Tried to book a nice looking apartment in Cascais, Portugal on Home Away - was told by the agent…read moreMaria the unit was not available but that they had another apartment that was nice, but more expensive. Photos of the apartment featuring a beautiful roof top pool with a spectacular view, and a modern and well appointed suite were forwarded and I booked, paying the full fee in advance by the only method they would accept, international wire transfer! The suite was ok, but despite booking for two singles - only bedding for one bed was available, and one key - really inconvenient for two travelers. For the first 3 days there was only cold water, and access to the roof top pool was not possible with our key, and despite being promised a "new"key we waited, and our requests were ignored. We could have stayed at a luxury beach front hotel for the rate we were paying, but got limited bedding, moldy dish racks and bathroom plugs, cold water, no pool access, only one towel each for the duration of our stay, and then to top it off - no return of our $250 Euro deposit! I was told to send my wire transfer information, and then Maria emailed to say she was on holiday for the next few months, and then nothing. Completely unprofessional - the only downside of a great holiday - Cascais and Portugal are lovely, but avoid BuenaVista rentals and Maria Assuncao Carvalho - unless you want to be ripped off.