I went in for a tour and The Assistant Manager Yesenia was very rude she didn't even seem to care…read moreif I was interested in living there or not. She seems very annoyed that I wanted to see another layout of an apartment. I do not recommend these apartments! TERRIBLE STAFF!!!!

Cumberland Place is a gorgeous and well maintained community. The floor plans are very spacious and…read morethey rent for a great price!

Loved living in Summerwood so far. The maintenance crew have been incredibly helpful!!read more

My son stayed at these apartments for 11 months while in college. We ultimately choose them because…read morethey always answered the phones when we called and were extremely helpful! The apartment was nice and clean when we moved him in. Any maintenance request were answered and resolved quickly, only had a few small request. The office staff is great!!

It's disgusting how much money they charge for rent. Late fees are 50 the first day, 15 every day…read moreafter until it hits 200, then they evict you. They are swindling residents because the apartment aren't anything special! They just paint over dirty tubs and doors. There are bedbugs and roaches and so many leaks. The apt manager is rude. They don't seem to have good communication in the office. They will say you're breaking your lease even tho they didn't write you a new lease, but definitely made should to collect a $500 transfer fee. Disgusting. After you move they will refuse your mail even tho you told them you'd be by to get it. Unprofessional.

Love this place! The staff is always helpful, friendly, and professional. Everything is newly…read moreremodeled and they have a beautiful pool. Very reasonably priced and right in town. Less than two miles from both colleges. Friendly and quiet neighbors. I will definitely be renewing!

I move in this weekend and so far throughout this entire process I have found the staff to be…read moreextremely friendly and helpful. I know one tenant and they are so pleased they are extending their lease. I met another tenant who was friendly and welcoming. I look forward to the quiet neighborhood and friendly family setting.

Terrible management with this company. Trying to get things fixed took several calls each time…read moreand even visits to their office for my neighbor. Our units were modified illegally with substandard wiring and plumbing that was not inspected by city inspector. behind the building the leaves, garbage, and old carpet were left there creating a roach problem and they were coming into two of the units. The fire alarms was disabled by management. There is only on poor light on parking making it unsafe at night. The office staff and manager are disorganized and the woman in the front office is unhelpful. In our opinion this company should be avoided at all costs.

Nice quiet community, the staff is quick to finish work orders and let you know if there are any…read moredelays. There's a beautiful pool and a picnic area facing the woods. All apartments face the back of the property and you hardly feel like you're in the middle of town.

Recently started my apartment search, I had my heart set on another property, but decided to look…read morefor something more affordable. I had looked at this property a while back right after the new owners bought it, and they started renovations, but wasn't as sold on it as I am now. I haven't moved in yet, however Jackie, the property manager is amazing. She was having a hectic day when I came in and I completely understand, her personality is amazing. She treats you like a friend stopping in for a chat, and makes you feel welcome. I love the aspect that everything is through her and one other lady on the weekends. Rent is paid through money order, no online payments and extra charges. Which is one factor that really drew me to this property. As far as the property appearance, from the road it doesnt look like anything fancy, however I hope they have plans for that as far as renovations, it isnt a deal breaker though because once you walk round the complex you appreciate the woods, resort style pool, tennis courts, picnic area with BBQs and onsite laundry facilities(dog park in the near future!). I really think I will enjoy living here. Update will most definitely happen once I move!

Not sure why all of the haters, but (knock on wood) during my time at The Madison, I've found the…read morestaff to be helpful and for the apartment itself to be good overall. The rent is a bit pricey for Tyler, but they give discounts off rent for certain employers. I like the staff here and think it's a good apartment complex overall!

Extremely Disappointing and Uncomfortable Experience…read more I had an extremely disappointing experience with this apartment community. My friend and I were treated in a way that felt discriminatory and racially motivated, and the situation escalated to the point where the police were called and we were accused of criminal trespassing. What was especially upsetting was how quickly the situation escalated and how we were treated compared to how we would expect any potential residents or visitors to be treated. We were made to feel unwelcome and as though we were automatically viewed as suspicious because of our appearance. Rather than communicating with us respectfully and attempting to resolve the situation, management involved law enforcement and treated us as though we were criminals. Being approached by police over an accusation of criminal trespassing was extremely upsetting and embarrassing, especially when we did not feel that we had been given a fair opportunity to understand or address the situation beforehand. The entire experience left me feeling uncomfortable and unwelcome at this property. I would strongly encourage anyone considering living here to be aware of how management handles situations involving potential residents and visitors. Everyone deserves to be treated with the same level of respect and professionalism regardless of their race or appearance. Unfortunately, that was not my experience here. I hope management takes this situation seriously and examines how these situations are handled in the future so that other people do not experience the same treatment.

Great staff, location and scenery. They deserve 5 stars. They keep it clean and the upkeep is above…read moreand beyond what you would expect. I have always received excellent customer service. No complaints in 3 years. Maintenance is quick to respond to calls.

I have been living here for 7 years now and I have met many other people that live here that have…read morelived here for 20 years. I was Googling businesses and came across this review for The Hudson from a few years ago. Since this is a really nice place to live I thought I would let you know my thoughts on living here. My opinion on the other review: Yes, there have been some boiler issues in the past but the manager had plumbers out every day until they fixed it. I remember seeing multiple plumbing companies working on the boiler. The manager doesn't stop until she makes the situation right. We even received updates from the manager daily on the status of the water issue. It was only the hot water that was out for a few days but there was still water and the water was luke warm so it wasn't too cold to shower. People stay here because this place has a home/neighborhood feeling with all of the trees, views, and nice people. The manager, Sherry, is the best manager that this place has had since I moved in. The entire staff is caring and professional. This place isn't perfect with not ever having an issue, but what place is? Overall, the staff takes care of you and if you have any type of problem, both the office staff and the maintenance staff are on top of their game fixing it. In my opinion, you can't beat that! Customer service that we get should be #1, not that this place might have an issue here and there. That's any place you go...My overall opinion, I love it here!

The lady in the front was very knowledgeable and kind, I just didn't like that if you have a felon…read morefrom 20 years ago that you cannot live there. I understand but why hold something from that long over someone head. Maybe I don't understand but I'm curious to know. People make mistakes it's the ones who keep making them that's the problem. But God bless them and whatever they are trying to achieve.

My son used to live at Brookhollow Apts for about 5 years. He moved to Dallas almost 5 yrs ago…read more Recently while shopping online, I accidentally had two packages shipped to him at this old address. The property manager Matthew is an exceptional person! He personally took care of having the boxes returned to the store and alleviated a huge headache for me as the store was not as cooperative in allowing me to change the address nor cancel the order. He cares so deeply about people and the property and is the most conscientious and helpful person. This is customer service that goes above and beyond!!!! My son loved living at this complex during his time in Tyler, because the complex was well taken care of, management was supportive and prompt in taking care of problems and the location is centrally located.