I have been coming here for years, and have always found them to be welcoming and very helpful and…read moreknowledgeable. But this time I was in a rush to get new frames and lenses because my current pair of glasses broke. Tina and all the staff were so very helpful and accommodating and put a rush on the order so it will arrive in days, not weeks. Tina helped me find a perfect pair of frames that fit my face, and was complimentary; (I have a very narrow face that is hard to find frames that are the right size) and I am so happy with what she found for me! The prices are very good and the service is excellent, they deserve 5 stars for sure !

I tried to buy contacts recently from professional optical and they refused to allow me to buy more…read moresince I was due for an eye exam. I have been getting my eyes checked regularly and they haven't changed in over a decade. So they are now withhold contacts /glasses if I don't get my routine eye check up. So now I have to walk around unable to see because I can't get more contacts and have no way of booking an apt any time soon for a check up due to financial hardships. I feel like withholding a product because you didn't get your regular eye check up is ridiculous and extremely unfair. Especially for someone who goes regularly and has not had any change. Very frustrating and seems to be a gimmick to get more money out of you. I informed the lady working reception of my concerns and she informed me that she didn't want to deal with the situation/didn't know how and basically avoided all of my concern's. Informed me she would get someone else to call me back (which did not happen) and I am now left to scramble and find another eye doctor and figure out how I am going to manage not being able to see until I can afford an apt at another eye doctors office. If you are planning on going to this eye doctor/clinic I would think again and try some where else!

Excellent staff, great experience They go the extra mile to make sure everything is perfect.read more

I am a long time customer of optical studio. The last visit has got me thinking if i need a new eye…read morecare place. I use reading glass for phone, computer work and for up close tasks and I also need to look up while doing these up close task like looking up to talk to people. So, i was told that i should get office kind of lenses which will give me up close and intermediate vision of 10m. I got the prescription from the dr. and finally ordered these office lenses. I was told will take 2 weeks to come in. When i did not get a message to pick these in 2 weeks i called in and was told that my glasses are still not in. So it was about 10 more days of wait and when i finally got them, I could for sure not look with them past my phone - and even that was a trouble. It was found that my new frames were too big for me and that is why the vision was not clear and so i was told to select a smaller size frame and the office lenses would be fitted in these - another 2 weeks of wait and then trying.... Nope these frames did not work either. I had been telling the girls that the power is too much and i want to see the dr. Finally they booked me to see the dr. after 2 weeks ! (he was travelling) I see the dr. all looks good, now we order a progressive kind of lens instead of office lenses. All this while I am still trying to use my office lenses to get them to work, i am getting headache and I i am finding it difficult to work on computer.... I get the progressives and its better than the office lenses but not comfortable (i have that fish bowl effect and heaviness in eyes after using them) i am told I have to give time to get used to them(fair enough), another 2-3 weeks, while they tweak the frame here and there to make it work! I am using them but to no avail. Now I do not want to pick these progressives to do my up close task but rather prefer my old reading glasses! I go back in tell them and they tweak the frame a little better but again I don't reach for them when in need, instead use my old reading glasses. All this happens from start of May all way to mid September. Not to mention the stress i put my eyes through to try to adjust to the various lens with different powers. So finally, I am tired of not having my glasses, i give up the idea that I can have both the reading and intermediate vision at the same time! :(( I ended up getting normal reading glasses and I tilt my head down and look out of the glasses if i have to look at someone when they talk to me or if i am in a meeting!! Optical studio was not able to meet my needs of glasses for near and intermediate vision. I felt they were just playing/adjusting my frame to correct the issues of fish bowl effect and heaviness that I felt after using the new glasses. In fact the power on the lenses was definitely not right the first 2 times. I have been given wrong power lenses before as well. After this 2nd experience, I am now very sceptical to go back to them. No one really knows how to support a patient when they are moving from lenses variety (reading/office/progressives). No one really knows what issues a patient will face when transitioning to different lenses. No one knows the right questions to ask the patient to understand the issue and then to support the patient and correct that issue in glasses.

I've been coming here for years now, always a pleasant experience! The doctors are knowledgeable…read moreand the staff are friendly.

I have been coming to Eye Appeal for almost as long as I can remember. The staff and optometrists…read morewere always happy and pleasant to talk to. I'm not trying to discredit someone else's experience (another posted review), but I have nothing but kind words to say about Eye Appeal! I have never received broken or otherwise tampered with glasses/prescription sunglasses (to which I have had several). I would suggest (based on another posted review) that if you are concerned about the state of any eye-ware you've purchased, prescription or not, look at them yourself before taking them into your possession. I don't remember a time where I didn't put on my new pair of glasses the second I picked them up because my new prescription had a sharper image. I would recommend Eye Appeal and know of many people who have had very positive experiences as well! I would 100% describe the people who work here as honest, kind, and friendly.

I've been attending London Road Dental for a number of years for my general dentistry needs. It's…read moreconvenient for me as I live nearby and can walk. Their office is clean, tidy and welcoming. The hygienists and Dr. Nelson are all incredibly easy to talk to and understanding. I really don't cope well with the needles (or any mouth pain, really) and they always take extra time and care to ensure I'm comfortable. I have referred a number of friends and family here.

We're new to London Road Dental, but I feel like we're already family. I took our three and a half…read moreyear old for his first visit to have his teeth "counted" and a general checkup. The hygienist (Brad) was so good with him. Made him feel comfortable and at ease, which was so comforting for both me and him! And then a few weeks later I chipped a tooth and needed it filed down. I was able to get in to see Dr. Nelson the next day (the receptionists were so quick to get me in!) and he did a great job at ensuring my tooth felt and looked great. The clinic is very clean and welcoming. There's a great little play place for kids to pass the time in the waiting room and the staff and friendly and genuinely care. Safe to say, we've found our dental family here at London Road Dental clinic.

Dr Lachman removed 2 adjacent broken molars from my mouth yesterday, and the procedure took a…read morelittle longer than he expected, but I was kept comfortable through the entire process. I will be returning in 3 weeks to have more teeth removed in preparation for dentures. I am so happy to have found Cool Dental. The entire staff are so attentive to my wishes and needs. There are a lot of little things that make the entire experience enjoyable. One of these is having my name on the welcome board in the reception room. A friend of mine in Calgary is considering switching to Cool Dental in Lethbridge because of his bad dental experiences with Calgary clinics.

I have a long standing fear of dentists dating back to childhood and other dentists here in…read moreLethbridge have done their best to reinforce the fear, but Dr. Lachman and his staff went out of their way to help me regain some confidence in the profession. Everything from the initial meeting without any poking and prodding to the clear explanation of what has to happen where and in what time frame to the after care has made going to the dentist as relaxed as can be. I can't recommend them enough to the most nervous of people. I have never been to the dentist for regular check ups. But knowing Dr. Lachman and his excellent staff are here in Lethbridge, I'm going to change that. If it were possible, I'd give this boutique dentist office six stars out of five. They really deserve id.

Simon, the owner, has a real talent for knowing what frames suit my face. I have been to eyeglass…read morestores that mainly focused on making a sale, and didn't really care that the frames didn't fit me; this does not happen to me when I shop here. This guy cares. He also lives in this century, using email and the internet to communicate with his customers! I went here for the first time about 9 months ago, and have bought several frames from this place since then. Nice variety of stock, and some eyeglass accessories. There is lots crammed into this little shop, all current with the trends. Kids frames, too. Not cheap, but not crazy expensive either.

This is a great spot! They carry some of the best brands and have a nice selection. The owner,…read moreSimon, is friendly and helpful. Check this place out!

They're amazing Super friendly I love how all the ladies communicate with there patients very…read morefamily friendly place I love everyone who works there.

If I could give zero stars I would. Dr. Grover convinced me to change out all of my amalgam…read morefillings that still had some life in them for white plastic ones, only to find out that they were poorly applied and leaking; these all had to be replaced ONLY 2 YEARS later. This cost me two thousand plus in unnecessary services. When I tried to contact the office about some kind of warrenty they would not return my calls. Needless to say I am no longer doing business with them. My husband also needed crowns. He was charged $800 more than their quote and had to go back a total of five visits before they got them to fit correctly. They do not value people's time and if you have insurance they will surely take advantage. You are a $ sign not a person. Find ANY other dentist in Lethbridge!! You will not be sorry.

Very nice people, they know what are doing, I would recommend to anybody, easy place to find, I…read morecould use my dental card.

I have no insurance. I paid cash. Frontcdesk lady was unbelievably rude. She dug in her purse for…read morechange. They carried little cash. My bill was 290.00 dollars. Ended up with me owing them a dime. She pit it on record as owing. The next time I came in for a cleaning..in 3 months..the hygienist took 35 minutes with picks. Fast and easy. A 2 scale clean. I found out by another dentist later. I was charged the full amount of $ 240 dollars. Not knowing I got ripped off, the same front desk 'lady: said ok you still owe us a dime plus 290 dollars. She was always a horrible personality with me. I was raised polite and courteous. I called a new dentist. They informed me of the cheaper by $90 cleaning for less work. I brush 2 or 3 xs a day. Glad Ivory got there 10 cents and the extra 90 dollars. Just another predator. I ment to say 240 for the cleaning. A 2 level is 156.00 . An 74 dollar saving. I can use that. I'm retired on a small pension. 72 years old.