Terrible quality of clothes, overpriced goods that should be worth a fraction of the price, no refund

I love shopping here, the staff are always super helpful and friendly. Excellent client service and they carry great pieces. Maria Dimi read more

Went in to try some things on and I found the owner quite rude. Guess my body type wasn't the correct size and also I didn't fit the clientele that goes here. Thought the owner might have been a tad nicer since I was willing to buy a few things there. Can't believe I was made to feel like this. Wouldn't go back . No stars for making a human feel so uncomfortable and not accepted. Please don't support this type of behavior! I had to give it a star since it wouldn't post my review but this deserves no stars read more

Don't shop there! I don't usually write bad reviews on a business. However, in this case I feel that I need to share my experience to warn people. Spend your well earned money elsewhere. Their Karma Highway dresses are overpriced. You can find these exact dresses on Amazon and Etsy for $50 (LEMOR charges $270!!!) Overpriced to cover their rent at Bayview Village. Also, the Karma Highway label is a knock-off from another designer brand from Europe. Karma Highway dresses are made with cheaper materials. I spent $1,000 there last night. This morning I went back to the store to exchange 2 items. I took my daughter there as well, and we were selecting clothes (I knew that i would be spending more money there today on top of the exchange), but the owner (blonde lady) saw me carrying their store bag with my exchanges, and with the worse attitude she approached me saying that if I wanted to return anything I wasn't going to be able to because everything was final sale. Although their receipt didn't say anything about exchanges. She wanted to talk to me before I could try new clothes on. She treated me with the outmost disrespect. The worse customer service I have ever experienced. I like supporting small local businesses whenever I can, but I can't support a business that lacks decency and transparency. I owned my own high-end retail store for several years, and I always put myself in the shoes of the store owners. It was clear from the get go, that the owner gets extremely upset when someone dares to exchange an item. Even within 24 hours of purchasing it. I ended up leaving the store without exchanging the items. I just wanted to get out of there as soon as possible because of her aggressive approach to me in front of my child. Horrible experience. read more

I bought 2 necklaces, 2 bracelets and 2 jackets. I live an hour and a half from the store. When I got home one of the jackets was a large which is massive on me. I called the store and she was arguing that she put the jacket in that I tried on. I explained that is was definitely not the right size. I did not ask for a refund only the right size. The jacket was $120 plus tax. I called again and I was shut down again. She said she was with a customer and hung up on me. Now she won't answer the phone. She insisted that I saw her putting it in the bag. I reminded her that my 3 and 7 year old Grandchildren were running around the store and I was focused on them and not ensuring that she put the correct jackets in my bag. I am hoping the mall customer service can resolve this issue. read more

Out of all the stores in Bayview Village, I frequent Lemor the most. The clothes are actually very cute and one wall is entirely devoted to party dresses arranged by color. I love seeing the rainbow of dresses which makes me want to buy more (marketing trick perhaps?) The only thing with me is that I will never buy clothes at full price because there always seem to be a sale (or whenever I am there and I walk by the place at least every month for window shopping). I always buy my clothes at 50-75% off and the associates are always very good in showing the racks that have the clothes at discounts. For those who are looking to go out for a night of clubbing/disco/dancing, Lemor has really unique tops and skirts that will make you stand out. I find that there are lots of prom-type of dresses and not really expensive ($100-$300) range on average. The service is always very good. All the sales associates look very well made up and their fashion sense is actually not bad. Many a time, they have taken clothes off the racks and showed me different combinations...so that I end up buying everything. The only issue with the change rooms is that you have to come out to a big mirror to see how the clothes look on you, and I find it kind of weird when 3 other girls trying on short dresses are also in front of the mirror turning and pouting in front of their boyfriends while you are there delicately asking if there is a larger pant size because you can't seem to button it up...(fail). All in all, come to Lemor. They really do have a great selection of party clothes as well as cute fashions of the season. FYI. When purchasing your goods, they always ask for ID and Credit Card together. This is for security purposes than anything. read more

Located in Bayview Village the cute clothes found at the downtown Queen street store are also available here. Go see them now for all your New Year's eve goods. Again the wonderful women here will tell you to add a belt to this or totally get in there to fix your bust to make the dress work for you- but unlike the SNL Gap skit- "Just sinch it", these belts and boobs work! read more

Terrible customer service by the woman who I assume is the manager. Other sales associates were great but I can't give any words of praise to a store that is run by such a rude and condescending woman. There are many formal dress stores along Avenue Road that have beautiful dresses and excellent customer service, so if you're going to be paying for their services in store at Lemor (they charge you extra for their "customer service", ask about it before you check out or compare their online prices vs. in store), then you might as well go to a store that actually respects their customers. IMPORTANT: Since a lot of people don't know this, I would like to emphasize that they CHARGE EXTRA FOR THEIR SERVICES. As in, when you buy a dress, an extra % has already been added onto the price tag. I only noticed this because when I went on to their website, their prices were lower than in store. When I asked the manager about this, she screamed that we were paying extra for their "services" in store (i.e. setting up change rooms, getting sizes, checking out; basically, doing what they're paid to do) and that if I didn't like that, then to shop elsewhere. I would NOT recommend a store that charges you extra for customer service when they have no sense of what the term means. Dresses are already expensive, so make sure you know where your hard earned money is going. read more

Love this store. The dresses on display in the window caught my attention. A long white A line gown with a beaded sparkling bodice was the centre of attention. The rest of the collection was just as beautiful and super dreamy. Prices average 100-200 apiece and dresses are in the hundreds but they do occasionally have a sample sale rack at the back where you can score pretty pieces from $40 or so. Definitely a well hand picked collection and perfect for the girly at heart. read more

My body has really changed since the pandemic and I basically needed a wardrobe overhaul. I went to this store because I was told they had it all. The sales person HELPED ME SO MUCH! She was totally supportive, understood what I needed and gave me style tips and tricks for my new figure. My look is updated and I now feel beautiful, sexy and cool. I now look fabulous in front of the computer and walking my dog with my kids. My bounce in my step is back! I didn't realize how much I needed this. Thank you. Thank you. THANK YOU!! read more

Where do I begin? First of all, everyone who steps foot into this store the employees either treat you excessively nice to the point where it gets annoying because they assume you will buy something OR they treat you like a thief because you just want some space to browse the damn place. The way Lee the manager (older woman in the store) treats her employees is actually disgusting, I've seen her yell and say outrageous things to them. Not only does she treat employees like that but she treats customers rudely too. She's intimidating and obnoxious and will not be returning to shop here. I simply asked this woman a question and she goes "WHAT?" is that seriously the response you give a customer? Not professional. Overall, the store carries mediocre brands that aren't known by the public as much as brands at mendocino or honey (located in the same mall). Customer service is absolutely a 1/5 and if you want to experience an actual "high end" boutique, this probably is not the right place. read more

The staff were really friendly and the store had a wide selection of dresses (specifically for prom). I've been to other stores, such as Edith's Fashion, looking for a prom dress, but the staff were definitely not as friendly and sometimes even cold. Lemor's impressive customer service and great styles definitely make this the best store to get your prom dress. read more

The dresses are very beautiful but the employee was very rude! We did not have a good experience. Her tone of voice and choice of words could have been a lot nicer. The music was way too loud. We were literally shouting just to hear each other and when we asked politely to have it turned down we were given rude tones and glares. We were seriously interested in buying a very expensive dress (which ranged from $500-$1000) but left feeling aggravated from the service. I would not recommend this store. As a shopper part of what we pay for is the service and attention from employees. read more

After reading some reviews on this boutique, I have seen that Lemors tricks and tactics have worked on many customers. Unfortunately, their customer service and "friendly" act, is to get buyers to buy more and more. I worked there for a very very short time and found that the way the company is set up is terrible. I started worked and I was told to lie to customers and even if they looked bad, I would have to say they looked great. As a trustworthy person, I never wanted to do this, which is why they got rid of me. Also, they told me that they keep an eye out for Persian and black woman, as apparently they "steal" the most. Being Persian, I was really affected by this because they were very racist about these type of women. I really hope that this can stop because it's unfair to criticize someone based on their origin. I will never step into this store after knowing how they try to rob customers by lying and being racist against customers. Horrible place. read more

I came into the store looking for a prom dress two months ago and they helped me find the perfect dress which I loved so much. However, as I was taking my dress out to get it tailored, I noticed that I lost a lot of weight in the past months and the dress was very loose on top. When I asked the tailor to fix it, she said because of the delicate beading on the back, she cannot fix it without damaging the whole design. So I was terribly sad because I knew this was the one dress that I wanted. Fortunately, my mom suggested that we go back to the store and see if we can find a smaller size. Although it was totally against their policy, the sales associates exchanged it for me after making sure that the smaller size did fit perfectly. A big shout out to Leah for being so helpful! If you are looking for a dress for any special occasion, this is the place to go to. Amazing staff who knows that would look good on you before you even know it yourself!! read more

I rarely bother to review places unless they are outstanding or deplorable. Unfortunately I found lemor was the latter of the two. The dresses were beautiful and at first look I was ecstatic to find a store to buy a prom dress. I had come in to ask when the new Sherri hill collection would be coming in as I was interested in one of the dresses but wanted to try it on. Rather than a quick answer I was given a 10 minute lecture on how dresses were already selling out online and I should just buy right away. I explained that personally I am uncomfortable spending hundreds of dollars on something I had never seen before in person so I would rather take my chances and wait. She (I will be calling to find out this sales associates name) tells me that there is a 0 and 2 left which I say is perfect as those are typically my size. In the most condescending voice she asks me to take of my jacket and tells me I am in fact wrong I am a 4 (interesting she could tell while I'm in sweatpants and my boyfriends hoodie) and calls their warehouse asking. Again I reaffirm I'm a 2 my other prom dress is a 2 but she says while talking on the phone "yeah the client thinks she is a 2 but is actually a 4 but she won't order online because she thinks we're all liars". Overall most condescending retail experience I will not be shopping there and will recommend my friends avoid it as well. read more

The staff and especially management are unprofessional, uneducated, pushy, rude and discourteous. I spent over !$900 and due to their error they over discounted me (by only $50) and have since been calling and harassing me for the money, telling me i comitted theft and that they are going to charge my credit card without my authorization. The first time the manager called me, she was yelling at me, being rude and accusatory. I would have gladly returned the difference, had i even known, but she was so rude so i am not going to. In addition, the second co-manager that called me hung up on me after threatening to charge my credit card without my authorization. Can't a store that charges $180 for jeans they bought for $15 swallow the $50 lost on a $900 sale????? Especially considering it was the stores error????? read more

Oh my god. Never in my life have I seen such horrible customer service! I was in such shock at the lack of human decency in this store that it drove me to creating an account on Yelp and writing a review in hopes of displaying their service.Two of my friends and I decided to visit this store in hopes of finding our prom dresses. I felt obligated to warn other potential shoppers that the manager of this store (Lee) is the most rude and unhelpful worker I have ever seen. The dresses were nice, but when I asked to try one on she told me it was too big and refused to let me try it on anyway (even after mentioning that I could get it tailored). I even told her that if I liked the dress maybe I would go buy it from a different location that carries my size and she replied stating that I still would not be purchasing from their location either way and therefore was not allowed to try it on. To add to this, she would not let us touch the dresses and even told me and my friends to shop somewhere else if we thought she was rude. I noticed that the woman was nicer towards teenagers who had come in with their parents and obviously thought we weren't going to buy anything from this expensive store, and therefore didn't feel the need to be helpful or at the very least, polite. What this woman needs to understand is that we are the ones asking our parents to buy the dress. If we go to a store where the workers treat us like trash and act as if we will never afford the dresses we obviously will not be bringing our parents to the store to buy them. After visiting we posted on our schools prom Facebook page letting everyone know about this store. No one from our school will be coming here looking for prom dresses. Have a nice day. read more

Such nice dresses, but prices are very expensive lowest price was 300. And only small sizes (00 to 4)

Horrible service! I visited the Bayview location a few days ago to look at bridesmaid dresses for my upcoming wedding only to walk out furious. After approaching the front desk and waiting for 15 minutes JUST to speak to someone, the store manager Lee/Lidiya rudely asked me what I needed as if I was hassling her. Before I could finish my sentence she abruptly interrupted me to start talking to another customer. I bit my tongue and explained that I needed 8 bridesmaid dresses but would most probably have to order the dresses because they only carry a few sizes in each dress at Lemor. Before I could finish she went on an endless high speed rant on how I've done a horrible job planning my wedding because the dress I wanted was a 2013 style and is sold out everywhere "on the planet" (I found it at numerous other retailers), that my bridesmaids "don't care" because they "didn't even show up" (I only brought my maid of honour and sister with me to the first visit), and that Lemor wasn't a showroom for us to try on dresses! She then proceeded to guess our sizes while eyeing us up and down while smirking to herself. After she was done her verbal diarrhea I tried to explain again guessing she misunderstood me the first time and a store manager would never sabotage a $4000- $5000 sale. But AGAIN before I could even FINISH speaking she started SHOUTING at me saying it was "too late!!". Speechless and confused my bridesmaids and I darted for the door only to wonder if real diarrhea was the real culprit in her effort to rid paying customers from the store. If you are looking to have an enjoyable experience while shopping for gowns stay far away from Lemor. read more

I am eighteen and spent around fifteen minutes browsing through Lemor without a single sales associate asking to assist me. I was dressed nicely, but still felt judged by the sales associates and feel that they would have been extremely helpful had I been shopping with a rich father, for example. I came in looking for a dress I'd seen online and would have really appreciated help from the associates, but I left empty-handed because of the horrible service and will not be returning. read more

Extremely Poor Customer Service delivery by the district manager of the store, Lee. Not only is she rude and disrespectful to customers, she is highly UNPROFESSIONAL. I told the manager, Lee I felt mistreated by her, she told me there is no other person higher than her in the store that I could complain to. Now, that is Unfortunate for this business. My friends, family, nor I will NOT ever shop there again. I rather spend my money, at a store that appreciates their customers. Big mistake Lee....HUGE read more

Went to 7-8 other stores across Toronto before finding a prom dress that I really liked. The sales associates were really helpful and friendly. I happened to have gone on the last day of the 50% off sale, got a Sherri Hill dress for less than half the original price. Pretty satisfied :) read more

My first ever experience ordering from Lemor and ordering online was a Lafemme prom dress for my daughter. Fantastic service both by phone and online. They provided time frames for delivery to PEI and updates when shipped. The dress arrived ahead of schedule and fit as if custom made for my daughter with no alterations required. The dress fitting charts were exact for a perfect fit. Wonderful service from start to finish. Prior to my ordering they even checked to make sure they could obtain the dress I wanted from their supplier and phoned me back to confirm. read more

After reading some reviews on this boutique, I have seen that Lemors tricks and tactics have worked on many customers. Unfortunately, their customer service and "friendly" act, is to get buyers to buy more and more. I worked there for a very very short time and found that the way the company is set up is terrible. I started worked and I was told to lie to customers and even if they looked bad, I would have to say they looked great. As a trustworthy person, I never wanted to do this, which is why they got rid of me. Also, they told me that they keep an eye out for Persian and black woman, as apparently they "steal" the most. Being Persian, I was really affected by this because they were very racist about these type of women. I really hope that this can stop because it's unfair to criticize someone based on their origin. I will never step into this store after knowing how they try to rob customers by lying and being racist against customers. Horrible place. read more

This boutique has cute dresses. However, some of their sales associates are unprofessional. They treat people coming into their store differently, depending on their appearance. In other words, if you look like a millionaire, you'll get the best experience here. Otherwise good luck finding what you need or even a polite staff to assist you. Whenever a product is touched, one of them will pop up with their jugmental eyes glaring at you, which is understandable, considering the prices of their products. But at some point, they were just too annoying. Not only did they present an uncomfortable environment, but one of them showed rudeness and uneducated gestures. As they gave us our change(that was short), we explained nicely the proper way to round up or down pennies. Instead of accepting her mistake, she raised her voice at us and gave us a penny which would insult anyone. We could not care less about the few cents missing from our change, but it was her gesture that was unacceptable. Our reason for pointing it out was only for them to be informed. on our way out the lady sarcastically said " bye" and "have a nice day". It was very disappointing for a high end boutique to hire such an employee. Sooo after a long story, if you are looking for good customer service, this is not the best place. read more