The guy here was extremely helpful. He answered all of the questions my wife and I had and helped…read moreus work through all of our options. We are going back next week to get a full set of chairs for our firepit. Highly recommend!

The customer is NOT always right…read more Sometimes, they're absolutely wrong and the requests they're making are unreasonable. I was one of those customers today, with the Amish Marketplace. The calm and respectful way Jake, the owner, handled the situation, is a testament to how great a businesses they really are. It all started when I had an issue with a shed I purchased from them. The doors on the shed were not opening right, because the shed was not level. I had stones put on the site of the shed and leveled prior to delivery, so I felt that if they weren't level, that must have happened when the shed was delivered. I swore it was the fault of the Amish Marketplace that the doors were no longer opening right (they call it "racked), and believed the delivery person must have moved the stones when the shed was pushed into place. I learned today that in reality, the site was never properly leveled and my perception of the situation was almost completely wrong. There were a few legitimate issues with communication between the delivery person and me, like he never mentioned a problem at the time of delivery, but apparently told the office that the site was terrible. The delivery driver was a very friendly guy and it was later explained to me that he was trying to be nice and not offend me, but I would have appreciated him being more straight-forward. That said, the owner of the Amish Marketplace (Jake) was really great about addressing the issue. He sent the delivery person back to our home to straighten the doors, at no cost to me. Unfortunately, the doors "racked" again almost immediately after he left. I was extremely frustrated and called Jake back. We talked for about 20 minutes and Jake explained the situation from his perspective, insisting that the site was never properly leveled. He said that from what the delivery person and I were both describing, it couldn't have been leveled. Jake wasn't the least bit rude or condescending, and by the end of the conversation, I agreed to pay to have the delivery person come back a third time. He was going to bring concrete blocks to firmly level it. That's when things really went sideways, because there was some miscommunication about when it would happen. I was under the impression that the delivery person would call me on Monday to schedule a day to come, and it would be done by the end of the week. In reality, he had off Monday and Tuesday, and he was booked until next week. He had planned to call me today and schedule for early next week. As a brief aside, in the past few weeks, I have been struggling with some really difficult personal issues. Things took a terrible turn on Monday, when I lost a special friend, and that loss hit me very hard. There was a lot on my mind when I walked outside to the shed today (Thursday) and could not open the doors, then thought about how the delivery driver hadn't called me or come to level it. I didn't know his schedule and felt like I had been duped, that they never planned on coming. Rather than call Jake back to find out what happened, I left an angry voicemail, demanding that the Amish Marketplace come get the shed and refund me in full. I was angry and extremely emotional, and I had zero desire to work things out. Jake called me back and we had a tense conversation, because he wanted to resolve the situation and I wanted the shed gone. I felt unbelievably overwhelmed and I just wanted it to be over. Jake believed that his company had sold me a quality shed at a fair price, and already went above and beyond to come back and level it for free once. He offered me two choices- 1. He would take the shed back if I paid $300 for the labor/gas involved in delivering it and picking it back up or 2. He would personally come to my house and inspect the shed, then tell me what could be done to fix it. I adamantly refused to pay a penny to have the shed removed and insisted that the whole problem stemmed from the shed being moved and positioned improperly, with the stones being pushed out of place on one side. Jake said if he came over and saw that what I was saying was the case, he would work with me. At that point, I wanted Jake to come see that I was right, that the stone base underneath the shed was level, and I wanted him to pay to take that shed away. (The shed itself was great quality and looked beautiful, but it was the principle of the whole thing) Jake showed up at my home about 10 minutes later. I was pretty angry and I think I had really worked him up on the phone as well. He remained professional, but strongly stuck to his guns and defended his company. It didn't take Jake long to look at the shed, look at the stone base, and conclude that he was right about the base never being level. That completely frustrated me and I pushed back, leading Jack to show me and explain in detail, all the tell-tale signs. He eventually resorted to putting a very large level directly under the shed (he brought a laser level as

They did an amazing job matching new wood floors to our old ones. They also ripped out old…read morecarpeting and installed the new hardwood in under 4 hours. Fantastic!

East coast flooring was recommended to me by a local flooring company. At first they were very…read morepolite and prompt with their service. Getting to my house quickly and looking at my job. They explained the two different options for my floors. It took them two times but the floors look nice. My problem is with the damage that was done to my house. My contract said that touch ups would be needed to the trim. What wasn't in the contract was that my walls and light switches would be ruined. My trim has gashes from the sander, so now they need to be replaced. And no where does it say that I would be yelled at and degraded by a man. I will never recommend them to anyone! Horrible customer service! To think that verbally attacking women is appropriate!

Great doing business with Joe and his installer in getting some wonderful hickory hardwood flooring…read moreput into our home. Joe is a Lehigh Valley tradition for the last 51 years and his prices are fair and quality of flooring he sells is excellent. I would highly recommend him to anyone.

My mother had her carpet replaced with Core-tech vinyl flooring by the Mascari team (Paul and…read moreJason). The experience was professional and pleasant from beginning to end. The team moved her furniture as they worked on the floors and put the furniture back in place. My mother is thrilled with the results and enjoyed working with all the staff at Mascari. What a great business to have in the Lehigh Valley. Gunther (radio) recommended this firm and we are truly grateful for this. We couldn't be happier.

Stofanak built a beautiful floor-to-ceiling pantry for my kitchen. They did a great job of…read morematching my existing cabinetry (not an easy task with the stained cabinets). The sliding drawers are dovetail and slide very smoothly. It has been 3 years and has held up wonderfully.

Purchased a custom kitchen several years ago. The plastic hardware holding the drawers in place…read morebroke. Called to get replacement parts and was told they dont offer them. Husband had to try to repair. Disappointed they used plastic parts and dont sell replacements down the road should they break.

Wonderful selection ...of so many things…read more Spacious and tidy. Such friendly and welcoming staff! We picked up some preen for my niece.

Very welcoming and helpful crew. They always greet me, and usually walk me to the aisle where the…read moreitem(s) I'm looking for can be found. I'm usually working on projects that require a little creative engineering, and more than once they've suggested a route that I wouldn't have thought of. Very helpful, great selection, competitive prices. I always try to support local businesses, but when one offers this kind of service, it's a no-brainer for me! Thank you!

Suzanne was amazing and so patient with all our questions and she made the process fun. The…read moreinstallers were very professional, polite and respectful to us and our dog. It was a wonderful and speedy process and I highly recommend them again. We have used them years ago and they didn't disappoint. Thanks so much!

Crest came to our HOA to fix another companies mistakes. The work was done quickly and at a good…read moreprice. This is the kind of customer service we love!

When shopping for furniture, go to Hager Furniture in Palmerton PA. This is an established family…read morebusiness that will absolutely treat you right during and after your purchase. We received excellent pricing and their delivery people are very respectful of your home. Two years after the purchase of LAZYBOY furniture, one chair had a malfunction that needed repair. Jeff Hager made sure the correct frame pieces were ordered and he installed them for us. with NO CHARGE for parts or labor. I highly recommend their 5 year warranty because YES Hager Furniture stands behind their extended warranties. Don't waste time at mammoth furniture stores. You will have an outstanding buying experience at Hagers. Jim Schapperle Harleysville, PA

Nothing beats a family run business. Great selection, price and customer service, highly recommend…read more You just can't get that same thing in a chain store. We will be back! Shop local!

Second time using and more pleased than the first! Had ceramic tile installed in a room to match…read moreanother done six years ago. Thankfully the tile still available and they were able to match along with the grout nicely. The installer was amazing. He truly acted as though it were his own house. Very neat and attentive to detail. I would recommend to anyone.

I couldn't be more pleased! They replaced all the flooring on the first floor of my home, it came…read moreout beautiful. A few touch ups needed to be done and they were right on it!! Next step . . . second floor!