Only living here a short while but management seems responsive. On moving day, the apartment was…read moreready and everything seems to work.

I only write this because of the amount of negative reviews that have been posted recently. When I…read morelived here last spring, they were able to accommodate moving apartments due to disgusting roommates, but they they made zero effort renewing current contracts before they started selling contracts to new residents. Guess what my situation was? Figure it out because we did a piss poor job. I was left having to pick up the pieces, and figure out housing situations due to the negligence of management. All I was told is "sorry! We didn't take that into account when renewing contracts," which I find absurd and nothing short of pathetic. Don't waste your time living here, they hire air-headed students who do the bare minimum and disregard the convenience for current tenants over lining the pockets of connextions property management. Save your money and live somewhere else, they often have the fire department evacuating you from your bed at 1am due to contracting idiots a majority of the semester anyways. I wish I was kidding, but it happened twice over my 7 months living there, I guess I dodged a further bullet.

I went in to complain about being charged an outrageous amount for the cleaning service after my…read morewhite glove clean check. I don't know a single person who lives here that hasn't been charged after the semester ended despite spending hours cleaning thoroughly. I mentioned if no one can pass the clean check then there might be something wrong with the system. One manager corrected me and informed me that of her 5+ years of working here she actually knew a student who had always passed the white glove and had never been charged anything extra. One student out of thousands and thousands is nothing to brag about. To say the least! I requested a partial refund of the amount they billed me. Management refused. Everyone on yelp has something to say about the difficult attitude of one or more managers. For the most part they have been very friendly and great. I recently observed a surprisingly rude and unprofessional gesture that had me lose confidence in Nauvoo apartments. Unfortunately there are lots of reasons why I am inclined to stay. I choose to live at Nauvoo because the wards are great and it's easy to make friends. If you value that sort of thing then I recommend these apartments. I want to give 5 stars to this place but where I say there is room for improvement they say "why?" Message me If you would like more details.

My boyfriend lived in the Nauvoo housing in 2026. I was not impressed with how long it took for…read moreNauvoo Housing to respond to his maintenance order. There were open wires exposed and hanging over one of the doorframe inside the apartment (FAT safety hazard!) The issue was then addressed 2 weeks later. Secondly, for how highly priced Nauvoo Hpusing is above average BYU I approved housing, it seemed rather trashy, walking up the walkway by doors outside the apartment you would have the lids of totes just laying out there for weeks, candy wrappers and all the nick nacks you could think of just laying out carelessly on the dusty steps of Nauvoo. On some of the stairwell walls (at least on the men's side) there was some artistic graffiti I am sure BYU I wouldnt have wanted painted on their stony walls. In short, it felt slightly neglected and borderline rundown at least on the outside. With the features of an implanted HOA (aka, how much more expensive it is compared to other housing) it would have been an innate expectation and obligations maintnence orders are reviewed promptly and responded to immediatly, and their would be more pressing down on maintaining the cleanliness and beauty of a university residential building.

Northpoint Management is honestly a joke. It feels like they'll take any chance they get to charge…read moreresidents more money. Case in point: they charged us a ridiculous amount for a "deep cleaning" over semester break. Then we came back to the exact same apartment, and the carpets and couch still looked dirty. So what exactly did we pay for? Then there are the study rooms, an amenity that residents literally pay for. Somehow, management's kids are in there like it's daycare. Last time I checked, I was paying for a place to study, not to compete with someone's playtime. And don't even get me started on the clean checks. They seem to love failing people over the smallest things. Then when you send them a picture proving you actually cleaned it, suddenly it's, "Oh yeah, it is clean." So... did anyone even look before failing it? It sure doesn't seem like it. Living here has felt like one fee after another, with management always ready to charge residents but not always delivering on what those charges are supposed to cover. If you're thinking about signing a lease here, document everything with pictures, because you might end up needing the proof.

The amenities are great. So is the location. But that's about it. Management is so hard to work…read morewith and will charge you for absolutely EVERYTHING. They don't care to understand a situation, like for example when I told them in January that I needed to cancel my spring lease (starts in April) they charged me a $100 fee to cancel. I even explained I was leaving on a mission for the church, but they didn't seem to care. They make clean checks unrealistically difficult to pass. The apartments are old, our room even flooded 3 times in a single month, and every time they'd say they couldn't do much about it. It's a money pit, the proximity to the campus isn't worth it. I've spent more on fees and clean checks than on a parking pass (which is already ridiculously expensive). Save your money and your sanity and live somewhere else.

UV Review I have to…read morepreface this review with two important facts: 1. Any positive reviews after October 2024 were likely incentivized. UV ran a promotion where tenants who left good reviews could spin a wheel to win prizes like cookies, discounted rent, or free parking. 2. This complex was originally called "The Ivy" but had to rebrand to "UV" due to overwhelmingly poor reviews--yet nothing has changed about the issues that earned them that reputation. I've lived here for two years, and after the initial excitement wore off, I've regretted it every day. If you tour the complex, they'll show you Building 2, with fresh paint, new carpet, and updated appliances. Ask to see Buildings 1 and 3 instead--you'll find ripped-up carpet, poorly maintained gyms, and unsealed walls (a result of one of the fires that happened while I lived here). In my time here, there have been two fires and three floods, all due to lack of maintenance--not tenant negligence. After the second fire in November 2024, which was dangerously close to my unit, management's response made their priorities clear: they only visited us to remind us that they weren't responsible for any damage to our belongings--this despite the insurance fees we pay at the beginning of each semester. No concern for our safety. Just money. Security and management are equally negligent. One of my roommates dry-fired a gun at us as we walked past his room. Another regularly smoked tobacco and marijuana inside our apartment. Even after multiple complaints, management did nothing until we escalated the issue to the University Housing Office. Parking is a nightmare. There aren't enough spaces for all the residents, so finding a spot is always a competition. Even if you have a parking pass, you're still at risk of getting booted by RC Booting, a predatory company that UV allows to operate here. I've personally been booted despite having a valid parking permit, and I'm not alone--this company is notorious for its shady practices. Do your research on RC Booting before signing a lease here. If you're considering UV because of the shuttle service, don't. More often than not, we received texts saying a shuttle was broken, forcing us to walk to class anyway. There are cheaper, better-maintained, and more convenient apartments all around campus. Don't make the mistake I did--do your research before signing a lease here.

I dont know how I can convince people to not live here, BUT DO. NOT. LIVE. HERE!!!!!! The…read moreapartments are freaking cheaply made, they cram six people to a room and charge you out of the nose for absolutely everything. They are charging $9,000 total per apartment each semester. And if you have a lease, they can decide to move someone else into your spot without letting you know, and still charge you rent for THAT room. They're an absolute scam, they could not care less about their residents, they're completely unhelpful, and you're paying LA prices for half of a bedroom in an apartment that they made as cheaply as possible. DONT LIVE HERE!!!!!!!

I love the private rooms and great service from the managers. Worth every penny. Great laundry…read moreservices. The only downside is slightly further from campus and the workout room is small. But it's pretty nice.

The layout, position to campus, and the accessibility is was attracted me to Shelbourne Apartments…read more With that said, I was pretty pleased. But let me explain why I rated it one star. We had a serious mold issue, and maintenance neglected to take care of it. My roommates were sick because of it, on and off for two semesters while it went on. Found mushrooms growing in the carpet. Long story short, we were treated horribly on the situation and the owners/managers were EXTREMELY unprofessional on solving the matter. If crap hits the fan here, have fun. I got screwed over so hard, and they denied all requests for reasonable reimbursement. Moved apartments 4 times throughout the semester. Live at Brookside Village instead. I wouldn't wish it on anyone. Very poor treatment! Got to a point where legal matters had to get involved. I got relocated to another apartment at Shelbourne, and that one had mold all over the bathroom as well. Live somewhere else. TERRIBLE! And we were nothing but reasonable and nice to the managers and owners. Save yourself the trouble. And by the way........... Electrical problems and major flooding occurred between the two laundry rooms. The amenities was completely shut down for most of the semester. Such a waste of money.

I have lived at Arbor Cove for four semesters. The prices are great, the people are friendly, and…read morethe grounds are aesthetically pleasing. There have been a few different managers during my stay, and they have all been excellent, helpful, and friendly. Maintenance requests are always taken care of quickly and effectively. Arbor Cover is located in a position convenient for school, groceries, and any other activities. Each apartment is set up a little different and there is only one floor (both positives in my opinion) and we have access to excellent recreational facilities.

I have lived at this apartment for 2 semesters and I enjoy being here. The area is beautiful and…read morethe manager is nice and polite. Whenever something needs fixing around the apartment, we just call the mechanic and he gets it fixed as soon as possible. When you get bored, there is a pool table in the lounge to play on. The apartment has a great location, being close to stores as well as to the college. It has great tenants who are always nice and fun to be around. I plan on living here for a long time.

One of the most expensive byui approved apartments in rexburg. Also the rooms are all different…read moresizes in the town homes so you could get a big, medium or small room. Only stayed here because I got a contract on face book fo

This place is way too expensive for the quality that it is. Besides the $1700-$1800 per semester…read moreyou have to pay $100 for a tandem parking spot (where someone parks in front or behind you and blocks you in) or $150 for a regular spot but those aren't even guarantied. You have to be put on a waiting list. The rooms are pretty nice, but the WIFI is absolutely terrible. If you play games on computer or do any sort of online schooling this place is not for you. I've not been able to do homework in the middle of the day (when I'm free to it) and when I asked management about it they simply said 'the WiFi is fine in our office so we can't do anything about it'. Which- great. I'm glad your WiFi is great because I can't do anything. If you want good WiFi YOU have to buy another device I guess or do your homework on campus which would work if my computer was a laptop and not a PC. Overall management sucks and doesn't really listen to you, it's over priced, and the quality of life here is less then optimal. I would recommend living anywhere else.

Understanding the negative reviews of Brookside left by students who resided here prior, I have had…read morea great experience living at Brookside. The building itself is in good shape, albeit with minor damages caused by prior tenants. The repairs to these issues have been forthcoming and prompt. I'm a first-time renter and I definitely can say that this has been a good experience. Among our issues was a clogged shower drain and Jacob came and helped us get it out within a day of us making the ticket.

Do not rent here…read more One of the worst apartments you can rent. They cost a lot and they ask a lot. We have all kinds of issues from disrepair to never getting things fixed. The clean checks are one time they will not recheck and will not let you fix anything so you get charged hundreds of dollars for their incompetence. I have lived here for over two years and the only thing that is good here is the single rooms and the receptionist that is leaving. Don't rent here it is a terrible experience for the price. They never seem to have time for anything probably because they cannot manage the property well at all. Don't forget that they do not care about anything and will change you and arm and a limb if there is a single hair in the sink. I cannot stress this enough it will only get worse do not rent here.

The manager is nice and service requests are fast but I'm genuinely so shocked I had to pay just…read moreover $2,000 for an apartment that has NO A.C. AT ALL. The shower heads are legit shorter than the height you probably are, so have fun ducking every time you wanna shower. The rooms are a lot smaller than I originally thought I barely have any room for my stuff and the only way I can get any sort of airflow is by blasting two mini fans I bought and opening the windows, but I'm so screwed because it's already halfway through the spring semester and it's so dang hot at night already. The rooms are either 4 people or 6 people if I recall and I have the 4 room housing and there is only one fridge and lemme just say it's a blast trying to fit everything into this tiny fridge, and make sure you buy a lot of bottled water unless you love tap water as well. The absolute worst part is having no A.C. It's so hot and I hate it. The house do have heaters though, but that's obviously useless during spring summer and fall pretty much. They are Manual use though so you constantly have to monitor them. The stoves are gas lit with heating coils also and it's fun because even the smallest crumb and boom it's smoking everywhere so make sure those are constantly clean as well too. They aren't strict on cleaning checks which is actually nice though. I'm tired of housing treating people like children with these cleaning checks so that's pretty nice. Overall though I am not coming back here it's way too expensive for what I am getting here

Honestly, putting a two is being nice. This place is a dump. They will charge you for anything you…read morecan think of. You will pay just as much, if not more than you would if you lived at Mountain Lofts. The only good thing about this place is the private bedrooms. I do not recommend this place. The managers are not accommodating and are rude. You can find a much better place.

I lived here during the fall semester of 2017 for my freshman year, and the place is just okay…read more Pros: I like that these apartments are not in one entire building, and that they're spread out. The ward I lived in (73rd) was incredibly friendly and welcoming. The Gates constantly holds raffles and activity nights (I won a Bluetooth speaker at one of the raffles!). The management is pretty friendly albeit at times useless. Cons: The walk to campus is probably the longest (15 min) compared to other complexes. They decided to split rent into 3 months instead of four, but I ended up paying every month (4), in different amounts. One month it would be $340, the next only $250. It was so confusing to me, and only upset my mom and I because she helps me pay rent. Maintenance is downright useless. The carpet near the front door and by the kitchen was coming up and the staples in the carpet would stick up sometimes, so I never walked barefoot in my apartment unless I was in my room. When we asked maintenance to fix it, they said it wasn't the budget. Really? Yikes. At the end of the semester, it was starting to snow more, and they would never scrape the ice from the sidewalks in front of the apartment. So dangerous. Every other week cleaning checks were fine, but when it came to white glove checks at the end of the semester, I was completely stressed out from finals, and white glove checks only make it worse. They hand you this large packet with chores (which I don't mind doing), but they fine insane amounts if you don't do it correctly. Luckily, I passed, but if I hadn't, I'd be in a serious financial problem. Unfortunately, I will not be living here in the spring due to their disorganization and lack of ability to fix simple things. I hope they get better, so I could consider living here again in the future.

Our experience with The Gates has been the worst university housing situation we've…read moreencountered--and we've had four children attend college, so we've dealt with many housing offices over the years. The management office consistently struggled with accuracy, communication, and basic billing processes. Several significant issues occurred repeatedly: 1) Incorrect and inconsistent billing: They did not follow the terms outlined in my housing contract regarding when charges would appear or how much they would be. After I paid, they would often add an additional rent charge and then attempt to apply a late fee to that new charge. This required constant monitoring of the account to catch their mistakes. 2) Unauthorized bank withdrawals: On two separate occasions, they withdrew money directly from my bank account without any prior notification or my authorization--even though autopay was turned off. 3)Major overcharges: I was overcharged by more than $1,000 on two different occasions within a single year. 4) Delayed refunds: When they acknowledged their mistakes, I was told I would receive a refund within 30 days. It took over three months to actually receive the refund. 5) Double billing during a unit transfer: When I transferred to a different apartment mid-contract, they continued to charge me for both units. My daughter spent time in the office almost every month trying to correct errors on our bill. By the time the contract ended, I was relieved to be done with this complex. It.was stressfull worrying about if they were going to overdraw my bank account with some random charge. My daughter had to make time to go into the office and most of the time the apartment manager wasn't there Based on my experience, I cannot recommend The Gates to anyone seeking well-managed university housing.