I'm sharing my experience so other customers can see and know About Orloff jewelers . Wow, what an…read moreamazing experience!! Michael Suarez, what a professional, comprehensive thorough jewelry consultant. I came in for a simple cleaning of some jewelry that I purchased somewhere else, that was heavily scratched and dirty. At most, I would have been very happy to have it nice and clean. But when I gave my jewelry to Michael, and about five minutes later, what he brought back to me, looked like a completely different piece of jewelry. I am astounded at how meticulous and care that he took into Cleaning my simple older piece of jewelry.. He treated me with care and concern, even though I wasn't there to purchase any of their fabulous jewelry. I truly haven't had that experience at other jewelry places in town. I can see why this jewelry store has been around for so many years and why they have such a good reputation. Thank you so much.

Very disappointing and confusing experience, despite a great effort from Max Orloff to make things…read moreright. We recently purchased an engagement ring from Orloff Jewelers in Fresno, and unfortunately, the experience was much more stressful and confusing than it should have been. We initially worked with Rhonda, and at first we thought she was great. We gave her a specific budget, but she ultimately took us more than two thousand dollars over that budget without ever clearly communicating what the total final price would be. One of the biggest issues was that we were not clearly told upfront that the ring and the diamond were being sold separately. We left the store with the ring in hand under the impression that we had paid the full amount because we had been told we would pay half when we ordered the ring and the other half when we picked it up. The second payment was less than the first, which already didn't make sense to us, and no one could clearly explain the numbers. Rhonda called us the day after and told us that we still owed approximately two thousand dollars for the diamond. At that point, we were understandably frustrated. We had been given different numbers multiple times, and even after repeatedly asking for clarification, no one seemed able to provide a consistent, accurate total. Two thousand dollars is not just "a little oversight" on their part. We were also never given official paperwork explaining everything clearly, and when we asked for the diamond paperwork/pamphlet at pickup, the sales associate couldn't even locate it. When we went into the store to try to negotiate with Rhonda to address the situation, because we felt we had not been properly informed about what we were agreeing to, we felt she became very defensive and rude rather than taking responsibility for the lack of clarity. To make matters worse, the ring was made in the wrong size. I am a size 4.5, and the ring came back as a 6.5. Thankfully, Max Orloff happened to be there, and he genuinely made an effort to turn an otherwise terrible experience around. His customer service was completely different. He listened, understood why we were frustrated, acknowledged that multiple mistakes had been made, and worked with us to find a solution. He arranged to have the ring resized that same day, worked out a personal payment plan, and even offered to personally deliver the ring to us. Even then, we were given another incorrect total by Rhonda. We specifically asked whether the number included sales tax and whether it was the final amount we would owe, and we were assured that it was. Later, we discovered that sales tax had been left out because she had forgotten to include it. We seriously considered returning the entire ring, but my fiancé had planned to propose during an upcoming trip on Tuesday, and all of this happened on Saturday. Ultimately, my fiancé decided to move forward because of Max's hospitality, understanding, and willingness to take ownership of the situation and help make it right. We genuinely appreciate what Max did for us, and we love the ring itself. That said, the overall experience was extremely disorganized. We were given different prices multiple times, the ring and diamond pricing wasn't clearly explained, paperwork was difficult to locate, sales tax was repeatedly mishandled, and the ring was made in the wrong size. Most importantly, we felt like we weren't given the information necessary to understand exactly what we were agreeing to pay. I also wish the commission had gone to Max, because his customer service was the reason we ultimately stayed with the purchase, especially after spending more than we originally intended. If you visit Orloff and Rhonda assists you, I would definitely recommend asking to work with a different sales associate. While we appreciate Max's efforts and love the ring, the experience with the sales floor left us feeling frustrated, misled, and disappointed. Unfortunately, based on our experience, we would not recommend Orloff Jewelers to friends or family. Management, I hope you are able to have a conversation with Rhonda about the way she speaks to customers. She needs to be extremely clear about pricing. She was careless and rude towards us and it is not something I will ever forget or forgive. She even cornered me when we came back in to resize my ring and told me to not let this ruin my experience, which was extremely unwarranted and unwelcome coming from her. We will be finding a different jeweler for any future cleanings or adjustments because I don't ever want to have to run into her again. Max deserves recognition for going above and beyond to fix a situation he did not create. Without his involvement, this review and our experience would have been very different.

Repair clock on time even though it was 40 yrs old ez to find friendly people many nice things to…read morebuy

Quick watch repair and very nice options on jewelry! Definitely recommend going here for watch…read morerepairs and jewelry needs

We were looking for a place to get links taken out of my husband's watch. The lady was able to help…read moreimmediately and it took less than 10 mins. She was friendly and held a conversation while taking out the links. Will definitely come back in the future!

Had a couple pieces of jewelry that needed repair. Bill suggested an upgrade on my ring and to…read moreintegrate my original diamond in a necklace that was a gift to my mom from my dad. He completed the work the next day and it turned out absolutely gorgeous. I love that now the necklace which was my dad's wedding ring also has my diamond blending everything together to form an extra special necklace. Would highly recommend this business they do great work and the staff is over the top friendly and helpful.

Jerry can repair every piece of jewelry I've brought him and his prices are very affordable. He…read morealso has great prices on jewelry for sale.

In a day an age when the art of service is lost or dying, there are still places that great service…read moreexists. Jerry at Kenmor Jewelers is a genuinely good person; his service is top notch. I would HIGHLY recommend going to Jerry for any of your jewelry needs. The pieces in his store are gorgeous. He designs custom pieces, repairs jewelry and has new pieces for sale. Support a local business and get great service at the same time.

I thought we would come and check out the vault when we saw it on the news that they were retiring…read moreso we came out to support and see if we could get some deals. Gary was the one that helped me choose band to go with my other ring. I learned a lot about the different styles and chose something that worked with what I already had. Thank you and good luck with your new chapter!

This review is truly heartfelt. I have known Gary Yervan since arriving in the city. We both have…read moreknown the sane couple that introduced me to The Vault. I have the utmost respect and appreciation for any jewelry projects I have presented to Gary. Quality of workmanship is second to none. Staff is always courteous and customer focused to whomever enters after ringing the door bell. I highly recommend to people in the Fig Garden shopping area to stop by and browse for all your jewelry services. The Vault Fine Jewelers is definitely an asset to the community and surrounding areas. May God bless Gary & Elaine in their future endeavors

I stopped by Sergio's Jewelry & Repair to have my daughters necklace fixed and expected to leave it…read morefor at least a day. To my surprise, the repair was completed in less than an hour! The quality of the work was excellent, and the quick turnaround exceeded my expectations. While I was waiting, I fell in love with a beautiful watch. Zero, the salesperson who helped me, was incredibly friendly, respectful, and knowledgeable. He answered all of my questions and made the experience enjoyable without ever making me feel pressured to buy anything. Great customer service, fast and professional repairs, and a welcoming atmosphere make this a place I'll definitely be coming back to. I highly recommend Sergio's Jewelry & Repair to anyone looking for quality work and an honest, stress-free shopping experience! PS. I went back the next day and made the watch purchase. A early Father's Day gift for myself

I am extremely happy I found Sergio's Jewelry & Repair…read more I recently purchased a rare vintage Seiko 7A28-7000 chronograph from Texas. Unfortunately, as soon as I opened the package, I discovered that the chronograph was not functioning properly and all three subdials were out of sync. I assumed I would have to ship the watch to a specialist outside Fresno for repair. I had recently noticed Sergio's Jewelry & Repair online and saw that they also serviced watches. Since the shop is close to my home, I decided to stop by and see what they could do. To my surprise, Sergio was very knowledgeable about vintage Seiko watches and even had replacement parts available in the shop. He performed a complete service quickly, and now this vintage Seiko is running like new. I could not be happier with the result. Everyone in the shop was kind and welcoming. There was no pressure or attempt to sell me anything I did not need, just genuine enthusiasm for watches and excellent customer service. Sergio patiently answered all of my questions and made the experience enjoyable without ever making me feel uncomfortable for not knowing everything about watch repair. They also offer custom jewelry and jewelry repair, and based on my experience, I would trust them with any future work. The service was fast, professional, honest, and very reasonably priced. I will not mention the exact cost, but I am confident it was significantly less than I would have paid elsewhere. I highly recommend Sergio's Jewelry & Repair to anyone looking for quality workmanship and an honest, stress-free experience. I will definitely be returning.

The proprietors really care about their patrons. I'm a public school teacher who has reviewed our…read moreclass rules on a regular basis. The student energy in the classroom was still a quandary so I looked to metaphysics to help settle all the students down. After only one day of the crystals being present in the classroom a student commented at the close of the day, "Wow! This was a great day!" We have also begun to do meditation in the classroom, and I feel the energy really changing for the better. Students are more focused on assignments, they are speaking kinder to one another, and there's less chatter when I'm providing directions. I am very grateful to Mayra for her crystal recommendations to help bring harmony, focus and healing into my classroom. I definitely recommend Good Vibes Crystal Shop and Botanica to any one looking for great service, quality crystals, and personal healing.

This store was recommended to me because I wear a lot of gemstone/ crystal jewelry. I just adore…read morethe smell of incense when you walk through the door. Very calm and inviting atmosphere. Prices were great. Tons of selection. Everything from sterling jewelry, to perfume, to candles, to books! Gal that checked me out was very nice. Will be in again!!! And will bring friends! Love this little local gem!

Five star service from beginning to the end! The owner, Robert Hancer, is extremely professional,…read moreknowledgeable, pleasant, and goes above and beyond to ensure his clients are satisfied. My husband and I purchased our wedding bands and my engagement ring from here and our experience absolutely surpassed our expectations! Robert walked us through the process of jewelry selection and made sure we understood the best options for our budget and lifestyles. We ended up selecting gorgeous rings and Robert even made sure they were customized to our liking. Don't hesitate to visit 5th Ave Jewelers; Robert will take very good care of you! PS- My engagement ring is positively exquisite; it receives numerous compliments everywhere I go!

The first time I went in I needed a watch band sized. The owner Rob Hancer took my watch and in a…read morecouple of minutes came back and didn't charge me anything. I have been a loyal customer since. He always gives me good prices and never hesitates to help with selections. I have become good friends with him and it was only because of his good service and attention to detail. His prices are as good if not better then any of the Jewelers that claim to be discount Jewelers. It's best to call ahead he keeps the door locked and you need to ring the bell to get in. He's great if you forget a special date and need something in a hurry.