We signed a contract with Sure Fix on April 5th for painting, carpentry, tile work, plumbing and…read moreelectric work totaling over $25,000 to remodel the house we had just moved into. Sure Fix's performance was decidedly mixed, and we would not hire them again. 1) 5-6 WEEKS LONGER THAN ESTIMATED Before selecting Sure Fix, Henry the owner told us the project would take TWO TO THREE weeks. In reality, they took EIGHT WEEKS, or 3-4 times longer than the estimate. 2) LATENESS NOT DUE TO ADDITIONAL WORK We added and subtracted work items after the work began, and the net cost of additional work only totaled about 20% more than the original price--a workload justifying only a few days of extra labor, and not a 5-6 week overrun. 3) ON MANY DAYS, DID NO WORK ON OUR PROJECT There were many days when only 1 or 2 workmen worked for just a few hours, and at least 10 entire days when no workmen came at all. This was a matter of health for me, as I have asthma and was adversely affected by the dust that the prolonged work period exposed me to. 4) THEY JUGGLE MANY JOBS AT THE SAME TIME Tony, the project manager, justified his periodic abandonment of our project by writing: "We have several jobs going on and we have to be fair to everyone." We felt, however, that being fair to us would mean completing our project, without gaps of inactivity, in 2-3 weeks as promised--but that did not happen. Instead, Tony wrote on a day when no work happened: "I have other jobs to do." 5) MADE MAJOR MISTAKES COSTING US TIME AND/OR MONEY Among other mistakes, a whole week was lost when Sure Fix erred by ordering a custom countertop made of the wrong material. In the end, Henry charged us an extra $1,500 for the substitute higher-grade material we ultimately selected, but we would have been happy with our previous choice for $1,500 less. 6) STOPPED COMMUNICATING AFTER LAST PAYMENT, LEAVING WORK UNDONE After we made final payment, we could see that final touch-ups had been done with the wrong paint, and those touch-ups now required touching-up themselves. I texted Tony several times and left a voice mail for Henry to schedule the fixes still due, but neither of them bothered to answer me. SUMMARY Their workmen were friendly and the work was generally good. But on balance, we would certainly not hire Sure Fix again. Photos of some of the work that Sure Fix left uncorrected are attached.

Sure Fix did work for me several years ago. Everything looked great in the beginning. However, we…read morenoticed doo were not even, my kitchen ceiling started leaking. It was coming from behind the wall of a shower Sure Fix installed. The light fixture fell off the wall. I had a professional electrician come in and he stated the light fixture and several outlets were in installed incorrectly. A plumber came in to repair the shower but stated Sure Fix should be responsible for fixing my ceiling. Whenever I tried calling the secretary stated I would receive a call back because the owner was in Lebanon on vacation etc. unfortunately my husband took ill and passed and I finally called Sure Fix back. As soon as the owner left the house I received an expected bill and asking for half payment immediately. I called and stated I am a widow and senior citizen and do not feel comfortable paying in advance. I was told 'it was ok'. The next day the secretary called and was extremely rude and stated that Sure Fix would not be doing any work for me with no explanation. I asked to speak to Henry the owner and I was the is too busy doing sales.

Kevin and his crew did a fantastic job on our concrete patio and 6x6 retaining wall. The crew was…read moreon time every day and their foreman cleaned up the job site every day before leaving. They are extremely talented craftsman and we have a clean,flat,and square project to prove it. We are very happy with the work and we would definitely hire them again. Thanks Saldutti!

Saldutti and sons came by did an inspection of our stucco quoted us a price and forgot about us. My…read morewife called and he said that he's almost done for the year and no longer has time. THEN he texts a few days later and says he will at our house Tuesday. So Monday evening my wife sends a text asking how he would like to be paid. He responds with a text that saying he didn't hear anything back so he made other plans????? Thanks SALDUTTI AND SONS!!

Many businesses have a life cycle; from excellent to great and then fade out to confused chaotic…read moreservice. That's the case with this company. Don't dare to try and get a remote control replaced on one of your inserts. Forget about having the owner return your phone calls. I'm moving on.

I can't say enough positive about this company! They truly are professionals and went above and…read morebeyond our expectations. We knew we had a leak in our old fireplace, but we didn't know how bad it was. They worked hard to repair and seal our chimney. But that was only the start. They tore out our old, oversized fireplace and built us a beautiful new electric fireplace with a gorgeous mantel and tile surround. When Ryan saw that I was an artist, he suggested we work with an interior designer to make the room into a gallery for my work. Nick and Phil are also gifted carpenters and were able to carry out the vision of the designer to make a stunning new room for us. They really cared about the details and transformed the room into a beautiful new living space for us. To top it off, Ryan, Nick and Phil were all just genuinely nice people. Can't recommend them highly enough!

Replaced 3 garage doors. Had some issues with the door product parts and material when they were…read moreshipped to Summit by the factory. Kevin stood behind the customer and responded well to all of the issues encountered. Communication from Summit (Sherry and the owner) was outstanding throughout. The installers, especially Bryan were efficient and professional. You should have no reservations in dealing with this door company, they respond and stand behind their work. I am happy that I selected them as my contractor. I highly recommend them.

From the time I called to the serviceman's arrival they were very pleasant and professional. Kevin…read morethe owner was easy to talk to and Brian who came to service the door was very accommodating. The noise that the door was making did not happen and he did not charge me. He said if it happened again what he would do. I've used them before and would recommend them .

I had Dannucci Roofing here five years ago to do some minor roofing repairs and was so satisfied…read morewith their work that I asked them back when the roof needed replacement. Not in the least surprised at with the results. Joe Dannucci came and assessed the scope of the scope of the job, submitted a proposal and scheduled the job after I agreed. The crew showed up and completed the job on the agreed date. The roof looks great and they did a good cleanup afterwards. I unconditionally recommend them.

Joe gave us the most reasonable quote for our roof replacement out of all the quotes we got. He…read moreSeemed very knowledgeable about what we needed and was super easy to communicate with. The crew arrived early morning and worked hard all day, finishing the entire roof in one day. They cleaned up everything before leaving. Since they did such a great job on the house we had them back to replace our shed roof. Highly recommend.

We have used cooper for 2 major installations and the service is top notch. Reliable and very…read moreknowledgeable technicians and service professionals.

Water heater replacement, needed call back for leak due to poor installation. Problem corrected to…read moremy satisfaction.

Excellent company, very friendly, knowledgeable and helpful in selecting the proper floor for our…read morehome. They were super efficient and timely. I wouldn't consider going anywhere else as I have used them for two different projects and am 100% satisfied.

We visited probably 5 or 6 carpet stores when picking our carpet for our new home. This was 1 of…read morethe 2 that we had do a formal estimate, so that speaks pretty highly right there. The building isn't much to look at, but the showroom has lots of good selection, and the owner, Henry, is super personable. He's not one to upsell you - he wants to make sure you pick out what you really want & need. His estimate was quick & was reasonable, but we ended up choosing another company because of a special promotional financing/free pad option through another Shaw distributor (had it not been for that special, he would have been cheaper). If you want good, local, friendly service, go see Henry. He runs a good business - no doubt why he's been around so long!

The worst experience ever. Believe the bad reviews. The sales process was easy but once the unit…read morewas installed it had nothing but problems. The problems were multiple - faulty install, faulty unit. KC left us cold. Literally. Dodged calls. Ultimately they neither repaired nor replaced the unit even though it was brand new and under warranty. We paid many thousands of dollars for a beautiful unit that simply never worked. Their unwillingness to make things right is astounding. I expect more from a local business. We're disgusted with KC and how they handled the situation. We're going to have to pay thousands more to purchase a new unit from another company. If I could leave zero stars I would. One star feels like I'm giving them credit where credit isn't deserved. *** Reply to Keith *** We are probably listed under my husband's name in your client database. Thanks.

We had trouble with the air intake on a new fireplace. Keith made a house call to investigate and…read moreidentified the problem was covered by warrantee. When the new part was available Keith installed it and made sure it was working. All around a great experience. I highly recommend KC Stoves & Fireplaces. Brian Jim Thorpe, PA