Anytime an auto shop tells me there's no charge after having my car for well over an hour. They're…read moregonna get five stars. Not only did they fix the small problem, but their service is excellent as well. I was hesitant to do business here after it changed hands but other relatives have had very good success also

Brandon and the team at Dave's Garage are unbelievable, going above and beyond when it comes to…read moremaking sure you're well taken care of. They are the best in Traverse City hands down. They gave me a loaner to use while they worked on my car and they were fast and efficient. They don't overcharge and they never talk down to you. My best mechanic experience hands down. Can't recommend them enough!!!

Negative stars! Oh- and the incompetence of SSI keeps coming. Was having new issues so took it to…read moreREAL Subaru specialists -an actual Subaru dealer- only to find out that SSI put in the oil lines backwards! Yet another thing we will have to fix with the engine because they didn't know how to do things properly! Would not have a toy car fixed here, much less a real car.

After paying a ton of money to have my WRX engine rebuilt with high-strength, forged components,…read moreand telling them I was planning to install a 20G turbo and looking for a 375-425HP output. They never even suggested a different block. So, after the prescribed break-in procedure and 4000 miles later I'm tuned to 400hp and everything is running great. Then, while cruising at highway speed, *pow!* - something wrong. I trailered it all the way back up to Traverse City for SSI to diagnose, and they charged me for ELEVEN HOURS of removal/diagnosis labor to send me a picture of a cracked cylinder wall. They could have gotten that info in 1 hour or less! I told them, "I'm done - and cutting my losses." Asked how much do I owe. At first they seemed confused, and were trying to get me to rebuild a different size motor.. I have had enough of them, and I was absolutely shocked that charged me for 11 hours to tell me what they could have found by pulling out the spark plugs and sticking a camera in the hole. (I guess they don't have a borescope. $40-$50 on Amazon these days.) Bad enough that it was THEIR engine build, and they never made any recommendations for a different setup, or maybe that these open-deck blocks are useless for performance applications. "Subie Specialists"?? I guess not! I agree with Lisa. I wouldn't take a toy car here. Seems like they are more interested in funding their vacations than doing what's right for their customers - or even listening to their customers. We've ordered a new closed-deck block from IAG, and will assemble it ourselves.

I called Cliff's this morning with a front tire on my rental car that was losing 10-15 psi of air…read morepressure per day. They saw me right away, spent 40 minutes testing the tire, and determined that the problem was that the tire simply had reached the end of its tread life, rather than needing a leak repair. They charged me nothing for the 40 minutes they spent. I was able to exchange the car at the local rental office after explaining the tread problem. Thanks, Cliff's!

My family has always had a great experience with Cliff's Auto. We hadn't used them in a while as no…read moreneed to. Mid-August we were about use our Toyota truck to tow our camper on a long trip. I suspected my brakes were at their life end. I called them with a tight window to get it done and they were able to schedule me in less than a week. They did a full inspection and found some additional legit issues that had they not caught them, I would have likely been regretting the trip with a breakdown. Ended up getting the serpentine belt done and front joints on 4WD done. Recent reviews concerned me but my experience was great, they got everything done in time, and the long trip was flawless. They waived the inspection fee as well. Can't speak to others experience but mine has always been good here. Been using them since 2019.

I have a 14 year old vehicle that is in exceptional shape that I bought in my former state. With…read moreMichigan's salty roads and my desire to keep this vehicle as long as possible I invested in an undercoat. GTU reassured me that the underside was still great and worth getting undercoated. I'm an inquisitive person and had a few questions about the process and the after appearance. They were so gracious and polite answering them. They never made me feel like an annoying human. Plus, free touchups in 2 and 4 years. They have been open for 10 years, I believe they will be around that many more...I hope to still have my car as long too!

The level of customer service and attention to detail that Chris provides is second to none. I…read morewould highly recommend the service he offers to anyone who needs their vehicles undercoated.

Great place to get your car fixed right. They are thorough, honest and fair. I've had several…read moreissues with my older GMC Acadia and they get the repair right every time. The prices are reasonable and the work is done right. You can't go wrong.

I purchased an older car, 2002 Lexus Sc430, that needed some routine maintenance. Oil change,…read morereplace brakes, etc. they did a great job at a fair price and were easy to communicate with. I will continue to use them.

My daughter's car had some issues coming up from Indiana. They were able to squeeze us in on a…read moreFriday due the urgency of the problem. Their communication along the way was excellent. They did a safety check check for us and found a few other issues. One of them was a major safety concern. I felt they were very honest, upfront and informative along the way. We even got a courtesy call the day after. Highly recommended.

Checked my Ascent for a potential tire/brake/bearing problem, but found it is OK…read more They DID find a CVT leak that the Subaru dealer MISSED totally in my 60K mile checkup just last week! It has been leaking a while. After all that, NO CHARGE! WOW. That is why I drive 2 1/2 hours to bring my car to them. Incredible service!!!!

This place always has a line: a bit tell on how well loved it is locally. My sister recommended it,…read moreas a local. I had a bunch of questions, as an out-of-towner who was having some car trouble; the Front Desk Guy was super helpful. Waited for s/thing like an hour at least - they were short staffed. Very happy with my oil change. ONLY prob: they seem to have disconnected my wiper fluid tube, and I had to pay another mechanic to reattach it. If I'd been A Local, I'd have just taken it back and requested replair, but it took me a few days to realize & by that time I was already getting other work done. In sum: I'd go back; my car did run more smoothly after; DON'T GO DURING LUNCH HOUR or other high-volume moment. Would also not go right before getting on the road, leaving town. 4/5 stars

I've been coming to this business for years and wish they still had a shop in Leelanau County…read more Always good service. Friendly and professional.

Rude and incompetent. Extremely overpriced. 550 in labor to change an easy to reach O2 sensor and a…read morevalve cover gasket. Then there's the mandatory 150 for the computer scan. This place is a complete ripoff. Oh and the check engine light came on right after I left and the misfire issue wasn't corrected. Highway robbery. Avoid these crooks

I had called them and made an appointment to get my front brakes done. The day of the appointment I…read moredropped off the car and went to work. When they called they said both front and rear needed replacement, which I suspected, but I told them I only wanted the front done because I couldn't afford both and the front are more important. I picked up the car after the shop was closed and discovered they had completely disregarded what I had asked them to do and replaced the rear brakes. I called to complain and the manager told me they did what they thought was more important and what I asked for didn't matter. Never again.