After reading the positive reviews for Terri with this Mortage Co...I figured…read moremaybe I was being too cautious...I am the owner of the home and why on heavens earth the buyers picked this company when the home is in Rockport Tx.still amazes me.This was the worst experience ever,,,a total nightmare..they kept changing closing date because they do not follow procedure. We finally closed after 3 and 1/2 months. She(Terri) would not even answer phone with any kind of update. I would never, ever, recommend this mortgage co....They are good looking girls and probably do well as hostesses in a nice club....but as lenders, they miss this by a really LONG SHOT!!!!

Kathleen Wallace with Tyler Home Mortgage is efficient and knows how to come up with brilliant…read morealternatives if you come up against some problems during the processing of your loan. We did a refi and our appraisal came in way less than what we had thought it would. Kathleen was able to walk us through having our appraisal reconsidered and it all came back in our favor. Thanks to Kathleen we have a lower interest rate and a better loan for our needs. I highly recommend Tyler Home Mortgage.

An amazing realtor who places relationships first and truly knows the market and get it sold!read more

I would highly recommend Lorri Loggins Cornerstone Brokerage to any of my friends, family, or…read morecolleagues looking to purchase or sell a house. The level of customer service exceeded my expectations. Lorri and her team walk you through every step during this process and are very knowledgeable and current with the Real Estate market. I was also very pleased to find that Lorri made herself available to me day and night to help answer any of my questions.

This guy does what he says and has the lowest rates in the area. Use him and you won't be sorry!!read more

AC and Craig are amazing, I'd be lost without them! The go above and beyond to make sure you get…read moretaken care of plus more!!

We were quoted a 3.75 rate and then ended up w 4.25 after buying a point (@ $1,800). We ended up…read moreusing another lender, Southside. In response her explanation below, she was well aware that I was moving jobs since I was moving to Tyler from another city. The rate changed because they weren't taking care of business. When we moved to Southside, our deal was much better and there was so much less hassle.

Jeanna Hill and her team are wonderful to work with!! They are friendly, knowledgeable, and willing…read moreto explore all options to make sure you are taken care of! I highly recommend this team.

Have used them several times for refi's and would recommend to anyone looking for a mortgage. Very…read moreprofessional and a very quick and easy process.

First time home buyer... I definitely WOULD NOT RECOMMEND trying to go through this group of folks…read more Bad communication, majorly dragging their feet on getting things going. I submitted everything they asked for twice and in the end they just left me hanging without a yes/no or these are the problems that need to be addressed. If your credit is not perfect and you don't want to follow up constantly, trying to light a fire to get things done, I would go elsewhere! They need a lesson in customer service and punctuality! I was trying to work with Kelvin(owner) and Christa, certainly will not be trying that again! Total waste of my time and now I have "hard pulls" on my credit that affect my FICO scores and have nothing to show for it. USELESS!

Bank of America has lost touch with their clients, But staff at this location were kind and very…read morehelpful. The facility is a good location and appears to have quite some traffic. Hopefully Bank of America will learn from their employees what customer service really is. Thank you staff at this location.

Get some help!!! Open your drive through back up, and have where we can take to count change to…read moredeposit! You're not a people friendly bank anymore!!!

Have you ever heard of a bank that wouldn't take your deposits? Limits on deposits? Well buckle up…read morekiddos and let me introduce... ETPCU. Voted "Bank of the Future"... in 1923. Fast forward 100 years later, from February 2023 to July 2023 I had "NOTHING BUT PROBLEMS" making Mobile Deposits of my paychecks. I was "crystal clear" when I opened that account that I MUST deposit my checks with a mobile app... I work out of town, checks are written on payday and I cannot be running up and back during business hours to make deposits and withdrawals. Direct deposits would take a couple days longer. "No problem. No problem at all Mr A.", they told me when I opened the account. It was easy to believe at the time, after all they did had an awesome mobile app. (Remember I said that.) Well, as it turned out, I had NOTHING BUT PROBLEMS that required me to take off work and drive all the way up to Tyler to fix. Repeated lip service and not following through with the promises of raising my Mobile Deposit LIMIT (LITERALLY BY A COUPLE OF BUCKS) and a discovered, previously unmentioned "MONTHLY DEPOSIT LIMIT" on a month with three paychecks in it was about all I could take, I'm a very patient person. Well one final failure after that and instead of again driving to Tyler, I drove the other direction. Went down to Rusk and opened a new account with "Cherokee County Federal Credit Union"... Where I have had ZERO PROBLEMS making deposits... Zip, Zero, Zilch, Nada. They have mobile deposit limits too but they're way more generous (or far less paranoid schizophrenic) and it was explained to me that my checks are written on a local East Texas Bank from my employers "well established" bank account. My employer also has a flawless credit rating. There never ever should have been a problem at ETPCU. No, CCFCU treats me like ETPCU "should have" and very well "could have"... all along. Remember when I said (see above) they have a great mobile app? It is awesome. However it's the credit union that proved entirely dysfunctional to me... Sure it could be said that I'm just not the right sort of customer to bank there. They're good for walking into the lobby during typical business hours as if it were the early 1900's. But for a working fella like me who works out of town... Forget it. This bank has proven to me to be a dump of the highest order. I regret listening to ALL the empty promises and unresolved PROBLEMS. Glad it's over.

If I could give zero stars for the Tyler branch I would. I was recently between jobs and had…read morewithdrawn my 401k from the previous. The check was less than 3k. When I entered I was rushingly greater. Upon asking to cash my check the teller , Hannah Nelson, went directly to her manager , Catherine Eaton, instead of opening my account and attempting to cash like previous tellers have done. I was then told there would be a 6 day business hold for out of state check of that amount. I expected the hold but I was denied any amount of the check. Other branches have atleast let me have portion of the money to get by. I explained this to the teller and she said that is the protocol she had to follow. They had also just cashed a check of this amount under a month ago so I was a little confused. I was told my funds don't match and what if I over draft. I replied that's the point of my trying to cash it or get partial, it takes money to stay out of the red and that's hard to do when you're waiting to start a new job. To add insult to injury there was a man there with a similar hold circumstances, he was white like the manager, and they allowed him some money. I felt racially profiled since I walked In that bank and I have been a member for over 15years. I will never return to that biased branch and makes me wonder about the integrity and values of ETPCU as a whole.