Jerry and team built a really beautiful pool for us in Murphy in early 2017. They brought in…read moretruckloads of huge natural stones to build a grotto and waterfall. There was an initial issue with the heating system, but they came back to dig up the original install and make everything right. We have referred Natural Stone Pools to several friends in the neighborhood and will continue to do so when opportunity arises.

The worst contractor I have ever worked with. Jerry was rarely on site to oversee the construction…read moreof my new pool and when I complained, he said " his guys know what to do". The concrete surround mourned the pool is now cracking - pool is only 9 months new! Jerry is dismissive and condescending and I would STAY AWAY from him / Natural Stone Pools in hindsight!

Pool Boss is my pool maintenance company. Johnny H. is my regular technician. He does a thorough…read morejob and keeps my pool looking nice. If I am home and have a question, he takes the time to answer my questions. He is polite and courteous. Nick has answered my questions and always returns my calls. He is also very polite. He also provides tips and suggestions when winter comes and will winterize the pool too. It is such a comforting feeling to know my pool receives the best service for a reasonable amount of money. This company is the best!

The team at Pool Boss make owning a pool easier. Today, they came and winterized my pool ahead of…read morebad (and cold) weather. Our neighborhood looses power way too often, so not having to worry about the pool becoming an issue is nice. Each week they manage the cleaning and chemicals as well. Great job.

Century Oasis Pool & Spa did a beautiful job hardscaping and landscaping my back, front, and side…read moreyards. They built a travertine patio in the backyard, hardscaped side yards with pavers and rocks, added a mulch bed to my side yard, and rebuilt a retaining wall. The project manager (Amanda) and owner (Giancarlo) were both professional, helpful and available throughout the entire process. They were also able to accommodate additional projects at the last minute, including adding a French drain system to one of the side yards. Everyone involved was committed to making us 100% happy with the end product, whether that meant changing out chipped travertine tiles, recommending different design options, or making several trips to the worksite to plan out project details and ensure everything was 100% up to par. I would definitely recommend!

I'm sharing an update of my personal experience with dealing the owner of Century Oasis Pool & Spa…read moreof McKinney, Texas, Giancarlo. Instead of trying to fix a faulty landscaping job, Giancarlo Medrano, responded with homophobic and profanity laced texts detailing how he would confront me, has a gun and threatened to send "his people" over. He also proceeded to label the house that he worked on (a rental property that I manage) as "cheap" and then goes on to brag about his rental property. He seemed so extremely proud about his financed house. Anyway, I had blocked his phone number after the incident but could see more of his texts through my old Apple ID. In these texts, he went from playing Mister Tough Guy to the victim and claimed that I had been the one who harassed and threatened to kill him and claims to have made police and FBI reports. A complete 180 and a testament to his character. What a quality guy. If you run into any problems with his work, be prepared for a load of excuses and insults. Summary of communications via phone calls and texts: *Half year of receiving the run-around (ie. Too busy, out of town, admin forgot to get back to me, blamed others, etc.) to fix the flowerbeds and add the missing drain holes *After many months passed thinking that Giancarlo was working to schedule in a fix, he started blaming the situation on his cousin. He then suggested that I pay a small amount, to which I found agreeable, for the flowerbeds to be fixed. Now he claims that I wanted a free fix... go figure. *I warned Giancarlo about the consequences for not taking ownership of this situation. Gave plenty of opportunities to fix before posting a review that seemed to upset him. *Giancarlo continues to claim that I own the home despite me explaining over the phone that I wasn't the owner and that I just there to help manage the property. *Giancarlo threaten to sue me. I gave him my lawyer's contact and I have yet to receive any contact attempts. *Giancarlo claims that I would be contacted by the police and FBI. I have yet to receive any contact attempts. In conclusion, I can't say that I would recommend doing business with an egotistical owner who tries to gip you at every corner, changes stories and takes no responsibility. But, don't take my word for it. Dig in the yelp reviews to see hidden reviews from others.

I must say, I've had a number of pool companies either maintaining or updating my pool, and I have…read morenot been satisfied with any of them. But.. that has changed. Windy River Pools is a new company owned by the Kessler's, a married couple. Robert Kessler owned Pacific Builders Group- a Landscaping & Pool - Design/Build Out company in California for 28 years. He takes that knowledge and his General Contractor license in pool building, renovation and maintaining to Texas! Windy River Pools offers a holistic approach in pool maintenance! When I set up an account with them, Robert trouble-shooted my poorly working Polaris, tuned-up my pool equipment, evaluated the pool water chemistry and vacuumed, removed plaster stains and brushed down my pool! Their monthly maintenance fee is $150 a month! * Instead of bringing my Polaris into Leslies Pool Retail 4 times a year, Robert found it was more to do with the pressure in the pool and corrected the issue. * I was so unhappy with my original pool remodeler that had re-surfaced my pool. I now have a 3rd rebar patch that is eating thru, since the re-plaster! It looks like a pool fire! I had started to interview more remodelers to correct the issue at a big price point. No need. Robert took care of the issue on his first visit. * My main concern was coming home and seeing white powder at the bottom of the pool. I thought the filter was spitting out DE. It was from the weekly chemical service I was using for the pool. They would leave clumps of Shock at the bottom of the pool producing excessive chlorine in the pool. This leads to the plaster eroding. * Windy River Pools have now converted my pool to a mineral pool (a little over $300). The pool uses very few chemicals, I did not need any additional equipment and you should see how clear the water is! Plus it is much more healthy to swim in. What an amazing change! * I always know when they have serviced my pool and what had been done to it with the following report below. Windy River Pool Company is in a class all to its own - like no other! And it is so much easier on the pool owner to have one contact to address all concerns.. at such a reasonable cost. To know my pool is consistently being cared for and any issues, like rebar coming thru, is addressed immediately is such a relief! A few years after I moved here from California, I ended up selling my first home because I was yearning the Pacific Ocean. So I had to buy a home with a pool to look out at. Now look at it! Just need to put in a wave machine! Your Pool Is Now Sparkling Clean! Hi Terri, Thanks for choosing us to keep your pool looking great! Continue to work on stains , everything is looking good and running great!! Back wash pin is bent allowing a little DE back into pool, did not have one on truck , but, will install one. No charge , not a big deal! Windy River Pools DATE OF SERVICE April 2, 2020 at 2:00 PM LOCATION Churchill Plano, TX 75075 SERVICED BY Wendy Kessler POOL SERVICE INFO READINGS 10 ppm free chlorine 10 ppm total chlorine 7.6 pH 120 ppm total alkalinity 40 ppm cyanuric acid 250 ppm total hardness 1750 ppm tds 70 PPM borate 10 PSI filter psi CHEMICALS ADDED 1/2 gal pH SERVICES PERFORMED Leaves and debris have been cleared off patio area around pool. Emptied Baskets Of Debris Skimmed Surface With Particulate Bag Equipment Reviewed For Operation 50/50 Plaster Brushed With Blended Stainless Steel Nylon Brush 10 Micron Surfacer Skimmer For Polish Pool Water Surface Muriatic Solution Was Applied To Calcium And Areas With Efflorences Common Area Sanatizer For Bacteria And Virus. Coping, Tile , Skimmer Lids, Valves, Filter , Pump And Controller. Gates Latches Were Also Sprayed

We had Windy River Pools do a pool inspection for a home we were buying. Robert was extremely…read moreinformative, he answered all of our questions, also offered great advice and ideas for remodeling down the line. Would definitely recommend!

James stepped up after personal illness and came out during the rain, repairing a pool temp sensor…read moreat his cost and cleaned the pool heater while doing so. We'll certainly use him again and will inquire for weekly pool servicing.

Without a doubt or hesitation I would recommend Pool Visions!! Corby works his tail off to ensure…read moreyou are happy going well above and beyond to ensure that everything is perfect!! I could not be happier with how our pool turned out! We worried our hard was too small but these guys did exactly what they said they would and it turned out perfect!! If you are looking for a pool company these are your guys!!

Jim and Corby at Pool Visions are awesome! They built my sister's pool a few years back so I knew…read morethe quality of work and excellent support they offered. I was building a modern home so I wanted a modern pool with clean lines and a linear fire pit. Pool Visions did a great job designing and building the exact pool I wanted. They always use high quality materials and equipment in their projects. The support I received during and after the job is top notch. Best of all, their bid came in much lower than the other two companies bidding on my project. I would highly recommend Pool Visions to anyone looking to build a new pool or remodeling an existing one! These guys know how to build pools and make every customer feel like family.

We've been using pirate island pools for over 5 years and hands down they are the best! The care…read morethey show with their customers is A+. We get a weekly summary of what's been done with pictures and any repairs needed are immediately reported. They never upsell you! Carlos (our weekly service technician) is amazing! Always friendly, professional, and knowledgeable.

I have been a customer for many years. All the staff and tecks are extremely helpful and…read moreknowledgeable. My pool teck is Joe Harrington and he is great-- very knowledgeable and always explains any issues if they arise. He treats my pool as if it were his own and together we are keeping this" old" pool running and looking good.

Sandy is amazing! Will tell it to you talk straight, no BS. Honest and reliable. Communication…read morecould sometimes be better but overall an amazing experience. Much better than any other pool builder we spoke with and our experience was better than any friends we've talked to. Hands down he's the best!!!!

Sandy recently built our pool and did our patio extension in Prosper. We were referred to him…read moreafter several big box pool companies failed to follow up during initial communication. We did get 3 quotes and Sandy was comparable. During the construction he was at our project almost daily and kept us informed consistently. Sandy is an individual and is very meticulous on who he uses to build your pool. With that said, he may not be as fast as the larger companies but his quality is impeccable. I would definitely recommend him as a pool builder. We love our beautiful po!