such an honst place to go. called with questions, went in and left with answers. honest places are…read morea rarity. would definitely recommend

This is one of the few local trophy engraving shops in Edgewood and Bel Air area. I can definitely…read moresay they are quick and efficient with no issues. Staff was friendly and accommodating and explained everything thoroughly. I will always come here while I'm in the area.

Steve the owner is great and accommodated my request for engraving my cousin's urn within a week,…read moredue to tight time constraints on the cremation. They provide great customer service but you might some difficulty reaching them by phone due to other customers trying to reach them. But be patient, and Steve will take good care of you.

This place is amazing. I have never found a local shop with as much dedication, friendliness and…read morecompetence as this one. I felt welcome and appreciated as a customer by staff who understood our needs, timeline and would do anything possible to make it happen. I also witnessed other customers while I was there asking for difficult jobs and they did not shy away from those or complain. I was pleased with their work and product selections. Don't let them just be the last resort to fix your problems; make them your first choice!!

A & A wins the trophy for RUDE CUSTOMER SERVICE!…read more At A & A Trophy house I dealt with Lori Doyle, who is a sales person/account manager. We sat down and went over prices for different plaques and awards for a banquet. During the entire conversation Lori wasn't very friendly, in fact she was quite short with me in her answers. I'd call her demeanor and tone a bit condescending to be honest. After telling Lori what I wanted, she told me she would type it up and get back with me the next day via email. I read the invoice and for the 7 Acrylic awards I was looking at the bill came up to $761! I called Lori and expressed to her that I thought it was a little pricey, to which she said rather rudely, "Didn't you look at the prices while you were here??" I said "Excuse me?". "The prices were on the trophies, didn't you pay attention to it?" She said. Well obviously not. The trophies have multiple prices on them for different sizes... maybe I missed something but I think she could have had a better approach. I just thought she was being unnecessarily rude, but I've been through this rodeo before, so I just decided I'd just get the trophies and buy the next ones some place else. I told her that those trophies were too expensive and I'd be in the next day to look at some others that would fit the budget I'd been given. She then said "make sure you get in here early because I have to pick my kids up from Day-care." And again, it wasn't what she said as much as her tone and manner in how she said it. Once I heard that I thanked her and hung up. I'm coming from Federal Hill and get off at 4:15... Maybe they could have assigned me to someone who could stay a few minutes after 5 to complete the order? Well that's when I called another company across town named Larry Beck Co. and set up an appointment. The treatment there was like night and day! These guys were very helpful, friendly and courteous... I told them I couldn't get there until 4:45 and they said no problem. They worked with me until 5:25 to get my order right. I got four of the exact same and three Identical plaques for under $450. I called A & A Trophy back to speak to the manager/Owner (Kim) to let her know about my poor experience. I felt Kim was nicer, and she sent me an email saying she will speak to Lori, (it's a small business and they work together everyday, so I doubt much will come of it). I really wish it could have worked out.. and had Lori been LESS RUDE I would have actually paid more for the trophies because this business is so close to my home. I'm on the Budget Committee at my school and we hold annual dances, proms, sports banquets and honors events every year. I usually purchase our trophies online but decided to do it in person because of past errors. We usually budget $2-3k annually and while I'm sure A & A trophy won't miss the money, just not having to drive all over town would have been really convenient for me. However, I expect a certain level of customer service and professionalism when I'm the customer, and unfortunately for A & A, Lori Doyle didn't deliver for this potential customer.

A nice friendly spot to get trophies, plaques and custom awards…read more David was very friendly and helpful. Aside from the price of the plaque, you'll play $.25 per word. You have the option to handwrite what you want on the award or to email the preferred message. Our plaque was available same day at no extra cost but we picked it up the next day. I will remember David when I return!

I ordered five trophies over email to use in my classroom. The owner was very helpful and kind. I…read morethought they were VERY reasonable and they turned out even better than I expected from the pictures, the kids absolutely love them. If I ever need anymore trophies I will definitely be coming back here.

There are a large variety of awards to choose from. I received a template of how it would look via…read moreemail the very next day. I asked for a change and it was made the same day! The turn around time for me is 7 days!

Such an amazing family owned and operated business. I've been using them faithfully for many, many…read moreyears. Their work is top notch in my book. They are always helpful with suggestions to make my life easier and for their products to look amazing. Thank you for being such a wonderful part of our local business family.

I've been using Crown for years. They are always prompt, always high quality. Year in and year out…read morethey keep track of my annual order and take care of it flawlessly. On the rare occasion something needs changing, they take care of it quickly. I won't be going anywhere else.

I have come to Crown for the past two years ordering medals, plaques and trophies for the GHS…read moreChoral Department. The staff is knowledgeable, helpful and courteous. The products are wonderful and they are very time efficient.

My experience with Mark at Allogram was amazing from start to finish! My turnaround time was nearly…read moreimpossible, but Allogram made it happen! I sent an image of what I was looking for and when they didn't have that item in stock Mark sent me lots of options. Personalization proofs were created quickly, payment processed easily, and pickup was a breeze. The quality of the awards was top notch and noticed by the entire company. Highly recommend!

Amazing! They helped make a going away plaque for my boss and it came out great! It was perfect!…read moreThe process was super easy. I did everything online and just swung by after work and picked it up. They even quality checked it with me before I went. The price was fair for what I wanted and they checked in a couple of days later to make sure I still loved the product. 10/10 recommend!

Today I received a plaque from Capital Gifts and Awards and it is the highest quality and delivered…read moreso promptly! I had a plaque from my agency done a few years ago and CG&A's product is far superior, better resolution, effects and most important impact! Like Comment Share

Responses were 4 days between almost every communication, Thus, not even seeing a design for a…read moremonth. For basic artwork I had to gather the images myself (more days wasted on the communication and lack of design research). Even still, they promised to meet production for my party of 100+ but ended up leaving me with no gift at all. Each communication I stressed the date and that I was getting concerned. They took NO responsibility and expressed no empathy for the delayed design services but afforded me the option to receive my items two weeks after my party, which did me no good. I will not recommend them.

It's hard to review this place after the experience I had. I wanted frames engraved, but we didn't…read morelike the frames they had so they said we could go elsewhere, and we could get metal/glass/plastic . . . they engrave all of that. We finally picked out two we wanted and dropped them off with our wording. It was quite expensive, but what to do? We were told to come back the next day after a certain time. The next day, I went in to pick them up and one frame was botched. The lady said that it was their fault, so they could refund my money I had spent on the frame from the other store, or I could swap it for a frame there and they would redo it, free of cost. I chose the second option and was happy with that. For the second frame, it was engraved but was all dented, apparently because the metal was not thick enough. The other two salespeople had not warned us of this, and we were really upset that we were not getting refunded or anything. We eventually were able to talk the person into giving us a bit of a refund and some other assistance, but it took a lot and it wasn't that employee's fault (the person who approved the frames should have warned us). So, we left with nicely engraved frames, but not the ones we really wanted, and with a whole lot of time wasted. I would not come back here because of the drama.