This was the absolute worst restaurant experience we have ever had. For a $163 bill, the food was laughable quality and the service was even worse.
Our server was absolutely terrible. It seemed like it was his first day and he never had a day of training.
Our experience started when we were 5 minutes late for our reservation. Our hostess didn't say much to us but did make a comment about how she asked "if that table had showed up yet" we were "late" because we were waiting in line behind people who didn't have reservations.
We were sat at a table with fake flowers. A small detail but the first red flag. We ordered water, cocktails, and our appetizer. We had already looked at the menu so we had an idea of what we wanted already. The cocktail I ordered was not as described on the menu, (our server never asked for my preference of liquor) I overlooked this detail because we had been looking forward to an evening alone. My husband orders an old fashioned, to which the waiter came back 5 minutes later and asked if he wanted soda in it. (NOT how old fashioned are made) still, we tuckered on with smiles. We received our appetizer after over 30 minutes, there was apparently a "ticket issue" in the kitchen which held up our order. When we received the crab claws, they were so over cooked they were inedible. Spongey, stringy, and disgusting. We politely flagged down our server after about 10 minute to tell him about this issue. He brought them to the manager and came back to say that he could have the kitchen make us a new order but that they'd be the same because that's "how they are made". If you are going to sell an appetizer for $15+ it has to be at minimum edible.
We had to flag down our server again to order more drinks and to fill our water. The empty basket from our 3 pieces of bread and our appetizer was still on the table.
Our food came out and it was mediocre, at best. The steak tasted bland and unimpressive. The lobster was okay and small. The Mac & cheese tasted like it was made with velveeta. There were 8 pieces on asparagus on our $8 side. Still, we smiled through the experience.
Another 20 minutes went by until we flagged down our server for another drink. I ordered a desert drink I had seen on the menu. The sever didn't take our plates we had neatly stacked for him. I remembered a drink on the menu of about 12 drinks and described it, (fruity martini with a chocolate liquor but not the chocolate martini) he said the bartender would know what he was talking about. 7 minutes later he brought the menu back and had me point it out, as if he has no idea what I was talking about. A server at a "high end" restaurant should know a very simple drink menu.
Finally, we received our drink and asked for the check. Our dirty dishes still cluttering the table. He gave us the check and never came back, thankfully (for y'all) we were paying cash. We walked out and didn't hear a single "goodbye" or "thanks for coming" we still tipped a sincerely under deserved 18% because we are decent humans.
Our advice, as well traveled and well fed people, is to get your shtuff together. From service to food, this was an enormous disappointment. The only thing that saved this rare date was laughing together at how bad the experience was. And Willie Nelson. read more