Today was the 4th or 5th times my daughter came to see Dr . Chiu.. Dr. Chiu was referred to us by…read moreher cousin when my daughter turned 18 and needed a family doctor. After reading all the other low reviews, I felt in fairness I need to post our experiences with Dr. Chiu and his staffs. Yes, I agreed with some of the other reviews that staffs were not too friendly, but i don't think they were rude.. On the good note..today when we were there those unfriendly staffs were no longer there( perhaps Dr. Chiu read reviews and addressed the problem. So he does care) the new receptionist there today was nice and friendly, and we left there with smiles and relieved on our faces.. But that wasn't the main reason why we left with smiles our faces..
My daughter had to get blood draw for annual exam and for a school requirement. She was nervous for a whole week because she had really awful experiences in the past with getting her blood draw. She has no visible veins at all! The last attempt of blood draw was in Oconnor hospital, which left her with 2 huge bruises and no blood, and not to mention she passed out, luckily I was there and caught her on time before she hit the floor..
We explained to Dr. Chiu her pass horrible experience and her history of passing out.. Dr. Chiu not only drew her blood laying down , but he drew her blood himself and was super gentle! Yes, he had to tried on 2 different spots, but we were expecting that would happen. My daughter told me she didn't feel a bit of pain on his first attempt, and only felt a poked while he was drawing her blood. He was very calm and gentle the whole time .. (I've been with her every and each time she got her blood drew, sadly but most people usually get really frustrated after a few tries and can become really rough) so as a mother, I really appreciated Dr. Chiu gentle and calmness the whole time. Yes, I realized usually it's his medical assistance that draw the blood , but if you're one of those people like my daughter that doesn't have any visible veins, let them know and ask if Dr. Chiu can draw your blood himself .
As for Dr. Chiu demeanor, yes he's not a talkative person like myself, but my daughter reminded me that like herself, he likes to address the problem and treats you and that's what we all come to him for, not to have an cheerful conversation with him. She's absolutely correct because he had alway treated all her medical problems . She too is studying in the medical field and her personality is very similar like his. So if you're looking for a great doctor that will treat your problem , then Dr. Chiu is the doctor to go to, but if you're looking for a doctor who cares about having a great conversation with you instead of treating you then he's not the doctor for you.
As for the imprinted credit card on file, I'm business owner myself and had my handful of problems of customers disputing their card charges after they authorized the charges over the phone . Not to say everyone is like that, but he does run a business , and as a smart business person, he's doing the right thing to protect himself from anyone trying dispute charges after they authorized them . So the imprinted credit card on file is to be use whenever there is an outstanding balance and you authorized them to make the charge to your credit card . They will not charge your credit card without your authorization. We had no problem with his office doing so and had no problem with it. Matter fact , there are many other doctor offices, including my own business as for imprint of credit cards for any future charges. That just save you a trip to their office to sign the actual sale draft, that's all . Yes, maybe the front person should explain why it's being done so all his patients understand , but again if you don't understand why then ask.
Wow, that was a long review, I usually don't write review unless I felt it's needed because We had a different experiences then those reviews I read. I hope our experiences with Dr. Chiu help answer any concerns you have about Dr. Chiu.