In a time of great anxiety I was touring multiple facilities looking for a place for my mom. This…read morewas our first place and quickly became the standard I set for the rest that I toured! Yvette took me through the whole facility. It was warm, welcoming and so peaceful. Mom would be staying in the memory care. It was so safe, quiet and very intimate. It's set up almost like a Montessori school. They only take around 20 residents in the memory care. I was so grateful they had an opening for her! They have a ratio of about 1 care giver to 5 residents. They had amazing safety systems set up for caring for their residents! We had superb gentle nurses and caregivers like Arrietta and Delores! They looked after mom like she was their own. So protective! There was Pablo who at nights would stay close and talk to mom's room/door so she would feel comfortable and sleep! From the moment she arrived at Orchard Point earlier than expected, Yvette and Patty the Director took such amazing care of her. Even answering their personal cellphones late late at night on our first night there. I was expecting voicemail but they took my call and jumped into action! They quickly helped with any accommodations she/we needed. They helped us as her family find support for her! They and all of the staff in the Memory Care are a family! It felt like home. The residents mom spent time with were so happy. Everyone was active, clean, needs being met! There was not one single resident who wasn't being loved and cared for! Orchard Pointe was such a blessing for us in a painful journey! They took care of us! They took care of us so we could set back and breathe! Orchard Pointe is a Home and a Family! My mom has passed but we will be eternally grateful to have found Yvette, Patty and everyone at Orchard Pointe! They truly love and care for their residents and their families! Thank you everyone at Orchard Pointe for taking care of Mom and me to!

As a professional photographer, I work with a variety of senior living facilities and by far,…read moreHeritage Communities and all of their Orchard Pointe locations, including the one here at Arrowhead are at the top of their class! There is so much JOY in the residents and the teams that work with them and there is a true sense of comradery, family and connection. As seniors age, mental and physical capacity may become diminished, but there is still so much spark in the residents I have worked with here and I truly believe it's because the teams working for the communities foster such a wonderful spirit of love and togetherness. They speak hopefully, lovingly and faithfully and it really reflects in the faces and eyes of those who live here. They are committed to loving the residents and you see it! I am not just saying this because I have worked with them for several years doing marketing photography, but because I truly do see a special difference in these communities. Heritage is truly top-notch and a place I've already started comfortably recommending to family friends, because I believe they have something truly special.

If there was a way to give a negative rating, I would. My step father was in there for one week and…read morewas extremely abused. He had 2 black eyes, bruises all over his chest, back and arms. These people put on a good face but behind the scenes they are terrible people. My step father will sometimes flinch when we go to help him. The worst part is he couldn't tell us what happened because he couldn't remember. If you care about your loved ones with dementia, you will choose another place. RUN FROM THIS PLACE.

My mother was a resident at Terra Pointe Memory Care until her passing. Her care was top notch and…read moreshe was very content. If I had any questions they were answered with respect. The staff were friendly and caring and the food was very good as well as really nice activities for the residents.

The management and the staff here are great! The rooms and the facility are very well maintained,…read morewith an enclosed outdoor courtyard space that is well groomed. There is a great number of activities art games and even trips away from Brookdale for everyone's enjoyment and entertainment. There are two TV lounge/activity rooms to enjoy playing cards or watching whatever you want on TV or movies. Being that food choices are cafeteria style I do add some ingredients to make it better but most people enjoy the food here very much. I just read the other reviews. I disagree with Sherry's review in terms of treatment and maintenance. Her review was from 4 years ago and upgrades have been made and I can attest to management and the care that is given here big first rate. My opinion is Sherry had exaggerated expectations. A number of improvements must have been made in the last 4 years as I find it comfortable safe and secure to be here. No it is not a five-star resort but for an assisted living facility which I've been to a few this one is nice. There is the definite difficulty with so many of us in our senior years that need to feel comfortable and well cared for and a paramount necessity for feeling safe.

This place is horrible! Dirty, understaffed and full of negligence. The staff has no credentials to…read morenotice a medical emergency. Personal items are always missing and you will get the same answer every time by staff " I don't know, I wasn't working that day" The director Dora has zero communication skills and doesn't follow up or follow through when asked about an incident that occurred. They are all about the money, not the care of residents.

The manager is an OT, provides therapy to the residents as activity. She is easy to talk to and…read morestaff are all friendly and sensitive to residents needs.

This assisted living is family run and the caretakers live in the home. Lovely family business;…read moreeveryone is helpful and kind. The residents seem very happy and are treated like family. The home is peaceful and calming. Great open and bright home with tall ceilings. Feels like a home instead of an assisted living facility.

Thank You, Inspira Caregivers!…read more Huge appreciation and special recognition for two amazing aides in the memory care unit at Inspira: Sandra, Hazel (originally from Philippines), Wuyatta,Damien & Venice. The care and support they give our parents every day is a difficult job, and they do it with such grace and kindness. Inspira truly provides the comfort of knowing our parents are cared for in this next chapter of aging. We are so grateful!

My mother was in memory care here and it was terrible. They had very little staff and residents had…read moreto wait too long to get care. The food in memory care is different than the restaurant and it was disgusting. A hot dog and chips with no ketchup or anything for 9k a month. We moved out.

This is an AMAZING care home for your loved one! l highly recommend this home. My husband was here…read morefor a little over a year and the care he received was phenomenal! The caregivers really do care about each and every resident. Every resident was well cared for, making sure they were always clean and dry and pain free. The caregivers made sure all residents were brought out to the living room area, if not bed bound, to enjoy activities, if they cared to. These caregivers truly care about THEIR residents. They do activities with the residents, aside from having a weekly activity director come weekly. You can really feel the love in this home! The owners are very attentive to the residents and caregivers. They make sure they visit with each resident. And they always answer any concerns and all texts from family. Both the caregivers and owners were always on top of any concern about the resident. They both always kept me updated on any issue. You will not find a better care home for your loved one!

From the owner: We provide a cozy atmosphere in a home like environment. Caregivers treat each individual according…read moreto their needs and learn their likes and dislikes. While providing care we pride in showing love and compassion. Taking in consideration each resident's preferences, activities are integrated in the weekly routine. Participation in these activities is completely optional. Care is individualized as much as possible without destroying the overall operation of the facility and the safety and welfare of the other resident's. We at Horizon are dedicated to providing long term care to our residents. We support the residents right and need to be actively involved in their own care and promote their participation in decision making whenever possible.

The food quality is inconsistent. Sometimes excellent sometimes inedible. Today we had navy bean…read moresoup that contained no actual beans. Hot foods are frequently lukewarm.

Do not put your loved ones in here. It's a terrible place with horrible service and mean staff…read more They made me eat bloody chick under cooked and yelled at my mom for being to quiet. It's insane!!

Family Care is one of the most lovely assisted living homes I have ever seen! Having cared for the…read moreelderly in their homes and volunteered with assisted living facilities, I can say honestly that this home is a BEAUTIFUL and PEACEFUL alternative for any aging parent. Adela makes fantastic home cooked meals. The home is meticulous. The landscaping is so well cared for! The environment is not at all like a typical assisted living facility. I am so grateful I know private care like this exists if/when my parents need care!

From the owner: Family Care Assisted Living Home, Glendale AZ 85308 and Phoenix.Find a welcoming place for mom in…read moreour family owned quality private residential senior care group home Come meet the family!