Always good time friendly people all around has been the same since I was a kid an hope it stays soread more

We stayed at this campground in 2022 and appreciated its convenient location. Unfortunately, our…read morecustomer service experiences were disappointing. In 2022, my husband made our reservation, but due to work, I had to arrive before him. Because the reservation was under his name, I was not permitted to access our campsite when I arrived, despite sharing the same last name and being part of the reservation. I waited approximately six hours, until around 7 p.m., before the reservation could be accessed, which meant setting up our tent in the dark. We attempted to find an alternative solution, including canceling and rebooking the reservation under my name, but we were told that doing so would result in being charged twice. We attempted to book again in 2026 but ultimately had to cancel approximately two weeks in advance due to unforeseen circumstances. Under the campground's cancellation policy, we were charged an $81 cancellation fee, in addition to a previously charged $13 transaction fee. We found the policy and the lack of flexibility very disappointing. Based on our experiences, I would recommend looking into Rocky Point or PG&E-owned campgrounds in the Lake Almanor area. We have found those options to be more accommodating, well maintained, and reasonably priced.

I loveeeeed this place. It's country, it's homey, it's beautiful, peaceful, everything you could…read moreask for. If you like the country life and you don't care about luxury you would love this place. The owner, Al was amazing. He makes you feel at home and is really nice and attentive. 5 stars to this place. Better than any "five star" hotel. There's also bbqs outside, tables, grill and small basketball quart with a basket ball. Give this place a chance. A cool tip about this place, in the office, while checking in check out the big rack of dvds movies that you can watch while staying at the lodge.

PLEASE READ THIS REVIEW. IT IS NOT THE SAME PLACE ANYMORE!!!…read more I honestly find myself wanting to throw up when writing this review. It is truly the most disgusting place I have ever stayed. I am in a dispute with Visa right now over it. I had to go on a vacation, but I had to restart up my dispute and I am trying to get some money back for what I went through. First, the original owners are no longer there. It does not look like it did with the beautiful trees. This is very misrepresentative. There was a lovely lady when I booked, but she's no longer there. The place did burn down, except for some of the cabins there is absolutely no grass or trees anywhere inside. And it's very very hot and they have no AC!!! The owner is a total slumlord. He was talking to me about buying properties in Los Angeles, where I'm from where I do business and I kindly gave him the number of my business partner and then told him please don't ever call us because we are not slumlords, this is what ruins the industry people like this. He told me his wife hates real estate and now I can see why. She hates people like him. So now onto the disgustingness. First the place smelled like rats the entire time I was there. The smell of rats was in every room. I know the smell because I live out in the woods so it's something I'm familiar with in the summer when it gets rough out here where I live, I live in a forest on the ocean and that is the type of place that has that smell. It was emanating from every room when you would turn on the ceiling fan in the bathroom is when it got the worst so I had to keep the light off half the time and couldn't use the light in the bathroom. I had to use a little light in the Mini kitchen area. I would wake up in the middle of the night and smell rats near my bed and I thought oh my God is that that smell again. I had to go to the store and buy deodorizing spray and literally spray it every five minutes in the room because I could not take it. A lot of people said why didn't you go to another hotel? Unfortunately there was nothing available at that point. There was also a clogged pop-up or sink drain that I never was able to figure out. It should've been open when I got into the room. Brandy, the manager admonished me telling me that that was working but if she had been a decent manager or somebody I could tolerate I would've asked her a question. That was one of the biggest problems there too is that Brandy smelled like alcohol and pot all the time and it seemed all she did was stay upstairs in her little room with her girlfriend in a pot and alcohol stupor. There was always the smell of incense, which is the best way to cover up the other smell. I found her to be aggressive, very defensive and combative, and I wanted to tread lightly around her. For that reason, I did not ask her for anything. I only asked her one time to bring some towels and told her she could leave them out on the bench in front. Of course she knocked on my door because she probably felt that I didn't care for her. When I mentioned the smell to her the first thing she said is oh I've never smelt that before. Well, of course you haven't. On top of that, the bed was like a memory foam hard surface the kind of bed you'd have in a jail cell, the building was not well maintained and the wall heater was not working or in service, which is supposed to be a code violation if it's not working, instead there was a small heater fan on a stand, but that's not really regulation. When I went into town, a lady in a small store told me that her husband was an electrician and he'd been by that building to do some work and had told the owner that all the electrical was faulty and not up to code. I'm not surprised this place had endured a fire and it was probably built back in the 50s or 60s. I do believe the original owners were beautiful people and it was a wonderful place but it's no longer that anymore. PLEASE BE ADVISED THIS IS NOT SOMEWHERE YOU WANT TO STAY. I was worried about it originally and I had actually called a few businesses in town two weeks before I had a chance to cancel and asked anybody if they knew anything about this place. Nobody knew anything and the only few people that did know something said are you sure you want to stay there? I'm not sure if it's even there anymore. I was really worried that I might even lose my money after hunting Oliver( owner) down many times when he said I had the wrong number and everything else he owns a real estate company out in Roseville and I believe he's flipping this place anyway. I finally did reach him and his wife who is the nurse and convinced me. Everything was OK. Most of us are more trustworthy toward a nurse. It definitely works. Lesson learned!!! if a business has six-year-old reviews and nobody knows anything about it and they don't have a website and it's difficult to get through to anybody to answer questions and they ask for all your money upfront!!! GO ELSEWHERE!!!

Lovely place with clean, sweet, nicely appointed cabins and friendly informative host. Thank you…read morePatti for a very pleasant stay. Everything was provided to make for comfortable getaway. Only downside is no lake access from this location, but a short drive to great beaches and marinas.

Randomly found this place online and it was a gem of a find! Lovely little cabin, amazing staff and…read moregreat location. This was our first time at Lake Almanor. It's safe to say. We are absolutely looking forward to coming back again! Our plan was to head over to Lassen Volcanic National Park and was looking for a place to stay, locally. Camp Almamor at Big Spring caught my eye. We were lucky enough to get the last cabin available 15c. It was in the perfect location on the property in our opinion. It was also the perfect location on the Lake. Not far from town, next to the lake and just a 30 min drive to the National Park. They had all the thing we needed to enjoy our weekend adventure. The cabin was cozy and perfect for 2 grown adults and definitely can fit 2 children. It came with a small kitchen, 1 bathroom with shower, a bunk bed, 1 of which was a twin and a couch that turns into a additional bed. Maybe a little tight for 4 grown adults. But if your intention is to spend your day outside, it works. They also have a additional restrooms on the property that can help ease the traffic jam in your cabin. We absolutely loved this place and can't wait to come back! See you guys next season!

A little wait but it was worth it. Nice area and of course you can look at the lake. One…read morerecommendation is mark a spot with signs that lets customers know where to park.

Great camp ground, access to the water, staff super friendly and awesome burgers. Why 3 stars?…read moreThere is a very young girls that works at the food truck and wears very short, shorts so it's eye level is very uncomfortable plus the manager she just sits there talking to the staff about personal stuff And the girl was asking the cook (male) what did he do time for? In front of customers. We are there a few days in a row and we couldn't believe "this is normal".

Everything was clean and comfortable. We loved sitting outside for dinner and watching the sun set.read more

My wife and I stayed in one of the inn rooms while visiting Lassen Volcanic and we were so happy…read morewith our stay! We got to the room after hours and left before any staff were around for checking out, but we had no problems with the check in/out process. Everything was extremely smooth and easy. You'll receive the combination for a lock box to retrieve your keycard if you arrive after hours and we used that same lock bock to leave our keycard in the morning we left. The room was extremely clean, cozy, and the room temperature was very comfortable for us in mid-September. There's a mini-fridge and microwave which we used for our meals, so I can't speak to the restaurants on the property but they looked very nice! We didn't realize when we initially booked our trip that there were name brand hotels down the road in Chester, but if we come back to Lassen, we'll still choose The Village because of the beautiful scenery around and our great experience! You have a great view of Lassen Peak on the horizon and cows grazing across the road. It's a very peaceful location. If the hotel room was this nice, I can only imagine how nice the cabins are.

I have stayed here twice now. Once in an RV with an older friend and once van/tent camping with my…read morekids. We had a wonderful experience both times. The grounds are very rustic and quaint. It's an amazing, natural and private environment. The short walk from the campground is beautiful well-kept and well-lit with small lights in the bushes next to the trail. The Hot Springs are clean, beautiful and relaxing. I love the location right on the river as we spent one afternoon soaking in the hot interspersed with cold dips in the river. The kids loved floating down the river through the small Rapids and getting out at the Hot Springs where they could warm up for a couple minutes before repeating the process! Be sure to make reservations ahead of time. The proprietor is very responsive via text.

A nice evening with the stars. The customer service was easy and reliable. The driving directions…read moreare smooth.

Rented a duplex cabin here through Airbnb for 2 nights. Everything looked clean on the inside…read more Unfortunately, there were many bats living in the attic, just above the front entrance and the deck, which was where the picnic table was located. Many bats came out at twilight as we sat outside. We had to go back inside. We were seriously concerned because of the number of bats, potential for rabies, and the sheer volume of bat guano deposited which can cause histoplasmosis. We also were concerned about health issues due to the portable unit used to cool the cabin, which we believe to be a swamp cooler. With all the bat feces being deposited due to the all of the bats roosting in the attic, we were very concerned about potential health hazards.

Our manager, Crystalrose, is incredible! She has the…read moreperfect balance between personal and professional. She is kind, compassionate, attentive to detail, helpful, and gets the job done. She follows the protocol her company requires and then goes above and beyond! She makes me feel like a human and a valued tenet, not just a space number on a computer ledger. Because much of the park's natural beauty was decimated in the 2018 campfire, in addition to her office work, Crystalrose diligently strives to bring new and maintain existing beauty to the entire park. She ensures that the landscape is kept well-manicured and clean. Additionally, the monthly space fees are very affordable and I always feel safe here!!

Pine Ridge is a wonderful park! The managers keep it very clean and well cared for. I lived there…read morefor 8 months and I loved it!