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    Lee Stephen J, DDS

    5.0 (6 reviews)
    Closed 8:00 am - 6:00 pm

    Services - Lee Stephen J, DDS

    Cavity treatment

    Dental exams

    Teeth cleaning

    1 More Service

    Tooth filling replacement or repair

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    Icon Dental Center Everett - Family Dental Care

    Icon Dental Center Everett

    (24 reviews)

    Icon Dental has saved my life and restored my beautiful smile as well as my confidence! They have…read morethe best staff who make you feel like home with their genuine care and friendliness. A big shout-out for the team of Dr. Valentine, Dr. Mosquera, and Dr. Sohrabi that helped me along the long journey of 3 years! They worked so hard and coordinated with each other very well and with their talents as the magicians, they have changed my life positively forever! I am forever grateful and absolutely recommend anyone who wants to restore your smile!

    I am pretty bummed to be writing this review, but in hopes it helps someone else not get taken for…read morenearly 2K, and after multiple attempts to try to find resolution with this facility, here we are. I made an appt for a crown replacement before the end of the year. My appt was for Jan. 19. They told me they would call me before to confirm benefits (they had always done this for an estimate). On January 19, at 8am, they text me to send a picture of my insurance card. I did immediately. I went to my appt two hours later and nothing was said to me about my benefits. I should have asked, but they has always been great and I figured I'd owe a couple hundred dollars. I checked out of my appt and was told I owe $1800. I asked the receptionist if my insurance didn't cover it or why it was so high. She said they did, but this is what I owed. It didnt sit right so when I got home I asked for an itemized bill to be sent to me, which then showed ZERO dollars was paid by insurance. I then called the office and said I called my insurance and they do cover this procedure so why was I being charged this full amount? The manager Jacky THEN tells me "well your insurance is out of network so you have to pay the full amount and if they pay anything, we will refund". Only then was I also told they had not confirmed my benefits before my appointment. That was not told to me at arrival or at checkout, even after I directly asked why it was so high. I pushed back, as I have been their client for six years and was flabbergasted they would charge me more than the full amount they'd usually receive. She told me they'd get $900-1100 if I had still been with my previous insurance carrier. I said I realize I should have asked, but you have always given me an estimate or told me, and I was lied to at checkout that it was run and only AFTER i said I called my insurance did they THEN tell me it was out of network. I asked to come to some sort of compromise on the bill, as them making MORE off me than they would if I was insured seemed absolutely wrong. The manager Jacky told me she would hear back in 4-6 weeks from my insurance and we could address it then. The lies then continued... I received my EOB from my insurance on January 29 that they paid out the claim. I heard nothing from the dental. On February 24, after ZERO contact, I reached out for a follow up. I was told they "just" received the check yesterday as their bookkeeper was on vaca. It was less than $400. I, again, asked if they'd like to make things right as it seems unfair they are making $600 more off me when they didn't run my insurance or communicate it was out of network when I arrived. I asked if it would be fair for a compromise and they take the amount they wouldve got from my previous insurance, I eat $800 instead of $1800, and they net the same as they would have instead of making a profit off of being unethical via not being transparent. She said she'd check with the owners and get back to me. Never heard back. On March 3, I asked where the check was as I was leaving town for a few weeks and this unexpected amount was already such a strain. (No payment plan was offered after the appt either). On March 4, I received a text back from Jacky "the check was mailed. I would think you would have it by today." I returned home on March 30 to the check, that was POSTDATED on March 9th - five days after she said it was mailed. Another lie. And zero concern or care for the financial burden this put on me, as I paid in full at checkout in hopes this would be made right. I really struggled writing this review as I do not hand out 1 stars. And they really do have a GREAT dentist there. Unfortunately, to pay for insurance, and deal with an unethically ran business like this with dishonesty, instead of making it right and working with a client of 6 years...leaves me here. If you care about working with an ethically run business or your out of pocket costs, I'd recommend taking your business elsewhere.

    Lee Stephen J, DDS - generaldentistry - Updated May 2026

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