texted him to confirm and I got another excuse about how it would be better to start the following week. Again I accepted that he was busy and allowed him to postpone. Today he was supposed to show up at 7:30 and he blamed being late on the weather. He explained in his text message that told his men to show up at 9:30 but the roads were bad and he can come by at 10. Remember he was supposed to show up at 7:30 and he's giving me another excuse! At this time I told him to forget it I called someone else. I'm not sure what type of job he would have done but waiting 3 weeks for someone to come and do a job is too long. Plus I just don't trust someone who feels that wasting my time is okay. Remember I'm paying him and his quote wasn't cheap. If Donald told me that he had other jobs and he couldn't come until later in the month I would have gladly agreed to schedule when he was free. However he didn't do that and left me with no other choice than to find someone else.

I called a lot of places before deciding on Personal Touch because the owner was responsive and the…read moreprice reasonable. But when all was said and done, I had to give only three stars. After agreeing to the proposal, there was no further contact with the owner during the many weeks leading up to the job. Then an emergency caused him to put off the 4-day job from a Friday to a Saturday. He called again on Saturday and said he was sorry but he'd have to start on Monday. Problem was, I was leaving on vacation that day and had planned everything around being able to let the workers in, stick around to make sure all was well, and leave a key for a neighbor to let them in the remaining days. This plan went all to hell. My neighbor reported no activity during my week away, and when I got back they still had to come in two more times. They left splashes of varnish on a tile floor, and there are still lap marks and streaks from applying the varnish incorrectly. They even put down the wrong color in one spot and had to remove and reapply. I had used another refinisher in the past, but I felt they were rude and didn't respect me as a past customer, so I sought out Personal Touch. True, they were at least competent at the start, and the workers couldn't have been nicer. Except for those mistakes and snafus, the floors really do look great. The problem was the emergency that threw off the schedule, which caused them to rush. Still, if I need floor refinishing again, I will go back to the rude guys. At least their work was mistake-free and was completed in the agreed-upon time frame.

Don't use them! They…read moreare very nice and professional, until they take your money. Then watch out! They'll scheme, scam, and worm their way out of everything they are supposed to do. Liz the woman who manages the phones is the nastiest, rudest, most disrespectful and unprofessional person I've dealt with in my life. She has tried to blame warrantee work on me. Tried to overcharge me by 50% above our contracted rate and is now trying to ignore me in the hopes I give up. Find yourself a better company, even if you have to pay more trust me it will be better for you in the long run! Oh yeah and if you post a negative review they will try to blackmail you to take it down like that would ever work...

Yes, very professional until they get your money, then Liz will tell you what she is doing for you…read moreinstead of listening to what you want. I waited to post this an entire year to see if I loved my new kitchen, it does look better but now the refacing is peeling off especially on the baseboards. Resorted in crawling around the floor with glue to reattach the edges. We spent a lot of money, should have just bought new cabinets.... Work team was nice but dealing with Liz and Paul was a real nightmare. Save yourself the aggravation and use someone else.

I recently bought a condo which needed new wood floors, and began to shop around. I wandered into…read morethe Floor Depot showroom, described what I was looking for, and was shown a nice selection. Monday morning, I had a prompt follow up call from Collette, who provided me with a very competitive quote. (About 15% less than 2 local quotes for the exact same product!) Kevin, the owner, paid close attention to all the details of the job--from demo to installation to small finish work. Collette kept in frequent contact to keep me informed of progress. All delivered as promised! The floors are beautiful! (Almost a shame to put area rugs down!) I had a wonderful experience, from start to finish! And, delivered on a timely and professional manner. I highly recommend!

Had my house re-done dealing with a lot of contractors was so lucky to have dealt with Floor depot…read moreand their owner KEVIN. They did an amazing job restoring the old Floors back to new. Other floor guys wanted me to put down brand-new floors . Floor Depot restored my floor like brand-new and save me a lot of money. They are top class floor company , takes pride in their work. I would recommend them to anyone ! Class work !

Terrible work, no interest in customer satisfaction. I'm just noticing that recent reviews are all…read moreterrible - I wish I had looked sooner. Also - there is very little transparency in the organization. One phone number, have never been able to speak to a supervisor, etc. I had a reclaimed and sentimental piece of marble that was local to the business and I paid top dollar for Marbleworks to pick it up and cut it into two pieces, finish the surfaces and edges and deliver the pieces to me in NYC. They warned me that there were oil stains and I understood. The price included "installation" and mine weren't being installed, but when I questioned it (neither was a countertop) they said that delivery counted as "installation" ... I agreed to the price. BUT they delivered the pieces rubbing up against each other with nothing in between the raw pieces and the largest piece was delivered with a huge -- though not super deep -- scratch -- and the smaller piece was significantly less "shiny" than the larger and with smaller scratched and like it hadn't been cleaned or as polished as the larger. I withheld the balance (about 39% of the total) until the scratches were removed -- it seemed if they WERE installing a countertop they would've done a better job of leaving me with better surfaces. They insisted on a certified check for the balance. I spend $$$ on cancelling a check, getting the certified check and to buy tarps since they'd now be doing the work in my apartment. The first appointment they gave me to fix the scratch they called the day before to reschedule. Okay. The second appointment I waited all day for them to come and at the end of the day they told me they got held up and could not come. I was upset and I told them I needed a first appointment and waited weeks until that appointment could happen. Unfortunately, when they showed up the workmen were told by my building that I needed a COI - Marbleworks did not inform me of this possibility (it seems they should if they know their business) and I was unaware myself. I sent them the sample COI within minutes but was told it would take time for the COI (which, if they had a relationship with their insurance company, should be fast, no?) that the workmen wouldn't wait AND that if I wanted them to come back I would have to pay them an additional $750 on top of what I owe them. I was sorry about the COI issue an will own my ignorance BUT it seemed to me we were even, since I was stood up once and accommodated weeks of rescheduling, and delays - not to mention bad work in the first place. I told them I'd be willing to wait until it was convenient for Marbleworks to get back to the city (vs. insisting on first appointment, etc.) but they said they have no plans to deliver back into the city unless I pay them $750. So they will not accommodate me in any way to fix their shoddy work no matter what my concessions are - without charging me more $$$. They have no interest whatsoever in making this very polite, very patient customer happy - by fixing their shoddy work to begin with. Since I have had no customer satisfaction, I am not going to pay the balance but am instead looking into local marble repair companies. While my sales contact was unfailingly polite, he is so great at stonewalling that I'm guessing he is being incentivized on making me go away and/or pay more $$$ than actually creating a happy customer. I'm looking at beginning a renovation in the next year and I would not deal with them again.

I regret using them…read more I ordered a quartz kitchen countertop and installation with sink. Plus removal and disposal of old countertop ($275). After the worker, George, took old countertop with sink out, I noticed wall damages. I wanted to fix it but he said "I can cover it. I did it many times" the result? See pictures. He couldn't place brackets on one corner of under mount sink due to holes on countertop for brackets were in wrong places. 3 days later, chalk between countertop and under mount sink started to melt. See the picture. I had to apply waterproof chalk by myself in order to prevent further damages. The company offered me to finish waterproof caulking. But looking at their finished low quality work, I declined her offer. The company wrote a long defensive email saying they delivered a high quality work. Their high quality work and my standard have a huge gap. I had to spend more money and labor to fix their work and placing brackets to secure under mount sink. I regret not researching about this company's reviews.

Fast friendly service at office when looking at selections…read more Measurements were scheduled quickly and install was scheduled at next available. Nice service crew ...timely, efficient and clean. Great local company thats been around for generations. Highly recommend.

Got a recommendation from Ossining Moms FB to use Carpet Giant for our carpet job and we were not…read moredisappointed. They did a great job.

I recently purchased carpeting from Allen Carpet in Yonkers. Denis was our salesman and he is the…read morebest! We found high quality carpeting at a good price. The installation went off smoothly. We could not be more pleased with our purchase. I highly recommend Allen Carpet in Yonkers for all your carpeting needs. Make sure you ask for Denis!

Eddie and staff are professional w/ great choices at good prices. Have had good success shopping…read morethere.