Been living here since Fall 2018, going through a couple management changes the overall experience…read morehas been excellent. While important to read the fine print of your contract it goes a long way into being informed of what you can and cannot do as a tenant. Living Space - Switching from a 4x4 Townhouse to a 3x3 Flat served to be much better financially and after a couple semesters decided to purchase year-long contracts to save a little for myself and before the new policies regarding private rooms was able to cruise through my studies with no problem as you're bound to not desire a roommate in general unless you befriended one you sync with. Note: I recommend grabbing the room closest to the door if you're in a 3x3 Flat as it's relatively more spacious than the other rooms. Pros - As one of the complexes close to the STC and AUS buildings I couldn't recommend to anyone outside of Tech/Math/Engineering Related Degrees especially if you do not have a car making this convenient for walking distance (5-10 min. depending on your walking speed.) - Semester Events such as scavenger hunts and complimentary meals is a definite staple to keep living there alongside giveaways and prize drawings (I've won a couple parking passes during my time here so that's been a great boon to my experience.) - Staff friendliness is present and I strongly recommend to look past the RBFs because they're usually busy sorting through paperwork and packages though give a curt smile and friendly gesture and they'll be accommodating to your needs. - Great Scotts setup their drink shop in the office so it's very convenient for students in the local area to grab a fine drink and few amenities and supplies if you're lacking transportation to enjoy the luxury. Keep in mind the prices there are marked up slightly in comparison to their main store in the area. #convenience - Maintenance usually takes care of all issues in the apartment whether old or new which never does cut into your security deposit at all (Unless you're breaking down walls and what not...) so you'll find yourself pleased to get that cash back when you leave (like me.) Cons - If you're looking for the rumored "parties" that used to go down back when it was Mountain Lofts I'll have to sorely disappoint you as such activities weren't present (at least to my knowledge) while I was there though don't be surprised if you hear about some students getting caught with drug usage each Fall Semester (Ironic, I know.) - This isn't a Pet Preferred place and while ESA Animals are permitted those looking to sign up for that would have to endure a lengthy wait of around 30-60 days to my knowledge and if you're trying to still have a pet during the waiting process you will be evicted if found sheltering an animal without their knowledge. (Roommate's Girlfriend got caught this past semester so it wasn't pretty.) - Failure to read over your contract may result in strained experiences here so I encourage you to read over what's permitted to spare you of any penalties that you may face. - Washers and Dryers may be old and moldy and will not be replaced unless the machines themselves are broken beyond repair though I recommend following DIY stuff to freshen them up but up to you to make time for that or hope that maintenance can do that for you. - Memory Foam Mattresses have not been changed since my time there so you'll be hard pressed for comfort and perhaps sanitation to which I recommend bringing along your own mattress or attachment to separate you from the blemishes/stains until the owners (not the managers there) decide to invest in that. Overall, I enjoyed my time here and while there were shortcomings that had occurred with friends and family they don't stop me from enjoying my experience as well as making the friends made during my time there.

This place is terrible. Cleaners are terrible. Maintenance is terrible. Parking is terrible…read more Management is terrible. Don't live here. There plenty of better places

I loved living at Avonlea. The managers and maintenance were very kind and quickly got to issues,…read moreand because it's an older building we did have a couple. The photos are accurate. The storage around the apartment was the BEST -- there was so much room for my things and I was able to keep things clean because of that. There's a heater in each room which was nice because I like it warmer than my roommates did. I had a private room and was very grateful for the affordability!

I loved living at Avonlea! The manager was so sweet and understanding and the people who live here…read moreare genuinely kind. Also the apartments are very homey and cozy, yet spacious enough to have friends over for a party. There's also a pretty nice lounge! Great place to live for the price :)

I went in to complain about being charged an outrageous amount for the cleaning service after my…read morewhite glove clean check. I don't know a single person who lives here that hasn't been charged after the semester ended despite spending hours cleaning thoroughly. I mentioned if no one can pass the clean check then there might be something wrong with the system. One manager corrected me and informed me that of her 5+ years of working here she actually knew a student who had always passed the white glove and had never been charged anything extra. One student out of thousands and thousands is nothing to brag about. To say the least! I requested a partial refund of the amount they billed me. Management refused. Everyone on yelp has something to say about the difficult attitude of one or more managers. For the most part they have been very friendly and great. I recently observed a surprisingly rude and unprofessional gesture that had me lose confidence in Nauvoo apartments. Unfortunately there are lots of reasons why I am inclined to stay. I choose to live at Nauvoo because the wards are great and it's easy to make friends. If you value that sort of thing then I recommend these apartments. I want to give 5 stars to this place but where I say there is room for improvement they say "why?" Message me If you would like more details.

I haven't lived here yet, but I just have to say that Courtney in management was incredibly helpful…read morewhen I called her. She went the extra mile and gave me information about the trends of housing in Rexburg since I am completely new to this area and to BYU-Idaho. Such a positive interaction!

The amenities are great. So is the location. But that's about it. Management is so hard to work…read morewith and will charge you for absolutely EVERYTHING. They don't care to understand a situation, like for example when I told them in January that I needed to cancel my spring lease (starts in April) they charged me a $100 fee to cancel. I even explained I was leaving on a mission for the church, but they didn't seem to care. They make clean checks unrealistically difficult to pass. The apartments are old, our room even flooded 3 times in a single month, and every time they'd say they couldn't do much about it. It's a money pit, the proximity to the campus isn't worth it. I've spent more on fees and clean checks than on a parking pass (which is already ridiculously expensive). Save your money and your sanity and live somewhere else.

HORRIBLE apartment. Management chargers student for anything possible, for example, a small tear…read morein one blind that could have easily been there last semester, and now charges $42 for a "Blind-Fee" which will most likely not get repaired. Clean checks are over-the-top difficult to pass, so they can charge you more. And lastly, charged the entire apartment a $111 fee because 2 trash bags were left after moveout. Don't waste the high price alone to get a lease at NorthPoint and end up paying an extra $50 easily on tiny mistakes, which can cause massive fees. ended up paying over $60 on random fees and clean check fails for the smallest things. Go anywhere else

UV Review I have to…read morepreface this review with two important facts: 1. Any positive reviews after October 2024 were likely incentivized. UV ran a promotion where tenants who left good reviews could spin a wheel to win prizes like cookies, discounted rent, or free parking. 2. This complex was originally called "The Ivy" but had to rebrand to "UV" due to overwhelmingly poor reviews--yet nothing has changed about the issues that earned them that reputation. I've lived here for two years, and after the initial excitement wore off, I've regretted it every day. If you tour the complex, they'll show you Building 2, with fresh paint, new carpet, and updated appliances. Ask to see Buildings 1 and 3 instead--you'll find ripped-up carpet, poorly maintained gyms, and unsealed walls (a result of one of the fires that happened while I lived here). In my time here, there have been two fires and three floods, all due to lack of maintenance--not tenant negligence. After the second fire in November 2024, which was dangerously close to my unit, management's response made their priorities clear: they only visited us to remind us that they weren't responsible for any damage to our belongings--this despite the insurance fees we pay at the beginning of each semester. No concern for our safety. Just money. Security and management are equally negligent. One of my roommates dry-fired a gun at us as we walked past his room. Another regularly smoked tobacco and marijuana inside our apartment. Even after multiple complaints, management did nothing until we escalated the issue to the University Housing Office. Parking is a nightmare. There aren't enough spaces for all the residents, so finding a spot is always a competition. Even if you have a parking pass, you're still at risk of getting booted by RC Booting, a predatory company that UV allows to operate here. I've personally been booted despite having a valid parking permit, and I'm not alone--this company is notorious for its shady practices. Do your research on RC Booting before signing a lease here. If you're considering UV because of the shuttle service, don't. More often than not, we received texts saying a shuttle was broken, forcing us to walk to class anyway. There are cheaper, better-maintained, and more convenient apartments all around campus. Don't make the mistake I did--do your research before signing a lease here.

I dont know how I can convince people to not live here, BUT DO. NOT. LIVE. HERE!!!!!! The…read moreapartments are freaking cheaply made, they cram six people to a room and charge you out of the nose for absolutely everything. They are charging $9,000 total per apartment each semester. And if you have a lease, they can decide to move someone else into your spot without letting you know, and still charge you rent for THAT room. They're an absolute scam, they could not care less about their residents, they're completely unhelpful, and you're paying LA prices for half of a bedroom in an apartment that they made as cheaply as possible. DONT LIVE HERE!!!!!!!

I love the private rooms and great service from the managers. Worth every penny. Great laundry…read moreservices. The only downside is slightly further from campus and the workout room is small. But it's pretty nice.

The layout, position to campus, and the accessibility is was attracted me to Shelbourne Apartments…read more With that said, I was pretty pleased. But let me explain why I rated it one star. We had a serious mold issue, and maintenance neglected to take care of it. My roommates were sick because of it, on and off for two semesters while it went on. Found mushrooms growing in the carpet. Long story short, we were treated horribly on the situation and the owners/managers were EXTREMELY unprofessional on solving the matter. If crap hits the fan here, have fun. I got screwed over so hard, and they denied all requests for reasonable reimbursement. Moved apartments 4 times throughout the semester. Live at Brookside Village instead. I wouldn't wish it on anyone. Very poor treatment! Got to a point where legal matters had to get involved. I got relocated to another apartment at Shelbourne, and that one had mold all over the bathroom as well. Live somewhere else. TERRIBLE! And we were nothing but reasonable and nice to the managers and owners. Save yourself the trouble. And by the way........... Electrical problems and major flooding occurred between the two laundry rooms. The amenities was completely shut down for most of the semester. Such a waste of money.

I have lived at Arbor Cove for four semesters. The prices are great, the people are friendly, and…read morethe grounds are aesthetically pleasing. There have been a few different managers during my stay, and they have all been excellent, helpful, and friendly. Maintenance requests are always taken care of quickly and effectively. Arbor Cover is located in a position convenient for school, groceries, and any other activities. Each apartment is set up a little different and there is only one floor (both positives in my opinion) and we have access to excellent recreational facilities.

I have lived at this apartment for 2 semesters and I enjoy being here. The area is beautiful and…read morethe manager is nice and polite. Whenever something needs fixing around the apartment, we just call the mechanic and he gets it fixed as soon as possible. When you get bored, there is a pool table in the lounge to play on. The apartment has a great location, being close to stores as well as to the college. It has great tenants who are always nice and fun to be around. I plan on living here for a long time.

Do not rent here…read more One of the worst apartments you can rent. They cost a lot and they ask a lot. We have all kinds of issues from disrepair to never getting things fixed. The clean checks are one time they will not recheck and will not let you fix anything so you get charged hundreds of dollars for their incompetence. I have lived here for over two years and the only thing that is good here is the single rooms and the receptionist that is leaving. Don't rent here it is a terrible experience for the price. They never seem to have time for anything probably because they cannot manage the property well at all. Don't forget that they do not care about anything and will change you and arm and a limb if there is a single hair in the sink. I cannot stress this enough it will only get worse do not rent here.

Lauren, the new manager, gossips about residents to others. She would tell me personal information…read moreabout other people staying there. She always has an attitude to other people. Place has gone down since she started there.

The manager is nice and service requests are fast but I'm genuinely so shocked I had to pay just…read moreover $2,000 for an apartment that has NO A.C. AT ALL. The shower heads are legit shorter than the height you probably are, so have fun ducking every time you wanna shower. The rooms are a lot smaller than I originally thought I barely have any room for my stuff and the only way I can get any sort of airflow is by blasting two mini fans I bought and opening the windows, but I'm so screwed because it's already halfway through the spring semester and it's so dang hot at night already. The rooms are either 4 people or 6 people if I recall and I have the 4 room housing and there is only one fridge and lemme just say it's a blast trying to fit everything into this tiny fridge, and make sure you buy a lot of bottled water unless you love tap water as well. The absolute worst part is having no A.C. It's so hot and I hate it. The house do have heaters though, but that's obviously useless during spring summer and fall pretty much. They are Manual use though so you constantly have to monitor them. The stoves are gas lit with heating coils also and it's fun because even the smallest crumb and boom it's smoking everywhere so make sure those are constantly clean as well too. They aren't strict on cleaning checks which is actually nice though. I'm tired of housing treating people like children with these cleaning checks so that's pretty nice. Overall though I am not coming back here it's way too expensive for what I am getting here

Honestly, putting a two is being nice. This place is a dump. They will charge you for anything you…read morecan think of. You will pay just as much, if not more than you would if you lived at Mountain Lofts. The only good thing about this place is the private bedrooms. I do not recommend this place. The managers are not accommodating and are rude. You can find a much better place.

I lived here during the fall semester of 2017 for my freshman year, and the place is just okay…read more Pros: I like that these apartments are not in one entire building, and that they're spread out. The ward I lived in (73rd) was incredibly friendly and welcoming. The Gates constantly holds raffles and activity nights (I won a Bluetooth speaker at one of the raffles!). The management is pretty friendly albeit at times useless. Cons: The walk to campus is probably the longest (15 min) compared to other complexes. They decided to split rent into 3 months instead of four, but I ended up paying every month (4), in different amounts. One month it would be $340, the next only $250. It was so confusing to me, and only upset my mom and I because she helps me pay rent. Maintenance is downright useless. The carpet near the front door and by the kitchen was coming up and the staples in the carpet would stick up sometimes, so I never walked barefoot in my apartment unless I was in my room. When we asked maintenance to fix it, they said it wasn't the budget. Really? Yikes. At the end of the semester, it was starting to snow more, and they would never scrape the ice from the sidewalks in front of the apartment. So dangerous. Every other week cleaning checks were fine, but when it came to white glove checks at the end of the semester, I was completely stressed out from finals, and white glove checks only make it worse. They hand you this large packet with chores (which I don't mind doing), but they fine insane amounts if you don't do it correctly. Luckily, I passed, but if I hadn't, I'd be in a serious financial problem. Unfortunately, I will not be living here in the spring due to their disorganization and lack of ability to fix simple things. I hope they get better, so I could consider living here again in the future.

Our experience with The Gates has been the worst university housing situation we've…read moreencountered--and we've had four children attend college, so we've dealt with many housing offices over the years. The management office consistently struggled with accuracy, communication, and basic billing processes. Several significant issues occurred repeatedly: 1) Incorrect and inconsistent billing: They did not follow the terms outlined in my housing contract regarding when charges would appear or how much they would be. After I paid, they would often add an additional rent charge and then attempt to apply a late fee to that new charge. This required constant monitoring of the account to catch their mistakes. 2) Unauthorized bank withdrawals: On two separate occasions, they withdrew money directly from my bank account without any prior notification or my authorization--even though autopay was turned off. 3)Major overcharges: I was overcharged by more than $1,000 on two different occasions within a single year. 4) Delayed refunds: When they acknowledged their mistakes, I was told I would receive a refund within 30 days. It took over three months to actually receive the refund. 5) Double billing during a unit transfer: When I transferred to a different apartment mid-contract, they continued to charge me for both units. My daughter spent time in the office almost every month trying to correct errors on our bill. By the time the contract ended, I was relieved to be done with this complex. It.was stressfull worrying about if they were going to overdraw my bank account with some random charge. My daughter had to make time to go into the office and most of the time the apartment manager wasn't there Based on my experience, I cannot recommend The Gates to anyone seeking well-managed university housing.