Not sure why all of the haters, but (knock on wood) during my time at The Madison, I've found the…read morestaff to be helpful and for the apartment itself to be good overall. The rent is a bit pricey for Tyler, but they give discounts off rent for certain employers. I like the staff here and think it's a good apartment complex overall!

Extremely Disappointing and Uncomfortable Experience…read more I had an extremely disappointing experience with this apartment community. My friend and I were treated in a way that felt discriminatory and racially motivated, and the situation escalated to the point where the police were called and we were accused of criminal trespassing. What was especially upsetting was how quickly the situation escalated and how we were treated compared to how we would expect any potential residents or visitors to be treated. We were made to feel unwelcome and as though we were automatically viewed as suspicious because of our appearance. Rather than communicating with us respectfully and attempting to resolve the situation, management involved law enforcement and treated us as though we were criminals. Being approached by police over an accusation of criminal trespassing was extremely upsetting and embarrassing, especially when we did not feel that we had been given a fair opportunity to understand or address the situation beforehand. The entire experience left me feeling uncomfortable and unwelcome at this property. I would strongly encourage anyone considering living here to be aware of how management handles situations involving potential residents and visitors. Everyone deserves to be treated with the same level of respect and professionalism regardless of their race or appearance. Unfortunately, that was not my experience here. I hope management takes this situation seriously and examines how these situations are handled in the future so that other people do not experience the same treatment.

Loved living in Summerwood so far. The maintenance crew have been incredibly helpful!!read more

My son stayed at these apartments for 11 months while in college. We ultimately choose them because…read morethey always answered the phones when we called and were extremely helpful! The apartment was nice and clean when we moved him in. Any maintenance request were answered and resolved quickly, only had a few small request. The office staff is great!!

It's disgusting how much money they charge for rent. Late fees are 50 the first day, 15 every day…read moreafter until it hits 200, then they evict you. They are swindling residents because the apartment aren't anything special! They just paint over dirty tubs and doors. There are bedbugs and roaches and so many leaks. The apt manager is rude. They don't seem to have good communication in the office. They will say you're breaking your lease even tho they didn't write you a new lease, but definitely made should to collect a $500 transfer fee. Disgusting. After you move they will refuse your mail even tho you told them you'd be by to get it. Unprofessional.

Love this place! The staff is always helpful, friendly, and professional. Everything is newly…read moreremodeled and they have a beautiful pool. Very reasonably priced and right in town. Less than two miles from both colleges. Friendly and quiet neighbors. I will definitely be renewing!

Really love Double D Rentals!! I didn't have any past renter history or credit but they helped me…read moreget my first apartment and were very nice during the whole process!! Very helpful and speedy with my application. Love where I live now and anytime I go to pay my rent I like to sit and yap, very friendly and actually love to visit the office!!

An incredible rental agency. The management and maintenance team are awesome!They make sure…read moreeverything is in top top shape and are definitely everything you would expect in a rental company.

Awful, the owner Laura Taff refuses to do a walk through at the end (make sure you insist against…read moreher wishes) then claims the bond. It' all smiles and southern nonsense until the money is wanted. When it doesnt suit her she wont write back. Concerns about bed bugs at one point, but apparently didn't happen. Complaints went to Better Business Bureau and I heard others are contemplating it.

I was offered a position in Tyler in May. I had originally planned to rent a small home in the…read morearea, but my plans fell through at the last minute. With only a few days before I was to start my job, I was eager to find a nice, safe, place to stay. When I drove into Haverhill Place I knew it was the place for me. It is a beautiful property, with wonderful amenities provided for the residents. Large, open floor plans, with a peaceful and serene atmosphere. It is also very quiet, no loud parties or noisy neighbors... it is perfect! Laura and Callie are the best. Always available to help if you need anything. Security on premises is fantastic and just a phone call away. If you're looking for quiet, safe, peaceful and serene apartment living... Haverhill Place is the place for you!

The lady in the front was very knowledgeable and kind, I just didn't like that if you have a felon…read morefrom 20 years ago that you cannot live there. I understand but why hold something from that long over someone head. Maybe I don't understand but I'm curious to know. People make mistakes it's the ones who keep making them that's the problem. But God bless them and whatever they are trying to achieve.

My son used to live at Brookhollow Apts for about 5 years. He moved to Dallas almost 5 yrs ago…read more Recently while shopping online, I accidentally had two packages shipped to him at this old address. The property manager Matthew is an exceptional person! He personally took care of having the boxes returned to the store and alleviated a huge headache for me as the store was not as cooperative in allowing me to change the address nor cancel the order. He cares so deeply about people and the property and is the most conscientious and helpful person. This is customer service that goes above and beyond!!!! My son loved living at this complex during his time in Tyler, because the complex was well taken care of, management was supportive and prompt in taking care of problems and the location is centrally located.

great place. reasonable prices. clean apts. manager on site !!!!! works well with occupantread more

We've lived here for over 2 years and we absolutely love it... property is always clean and very…read morenice neighbors

I have lived at Towne Oaks for over a year, and I truly couldn't be happier…read more The management team is outstanding--always friendly, responsive, and genuinely caring. Kudos to Tanja who makes this happen. The property is consistently well-maintained, from the landscaping to the common areas, which makes it a pleasure. It's rare to find a place where everything is so well taken care of and the staff really goes above and beyond. I wouldn't want to live anywhere else. Mary B

Once most well maintained property in Tyler for over 55 age. Current status sad & I do not believe…read morewould pass a housing inspection. Maintenance requests "forgotten" or "is that still not done?" By manager. New owners based in Dallas not interested in anything but collecting rent. Pool floating in slime, even if pool closed should be clean not growing large mosquito infestation. No any ongoing scheduled maintenance, "putting out fires" is all one unorganized guy can do- used to have 2 maintenance men. No air duct/ filter cleaning, front doors all scraped, no painting, if shutter falls off no replacement just take other shutter off. Everyday maintenance done by residents themselves. Never gone to visit when security gate was working, stands open. Many of residents cant do repairs for themselves nor easily move at senior age. I am getting my Mother out of there as soon as lease up! Very sad situation as moving/adjusting to new surroundings difficult on elderly. They do mow regularly to keep up first impressions, lol.