I brought my rings in for sizing and repair. There was an initial issue with my peridot ring and…read morethen a bigger issue with my platinum band. Max promised to make it right -- and he did. They fully honored the warranty for the work they performed, and I truly appreciate that. My rings are beautiful again and I'm very happy with the outcome. Most people only post reviews when they're thrilled with a purchase or upset about something, but I think the way a business handles a warranty issue says the most about who they really are. In this case, they proved they stand behind their work. Thank you Max! Highly recommend.

This review is long overdue, but I wanted to share my experience so others don't make the same…read moremistake. Orloff overcharges, by a mile. I came in for a consultation to tighten loose prongs on two diamonds on my wedding band. When I walked in, I was greeted by a saleswoman who took my ring and almost immediately called over a colleague for help. Having two salespeople inspect a ring for 10 minutes, completely misidentify the metal as white gold, and speak with zero confidence was an immediate red flag. It felt less like a high-end jeweler and more like a mass-market commercial chain like Kay Jewelers, where sales volume is prioritized over staff expertise. When they initially quoted me $250 for white gold, I had to correct them and clarify that my band is platinum. Their instant response? "Well, that's going to cost more, $500." Five hundred dollars just to tighten existing prongs, no new metal, no replaced stones. I walked out in shock. A month later, one of the diamonds fell out. Luckily, I found it while cleaning, and my husband found The Diamond Gallery on Yelp. We were greeted by Brandon, who welcomed us with a level of warmth and genuine customer care I didn't experience at Orloff. He inspected my ring within a minute with complete confidence, confirmed it was platinum with intact prongs, and explained they could set the loose diamond, tighten the prongs, reshape the band, and clean it. His quote? $35. Thirty-five dollars! I got my ring back a few days later, and it looks absolutely flawless and I barely recognized it! It was stunning, I was so blown away by the quality of work and exceptional service that I voluntarily paid double his quoted price. I initially visited Orloff because coworkers recommended them, but had I known they would quote an arm and a leg for basic work, I would have saved myself the trip. While I'm sure they have happy customers, their pricing for simple repair work is entirely unreasonable. Save yourself the headache and go to a real, knowledgeable craftsman. Maybe an overstaffed sales floor seems to have diluted the staff's expertise. Having two employees inspect a ring and misidentify it as white gold is a clear sign of a lack of product knowledge.

Love working with Karkazian Jewelers. Kevin is careful to understand what you are looking for and…read moredoesn't try to upsell you. Great staff to work with!

Fast and friendly services!! My boyfriend went in to reshape my ring & came back out within minutesread more

Great and honest business. LOTS of eager sales people who are WILLING to help. Most are very…read moreKNOWLEDGEABLE about what they sell . The person that I like helping me is Mandi. Easy to talk to and not at all stand offish; meaning--"there are NO STUPID QUESTIONS". Thank you Mandi. Obviously, The Fresno Coin Gallery is pretty much the only game in town. The others really don't have years of reputation behind their names. Only issue is parking and local. Which both can't be helped.

This place specifically states that it buys rare coins we have coins worth a lot and a few coins…read moreworth a few dollars the lady here it's 2:06 pm she just weighed the bag and offered $2. This is absolutely ridiculous second time I come here last time for jewelry she sent me away without even looking at my necklace to fix it. So irritating find better employees who want to try. They are located on Blackstone and Gettysburg next to this restaurant

I had the BEST EXPERIENCE here at the Diamond Gallery!…read more I visited the Diamond Gallery in 06/2026 due to a loose diamond and the other diamond fell out. Luckily, I found it while cleaning, and my husband found The Diamond Gallery on Yelp. We were greeted by Brandon, who welcomed us with a level of warmth and genuine customer care. He was so friendly and welcoming. He inspected my ring within a minute with complete confidence, confirmed it my band is platinum with intact prongs, and explained they could set the loose diamond, tighten the prongs, reshape the band, and clean it for $35. I couldn't believe the pricing! I was quoted $500 at Orloff, but for only prong tightening (my diamonds were loose during that consultation). I got my ring back a few days later, and it looks absolutely flawless and I barely recognized it! It was stunning; I was so blown away by the quality of work and exceptional service that I voluntarily paid double his quoted price. I shared my experience and the incredible care I received with a few coworkers. One of them actually visited a jeweler recently and was thrilled--she said her engagement ring came back looking even better than when she first got it. My husband and I felt the same way about mine; it looked even more stunning than the day I first wore it. That's the magic of finding a master craftsman. They don't just fix a flaw, they elevate the whole piece. Thank you, Brandon!

Oh no! What could we improve?! Let's start here…read more I purchased a watch and wedding ring 7 years ago from the Diamond Gallery. Both have weathered daily wear well. Very happy with my purchase. I Left the watch and ring with them for a minor repair early in May. I told them I wanted to remove a link to resize the watchband and asked if they could refurbish the watch case. The ring was missing a tiny diamond chip. I needed the missing diamond chip replaced. June rolls around and so far I had heard nothing from anyone about any progress. 3 weeks pass before I got curious and impatient and decided to call to find out what was going on. Ken says "the diamonds are on back order and that the watch would be about $190 to repair. We didn't know if you wanted to spend that much to get the watch repaired so we didn't know what to do. Hmmm. Here's a novel idea. PICK UP A PHONE AND CALL ME ON THE NUMBER ON THE ESTIMATE! Jeez. Ask a question. You might just get an answer. It made me wonder how long my watch would have sat there if I hadn't bothered to call and check? I explained to Ken that yes, like the estimate says, repair the watch and resize the band by taking out a link. He asked if I wanted the crystal replaced. I say yes. It's not a super expensive watch but it has sentimental value and I wanted it completely repaired. Three more weeks pass and no news. No call. I call again. They say the store is closed for a week for vacation and they don't have any information on my watch or ring. But they will call me as soon as they are open again. Finally call me yesterday ( it's now mid July. It's been well over ten weeks since I dropped it off.) They ask, what are we supposed to do to the ring? I said it was supposed to get one of the diamonds replaced that is missing. He says "Oh. It looks like it's already been replaced. I guess you can pick it up tomorrow." Wife goes to pick up the watch and ring and they ask her, "Did he want the crystal replaced? It's got a couple of scratches in it." I told my wife to just pay for whatever they did and bring it home. I certainly didn't want to leave it with them again for another 10 weeks. She gets it home. I put it on only to find out they never took a link out to resize the band. Do I recommend them? Ha. This level of incompetence or complacency is really hard to find. I can understand a miscommunication. A mistake. This minor task was a train wreck from start to finish. The other funny thing? When I dropped the watch off, I asked the guy if they had a Citizen watch like mine except with a green dial face instead of the blue and he immediately said no no. I can check around but that would be pretty hard to find." As I was walking out the door, I looked to the left and in their watch display window I saw one sitting there with a green face. I just now decided to order it. On Amazon. The only assumption I can come up with, is that this is place must be just a storefront for laundering money. I can't imagine how they can stay in business with this level of customer service. I'm kidding of course, but yeah, I'm thinking I wouldn't recommend this place to my worst enemy.

I wouldn't recommend this place at all -- they are straight up lowballers. I brought in a 14k gold…read morering weighing 3.1 dwt when gold was at $4,588/oz, which comes out to roughly $394 in melt value. They claim they pay the "best prices," yet only offered me $123, which isn't even close. That kind of offer feels misleading and dishonest. I wouldn't trust them with selling any of your gold or silver -- this was by far the lowest quote I've received anywhere. Save yourself the frustration and go somewhere more transparent and fair.

On July 2, I visited Jackson Jeweler to have the clasp on my son's Cuban link necklace repaired. I…read morewas assisted by Charles Jackson, who informed me that the repair would be completed within 24 hours and instructed me to return on July 3 at 2:00 p.m. to pick up the necklace. He also wrote "2:00 p.m. pickup" on my receipt. Based on that promise, I paid $60 for the repair, which included the $30 repair fee plus an additional $30 tip because I was assured the work would be completed by the following day. When I returned on July 3 at approximately 1:50 p.m., I found a notice on the door stating that the business had closed at 1:30 p.m. that day. Since July 4 was a national holiday, the store remained closed, forcing me to wait until July 6 to retrieve my necklace. On July 6, I sent my daughter inside to pick up the necklace while I waited in the car. She called me on FaceTime because the employees attempted to give her a necklace that did not belong to us. I then went inside and provided my claim ticket along with photographs of my son's necklace to prove ownership. I made it clear that I would not leave without the correct item. During this interaction, I spoke with a female employee while Charles Jackson sat in the back, listening to the conversation but making no effort to assist. He acted as though he did not recognize me or remember the transaction. After reviewing the photographs and documentation I provided, the employee stated she would continue searching for my necklace and would call me if she located it. Because I was not willing to leave without my property and indicated that I would contact law enforcement if necessary, another employee eventually stepped forward and stated that he remembered repairing the necklace. He then located it in a drawer. Shockingly, my necklace had been placed in an envelope bearing another customer's name. Not only was my necklace not ready at the promised pickup time despite my paying an additional tip for expedited service, but I was also nearly given someone else's property. Throughout the entire ordeal, no one apologized for the inconvenience, the mishandling of my jewelry, or the distress this situation caused. This experience demonstrated an alarming lack of professionalism, organization, and accountability. Entrusting customers' valuable jewelry to the wrong envelopes creates a serious risk of loss or theft and is completely unacceptable. Based on my experience, I believe Jackson Jeweler failed to provide the level of care and customer service that consumers should reasonably expect.

We went into Daniel's with no rizz and 0% Unc status. Came out blinged up with impeccable rizz and…read moreUnc'ed up. 100/100. memories were made

The Customer Service and Personality of these amazing associates is unforgettable. Thank you…read moreChantel for listening to my needs and delivering my wants.

This is one adorable little boutique! But don't be scared because I used the word…read more"boutique"....They have items in various price ranges!! Everything I looked at was under $40. I have walked in here a couple different times and easily found unique gifts for between $10-$15. They have tons of jewelry and clothes as well-hence the name bauble & thread. They also sell a variety of accessories, and fun gifts. One part of their clothing selection is called "Salvaged", these are unique pieces that are either "pre-owned" or "gently used". We looked through them and they all looked in wonderful condition, and they are all very pretty. (If anyone knows what Poshmark is, that is how "Salvaged" got started and continues, in addition through the store. The owner of Salvaged is the daughter of the owner of bauble & thread. Yay Shopping Local!) I enjoy coming here to look around, and seeing what I can find, but also this is one of those places that I know I'm going to find a fun, unique gift at. It has become my "go to" place for that. *Bonus!* The bags they give you for your purchases are adorable with their stickers and extra ribbons, that you can easily use it as the gift wrap! I recommend you try this place out!

Lovely new boutique in the heart of Old Town. The feel and style is strongly reminiscent to…read moreAnthropologie and Urban outfitters. The price point is definitely cheaper than Anthro... I would say they are right under the Urban Outfitters price point. ($25.99-$79.99) They have a nice selection of plus-size clothing as well; it's always a nice touch when a boutique is all-inclusive. I saw so many things I wanted but I have an overwhelming wardrobe and decided not to add to it. (Proud of my will power) ! Jewelry selection is out of this world! I did bite the bullet on some cute hoop earrings ($12.00 each)...The boutique also carries delicious scented candles, organic beauty products and purses/accessories. I am super picky with fashion, and nothing was tacky. Impressive! I do recommend this boutique for all you ladies who want to add feminine,trendy articles of clothing and accessories to your wardrobe. Especially if you love the Anthropologie-type fashion.

Great service from all the ladies, thank you don roberto you guys are great customer serviceread more

Service was amazing! Teri was beyond helpful and really made my day! She helped me adjust a watch I…read morehad previously bought in the store, as well as helped me with purchasing a Valentines gift for my girlfriend! 10/10