You know you've found a great dentist when you actually look forward to going in and seeing him, and when the thought of losing your dental insurance saddens you only because you won't get to go into his office every 6 months anymore.
This has been my dentist for a few years, since my Gentle Dental debacle (if you haven't, please read my review of them for the full-picture of what Dr. Share had to undo). They had a lot of bad-work to undo and redo, and he tackled the task beautifully.
Initially, Dr. Harris gave me lessons on composite filling and demonstrated the "right" and "wrong" way to do fillings, which was his way of explaining what had gone wrong with my prior dentist's work, and explained why my prior dentist was recommending the procedures they recommended.
He then took a long, hard look into my teeth and suggested places where fillings needed to be re-done to fix what my former dentist had botched. However, these suggestions were not aggressive or egregious, and I did not feel taken advantage of with suggestions of unnecessary procedures. He managed to target botched fillings that were bothering me, and suggested those be amended.
The first few encounters with the front desk person (she may be the office manager) were a bit rough - she was a bit matter-of-fact, and not super-warm. This was off-putting at first, but to be completely frank, she warms up to you very quickly, and now I think she is one of the sweetest people I've encountered at a doctor's office in my entire life. Yesterday, I went in for my first-ever crown, and she lovingly talked me off the ledge like only my mom can do, and was able to reassure me and calm my fears within seconds. I am happy I was able to get to know her better, because she really is lovely. If she comes off short with you, give her a chance - she's actually pretty amazing. She even called me this morning to check up on me post-crown procedure. Honestly, the level of customer service at this place is absolutely phenomenal, and everyone (once you give them a chance) working there is really the best of the best.
I've had my fair-share of lectures about flossing and not flossing well enough/properly/often enough, etc. Initially, i felt a bit defensive about it, but then I realized that Dr. Harris was so upset about my poor flossing habits because he didn't want to have to see me in his chair every 3 months with cavities due to poor oral hygeine. I appreciate a dentist who takes preventative care very seriously, as it really indicates to me that the office cares more about your mouth-health than they do about making a quick buck.
My crown (part 1) procedure went fabulously - Dr. Harris checked in on me very frequently, made jokes, made conversation, and allowed me to sit for two hours watching Ferris Bueller (with headphones) on their flat-screen TV during the procedure. He explained each step of the procedure before he did it, and was very honest about the portions that would hurt, and how much they'd hurt.
As for insurance coverage, I was always told, as I was making the appointment, exactly what my out-of-pocket would be, and the actual cost has never deviated from that initial estimate. They're very upfront about what you will pay before you come in for the procedure. For my (relatively expensive) out of pocket expense for my crown, I was offered the ability to pay in installments (though I opted to pay up-front), which is something I've never seen before at a dentist's office.
Honestly, the only negative is that I will be losing my dental insurance as I go back to school in the fall, and thus will not be able to return to Dr. Harris again for a couple years. I cannot recommend him enough. His waiting area is comfortable, his office is new and clean, his staff is professional and seems to honestly care about the well-being of my teeth. I love love love LOVE Dr. Harris's practice and everyone involved in it. What dentist would give you his home number to call if there are problems, or would call you every day to check up on your new crown that may have been bothering you? This guy. Highly recommend. HIGHLY.
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