These guys are amazing! The entire staff knows how to treat patients, and that is first and…read moreforemost, as real people. They do everything but say "let's be friends," yet you leave your appointment feeling that they might as well have said that, too! You may meet Reena or Ian or Dr. Vaughan himself, but you will get the same feeling from all of them- professional expertise first, with a general feeling of welcome and a listening to what you have to say. I've had two visits, and am very impressed, especially having received less than pleasant experiences elsewhere. I'm sold on these amazing people.

I'll start off by saying I was pretty happy with this practice while my PA was a part of the…read morepractice. She left the practice recently and while I understand that people move on, I was never notified of her decision. No one let me know that I would be assigned to a new member of the team (who hasn't even started at this point). I called to have an appointment regarding something timely and was pushed out for another week and a half because of an issue with the staff. From there, they didn't even suggest the other possibilities for me to be seen sooner. I figured out ON MY OWN that I could be seen at a walk-in clinic. I needed to have some paperwork filled out but the physicians on staff cannot complete this because the person who performed my physical is no longer working there. They did try to work with me and give me an alternative but when that wouldn't work, they wanted to charge me for a second physical for the year. This is baloney, I already had a physical. It is not my fault that they are having staffing issues. I will gladfully take my medical business elsewhere. I kind of suggest you do too.

Dr carpio is very attentive to my concers regarding health and lifestyle issues…read more He listens, doesn't force anything on me just gives me the information and we decide together the best approach. I highly recommend him as a family doctor!

This experience is about Dr. Carpio, how he handled the situation and Sutter Medical as a Medical…read moreGroup. My family had to find a new primary care physician. Haven't done this in 15 years. Dr. Carpio's office said the final step was to come to their office for an intake appointment. Mind you, we had NO MEDICAL NEED TO DO THIS. The three of us went and had our 8 minute "nice to meet you, quick medical background review" appointment and went home. We were billed $800 for these appointments. With a high deductible plan, that comes out of my pocket. $800 for an appointment we didn't need. SHAME ON THEM. A fee was never discussed beforehand and I never assumed there'd be a charge since we DID NOT ASK FOR OR NEED THE APPOINTMENT. Worse yet, Dr. Carpio refused to return the multiple messages i left for him to discuss the matter. I won't even go into the BS "coding" that was done to "correctly" bill the appointments. The coding referenced things that weren't even discussed in the appointment. Dr. Carpio is part of the problem. Charging/coding for things that were never discussed to justify a fee. It's not how a normal business is supposed to run but it's how we've all accepted the medical/insurance industry runs. We've since found another primary care physician and the last thing their intake person told us prior to hanging up the phone was "you do need to come in for an appointment to finalize your onboarding as new patients but LET'S WAIT UNTIL YOU ACTUALLY HAVE A NEED before we do that." I will never go to SUTTER or DR. CARPIO again. Other medical groups and doctors offer the same level of service at a much more affordable price.

Zero stars wasn't an option. My family has been patients here for over 30 years. Got new ins and…read morehave never been harassed or treated worse! The billing department has no problem telling me or my daughter what crap it is dealing with our ins. They call us prior to every appt telling us it's going to cost $377. to be seen. And that it needs to be paid prior to the appointment. (We have a $25 copay and our insurance, if billed correctly pays in full for the visit.) I have had my insurance call them directly and they still cannot figure it out. One week they bill ins. The next week they say we have no coverage. The best part, my husband has ZERO issues when he needs to be seen. None. Nada. Apparently, they don't hire certified medical billers.

The Auburn office of UCD Medical, has been a huge disappointment for me. The front office is not…read morealways helpful, but more importantly any attempt to resolve an issue, is blocked immediately. Several times I have requested by phone, to speak to the office manager only to be told , " this is our office policy & she will tell you the same". Patient input or concerns are immediately cast off with no solution offered. Helplessness is not a solution for patients .

Dr. Ogilvie became my doctor after my doctor retired. I didn't think anyone could ever replace Dr…read moreDolkas. But Dr. O. has proven to be a good doctor. He does not pretend to listen, he actually listens. He makes sure before I leave his office that all my issues are covered. I appreciate his help and care. He's a very good doctor.

From the owner: This provider is part of Sutter Health, dedicated to creating a more personalized healthcare…read moreexperience.

Dr. Mark Knoble is everything that a GP should be, plus about 4 notches on the dial. Have known him…read moreand received care from him for over 25 years. Never have I known a more caring Dr.

Dr. Knoble is wonderful! A careful listener, kind, and conscientious. i appreciate the fact that he…read moredoesn't just "push pills". He is my husband's physician and impressed me so much I switched to him myself. Never regretted it. ....his nurse is great too.

I can't say enough good things about Dr. Bradshaw. Highly impressed with the 7th grade checkup she…read moreprovided for my daughter. I have never in my entire life seen a pediatrician who cared so much about her patients. The extended time she took to explain everything teen with my daughter was amazing. She went over breast exams, boy pressure, periods, how to identify depression etc etc.. highly recommend Dr. Joyce Bradshaw. And Thank You for taking so much time with us for this checkup. WOW!!! Keeping it real. Love it!!

Dr Bradshaw is my daughters doctor and we are very happy with her. She's got great bedside manner…read moreand good with kids. So glad we found her! Will be sad when we need to find a new doctor because my daughter has outgrown her.

Great staff and provider. Quick appointments and great service. I was able to get an appointment…read morewith in the next day and follow up appointment quickly after.

Awesome great place! I recommend dr grunfelt, he is the best! The place is easy to find as well!read more

I've had nothing but good experiences at Western Sierra Medical Center's Auburn location. They are…read moreextremely helpful and I really like my provider.

I work for Sutter but I am also a patient. I understand what makes an excellent family practice…read moreand this clinic is awesome. The Providers and their support staff are hard working and knowledgeable! Excellent patient care!

I was part of this Medical Group for over 16 years. A lady in head of management decided to ruin it…read morefor everybody treated my father who is a disabled veteran like he was a lump of waste. They then proceeded to take advantage of the fact covid was around and tried to kick my father out not only did they try to kick my father and myself out but tried to take away my cancer doctors due to her being called out. The only doctor worth anything there is Doctor Sobel other than that the rest of them are no good

Greatest care ever…read more Never had such a kind doctor Cannot recommend her enough Thanks to her and Sutters excellent staff

I at age 62,Have so benefited as Dr Bayat is the most attentive and understanding, capable doctor I…read morehave ever been attended through.