I've been a long time customer of lefties cheesesteak at the original location on 6 mile and metal belt. In my opinion, their cheesesteaks are top-notch. Up until today I have never had a complaint. In fact, I often tell people about how good they are and recommend them. Now I've only had the cheesesteaks, the chickens, cheesesteaks, corn, beef, egg rolls, and corn beef sandwich, which is all top-notch. The employees are the only reason that this review did not get a one star. I've never had any other hamburgers, but the reviews and employees were all positive so curiosity got the best of me and I ordered a cheeseburger yesterday. You'll see from the photos why I didn't eat it. Customer service across all industries are at our all-time low. So I'm not sure why owners and management don't try to make a better effort to ensure repeat business.
I asked for my burger to have grilled onions, I ordered at the store and waited for my order now when I opened up the box as you can tell from the pictures, the cheese wasn't melted and when I lifted the cheese from the burger burnt grilled onions were hidden underneath. The mayo was squeezed out of one side. I was hesitant about a $9 burger but if your business model is not to get me to but another one, then Lefty's surely accomplished that mission with flying colors. I lifted up the tomatoes on the bottom and they were shredded lettuce that obviously comes out of a bag and was not very appetizing at all, but what caught my eye was that there were no condiments actually on the burger except on the side from the pictures. I live in Detroit and I did not know the burger was constructed with so little care. So I didn't eat it. I wanted to show the restaurant exactly what they were handing out and I didn't wanna appear like I was trying to get a refund or read free food. I do business, seminars and business consulting, and although Lefyt's is successful businessman, he lacks the finesse to maintain a smidgette of customer loyalty. I return to the store today and I was only offered to remake the burger. I was watching the NFL playoffs so the store was closed. Now I drove to the store, ordered & paid for my food. Drove back home; food wasn't right and store closed before I made it back. So I drive back to store and was told that the owner doesn't allow refunds. I didn't ask for refund but I did want a little consideration for my inconvenience. I've spoken with manger many times and he's a super nice & friendly person, very knowledgeable & respectful. My problem wasn't with him, it was with the owner. Making a burger over that was ordered & paid for almost 24 hours ago isn't even doing the bare minimum of an apology for my inconvenience. They (staff) can't even give an extra sandwich or drink.
Message to the owner, you can't impose your will on customers when you haven't met quality standards and expect them to be happy with remaking a product that was rightfully theirs to begin with. I know you won't respond to this review because it probably will force you to lie. My question to the owner is 2-part: 1st, from pics, would you eat it and say your expectations were met? 2nd, would you go to a food establishment under these circumstances and say, "They're doing a great job with customer service?"
This review isn't all bad, the burger was actually a good burger, not a great burger but it was very good. You do have a great manager in Jonah because if not for him this would be a 1 star review without the possibility of ever returning. You don't care about your customers inconveniences but I hope you appreciate the great job he's doing.
THE CUSTOMER YOU TREAT POORLY TODAY, MAYBE THE CUSTOMER YOU NEED TOMORROW. STOP TREATING CUSTOMERS LIKE THERE'S NOT SEVERAL RESTAURANTS IN YOUR AREA SELLING BURGERS!!!! read more