***Please read, I promise it's worth it and is 100% the truth, no matter what Jenn might claim. You can't make this stuff up.***
I am editing my previous 4-star rating due to our experience with Jenn when leaving Legacy Rental Management. Everything seemed great while we were renting from them, but I feel like Jenn showed her true colors once we decided to move. It feels as though she wants to be on your good side while you're a tenant, but as soon as you're ready to move on, she couldn't care less about what you think of her or her company. It also feels like the only reason she does things for her tenants (or claims to do extra things for them) is so that she can use it against them later. (See her response to Anthony Porter's review on their Facebook page - her claims of giving us special treatment are false, by the way). There was a miscommunication between us and Jenn concerning verbal vs. written 30-day notice. We were not locked in to an official 12-month lease and were paying month-to-month instead, which added to the confusion because we were not aware of any paperwork at our disposal to look back on. Long story short, you are financially liable for 30 days beginning AT THE TIME YOU SIGN THE PAPERWORK rather than when you talk to the office about it verbally, which was not clearly explained to us. We understood that it was a miscommunication from both parties, so we agreed to pay prorated rent for half the month of April. The reason we were given by Ryan and Jenn for this fee was because they cannot list a property until after that 30-day period, regardless of if the previous tenant is moved out earlier than that. It made sense for us to pay since rent needs to be paid on the property during that 30 days, right? We moved out earlier than expected, about a week after signing the official WRITTEN 30-day notice. (We had given Jenn verbal notice over a month prior, hence the miscommunication.) Again, we were fine to pay the prorated rent because we understood that they wouldn't have tenants there until after the 30-day period and needed money to cover it. They had rent-paying tenants moved in to the property 5 DAYS after we moved out. So much for not being able to list the property until after that 30 days, right? Jenn still charged us the prorated rent despite having rent-paying tenants in the apartment during the period we were paying for. Legal? Yes. Ethical? No. When my husband tried calling Jenn to discuss why we were still being charged, she only let him get half of his question out, yelled at him, and hung up the phone. He called back, and the same thing happened. On the third attempt, she didn't answer at all. All we wanted to do was get some extra clarification and she wasn't willing to let him get even 10 words in. In the first phone call, she told my husband that she could refund the prorated rent we were charged, but had decided not to because of "the way he handled things." My husband was noticeably upset in his correspondence with Jenn, but was still professional and calm and did not cross any lines, unlike her. I corresponded with her via text after that, where she told me that we were not allowed to call their office anymore. She did explain some things, but did not answer when I asked about her comment to my husband and why it was necessary for them to receive rent from both us and the new tenants for that 30-day period. I legitimately just wanted some clarification on the why behind it all and made it very clear that that was what we were after. She is obviously taking that money from us out of spite rather than necessity, which is wrong, immature, and uncalled for. Had they not filled the property before that period was over, I wouldn't be upset at all about paying the prorated rent. What Jenn did is legal, but I believe it to be shady, dishonest, and immature, and that reflects on who she is as a person. I used to recommend all my friends to Legacy, but after this experience and the way it was handled, I will no longer be recommending them. read more
