I've sold 2 vehicles here and attempted to purchase a truck. The selling experience Overall was…read moregood as they offered a competitive price for my vehicles which beat other dealer offers. I got a tentative offer prior to coming in on both which 1 sold at that price but the other went down $500 when I got there citing a minor accident on the report which they new about prior to coming in as they ran the carfax report to make the tentative offer. However, we talked them up a bit and they threw in a tank of gas for our current vehicle. The buying experience didn't go as well for 2 reasons 1) very low inventory so not much to pick from 2) the truck I did find had dealer add-ons such as running boards, paint protection and nitro in the tires(?). They wouldn't move on removing these items so that ended the deal for me. My understanding is this dealer try's to work with folks with any income level to get you the vehicle you need. Didn't work out for my but maybe you'll have better luck. 3 stars is the best and worst I can give.

I would give AutoNation Chevrolet West Colonial in Orlando zero stars if I could…read more I purchased a 2016 Jeep Wrangler from this dealership because it was advertised and sold as an AutoNation Certified vehicle with a 90-day/4,000-mile Certified warranty. I also purchased AutoNation's extended warranty because I believed AutoNation stood behind the vehicles it sells. Almost immediately after buying the Jeep, it began having intermittent starting issues. We mentioned concerns about how it drove, but we were assured everything was fine. Then, only about a month after purchase, the Jeep completely lost all electrical power while I was driving, leaving me stranded in the middle of the road at night. It had to be towed. The diagnosis was that the Jeep's primary control module (the vehicle's computer or "brain") had failed. This wasn't a flat tire or normal maintenance item--it was a major electrical failure on a vehicle that had just been sold as "Certified." What disappointed me even more was the response from the selling dealership. When I called AutoNation Chevrolet West Colonial hoping they would stand behind the vehicle they had certified, I was essentially told they weren't going to do anything and wished "good luck." What's the point of paying extra for a Certified vehicle if the dealer refuses to take responsibility when a serious problem appears almost immediately after the sale? I expected AutoNation to stand behind its Certified program. Instead, I was left stranded, bounced between dealerships, dealing with delays, confusion over warranty coverage, and a complete lack of concern from the dealership that sold me the vehicle. I hope AutoNation Corporate steps in and makes this right, because my experience with AutoNation Chevrolet West Colonial has completely destroyed my confidence in both the dealership and the AutoNation Certified program.

car broke down.He came right away.Very respectful and professional..will use again..read more

I highly recommend First Class Towing Service. They are extremely prompt, professional, and very…read morereasonable. I don't normally write reviews, but I felt that it was important because for a service that is so dire, I have now found a company that I can rely on and depend on.

Bought a climate control module and had it shipped to me. Part was defective. Getting a refund was…read morea hassle and took multiple days of calling. When I finally did get a refund, it was short the shipping. The shipping cost should not be assessed to the customer when a defective part is sent out. Staff was helpful and friendly (reason for 2 stars instead of one) up until I wanted a full refund for a defective part. Then suddenly, and I quote "If $17 is a big deal to you, then you have a problem." Okay, if $17 isn't a big deal, then refund it to me??? I would not buy anything that is expensive to ship or return. That's for sure.

From the owner: used part salesread more

We recently sold our Lincoln Navigator to Carvana, and the entire experience was fantastic from…read morestart to finish. I got the highest quote online compared to other buyers, and their team walked me through every single step of the process beforehand. They offered to pick up the vehicle, but we chose to drop it off at the Orlando location instead. We arrived for our appointment, and in less than 20 minutes, everything was wrapped up and we were out the door! Best of all, we dropped it off on a Saturday and the money was already in our account by Monday. Smooth, hassle-free, and super efficient. We would definitely use Carvana again!

They have good selection of cars on line. Their software is…read moreclunky and not very user friendly. They have the worst customer service I have seen in the auto industry. It is mostly non existent. The Orlando branch staff are not knowledgeable. The 800 number routs you into a text only AI format. You can get to a person after jumping through some hoops. It is all text only though... The delivery fees are hard to get accurately listed. Have the car sent to the local tower for best rates. So far I can't say I would recommend this business. They are too bare bones...

We Always receive fantastic service, and We have also purchased our vehicles from there. It's nice…read moreto be able to trust the Service Advisors like Marty Fisher! Especially when you have specialty items, like our 2500 Promaster Van. This vehicle was not purchased there, but we were treated no differently than our purchased vehicles from there. Our family had a bad experience with Greenway, and actually paid extra milage to tow our family VAN to Orlando ChryslerDodge, Jeep, Ram‼ Estimated prices were determined first, then the schedule... All went perfectly!

I've reviewed this dealership before, and honestly, I'm surprised I keep coming back. The only…read morereason I've continued is because I purchased my vehicle here, and I expect them to stand behind it. But after this latest experience, I'll be taking my business elsewhere. I brought my vehicle in for a window repair and also asked them to evaluate some body/paint damage that I believed should be covered. Instead of a straightforward answer, I was offered a "goodwill" warranty with a deductible of around $5,000. When I questioned the cost, I was asked, "Well, how much can you afford?"--as if this was some kind of negotiation. That was a red flag. They kept my vehicle for four days just to fix the window, which felt excessive. I declined the "goodwill" offer and did my own research, ultimately finding documentation that suggests Jeep was aware of the issue and that it should be covered. Since then, I've been trying to reach someone in leadership at the dealership for over a week. No response ... I'll update this review if I ever hear back from someone who's actually interested in resolving the issue, not just selling me something.

My name is Kia and on Friday, August 28th I went to Greenway West Kia to see what the hype was…read moreabout? Boy was it worth the experience! Tony Hamdan, was hands down the best sales person I've ever worked with. The experience was smooth. I came in with no plan on a Friday, with no clue of what vehicle I could qualify for. Even with doubts, Tony constantly reassured me that I was g to get out of my current vehicle into a BRAND NEW KIA!!! I was approved for a 2026-K4 with beautiful Red Interior! Despite all the challenges we were faced with Tony was persistent, kept an amazing Attitude, and also stopped at nothing to negotiate with management to get me in a BRAND NEWWWW KIAAA!!!

Transparency. Follow up…read more Please look at Yelp for the REAL REVIEWS. These reviews on cars.com are not accurate AT all. BATE AND SWITCH ON POSTED zero hidden fee's ON SUV for sale. Poor communication, fake advertisement. 1. Send in a request for car availability MONDAY 7/13 . Never hit a call back from ATHENA. 2. Called back and asked to speak to best salesman they had and I got GALINA. Posted Price $20,674 all fee's except tax license. GALINA came back with this text **Apologies for delay answer! So internet price is non negotiable. With total amount after all fees and tax we are looking at 25000 otd *** Which is crazy because tax/lic fee's are roughly 10% and price should be close to $22,741.40. GALINA REPLY TO THIS WAS *** There is reconditioning fee of 2,963$ which is full inspection and certification*** MY REPLY complete BS. I also sent her pictures of the advertisement pic online with complete breakdown of pricing and posted on the pic with suv said NO HIDDEN FEE's. LOOK AT PRICE BREAK DOWN BELOW Greenway Kia Sale Price* © $20,674 Market Price $24,685 Dealer Discount* - $5,797 Dealer Fee + $1,199 Admin Fee + $399 PTA Fee + $188 NO RECONDITIONING FEE's. GALINA tells me her desk manager said for her to talk with GM in morning since they were about to close. I asked GALINA 2 times for the desk manager name she avoided the question. Next day Tuesday 7/14 no call back at. I called left message for manager to call me. NO CALL. TODAY Wednesday 7/15. No call back still. I called left message and ask to speak with GM named MAC CUMBUR he's on vacation. Asked GM ANAS LAZARR was told he will call once he's available. All of the sudden I get text from GALINA SAYS *** Hello sir! I spoke with my general manager about mixed pricing and he is willing to match everything as you see online Our website was under remodeling and pricing got mixed up Whole system was a mess to be honest. *** Hmmmm really took 2 days for you to let me know RIGHT. I asked GALINA to have GM ANAS LAZARR call me please. Her reply *** My general manager said a very busy right now! Sales manager name is Christian. Numbers won't change from you calling us** It took me 3 times asking GALINA who the desk manager that gave her the reconditioning BS price was. And it was CHRISTIAN. GM ANAS LAZARR never called. Poor service at its best at this dealership. Called at 1pm Florida time they close at 9pm. Must have been super busy today.

To see DLJ tow truck coming to save the day was a gift from above! Had a tire blow out and DLJ was…read morevery efficient ! Highly recommend

Locked my keys in the trunk of my rental car a few hours before my flight. Danny came out right…read moreaway and was able to get me in the cab of my car. When we determined we weren't going to be able to get in the trunk, Danny ran and got the tools I would need to get into the trunk. We didn't think it worked and he helped me put the car back together. After the rental car never showed up with a spare I used the tools he has purchased again and was able to gain access to the trunk (Danny doesn't know this part) Some how we made our flights on time. I would use him again he saved us in a pinch.