I wanted to like this place, I really did. They came highly recommended by people I trust. I am going to detail the reason for my negative review so you can decide if it is something that would bother you or not. You might be happy there.
I need a pro to color my hair an unusual shade and they promised they had the right people. I've tried two of them and thought I had a good relationship with Heather. I am not at all sure what happened today. All I know is I had a disastrous interaction with the receptionist who was apparently consulting Heather in the background.
The receptionist is a bit of Dr. Jekyll and Mr. Hyde (or perhaps there are two receptionists? That would explain it.)
In our first interaction she as amazingly spiteful and mocking about what was, admittedly, not a good parking effort on my part. In our next interaction she was nice, however, so I decided it was my imagination.
When I called to say that the first stylist I tried hadn't worked well for me we made a consultation appt. for Nov 10 with Heather who she assured me was expert at nontraditional colors and we reserved a four hour appointment for Dec. 1 so I could be sure to get in to see her as long as I needed.
Had a great consultation with Heather. She was sure she'd have no trouble getting my color the desired shade and I liked her very much. We looked at the book where my appointment was scheduled for Dec. 1. I was originally scheduled from 10-2 but after my consultation she said she didn't need that much time and to come at 11 instead.
So. On Friday lots of bleach and two attempts at toning my hair left me looking like a yellow chick with blue tips. I clearly needed more work but I had to leave right at 2:00. Heather knew I was leaving the country on Friday so she told me to come in today (Dec 5.) She said she was booked solid in the morning but to come in the afternoon after 1:00 and she would re-tone me and cut my hair in between other color clients. There was no sign of receptionist anywhere and I had to go so I asked Heather if I could pay her when I came back today and she said sure. At this point, despite the fact that my hair was dramatically the wrong color, I still felt confident we would get there.
So today rolls around and I have a busy day so I called for guidance about exactly when to come in. Heather had said after 1:00 but I had some commitments so figured it would be best to know when so that I didn't spend my whole afternoon there.
Receptionist was snippy with me right out of the box. When I had said I had to leave at the end of my 11-2 appointment with my hair unfinshed, she said I didn't have an 11-2 appointment because "we never tell you how long your appointment is going to last since there is no way of knowing." She says the fact that I had had 10-2 in my book and changed it to 11-2 was an error on my part. The beginning time did change but there was never any ending time so I should have kept the day free.
That seems odd to me because people have, you know, lives, and Heather had other appointments booked for the afternoon too, but I had clearly misunderstood. Receptionist consulted with Heather and said she could only see me today at 1:00. I said okay, I had a meeting and could not make that but that I needed to pay for last week. Receptionist seemed upset that I had not paid and said "Where was I?" Good question, and not my problem. But she got madder.
I asked her why she was so angry with me when what we were dealing with here was clearly a misunderstanding, not ill will. She got very cold and starting ma'aming me like crazy. She said Heather was only going to charge me $150 instead of the full $180 but I asked her to run the charge for $200, the full amount and a tip. That seemed fair to me. She repeated that she was charging me only $150. I was getting pretty frustrated and confused at this point and said "how can I come back there if you won't let me pay for my service?" Then she told me it would be better if didn't come back but rather that I severed my relationship with all stylists at the salon. And have a happy holiday. (Yes, she said that.)
I am so dense. I've never even been fired even from a job so it took me way too long to realize I was being fired from a hair salon. Possibly Heather didn't like me as much as I liked her, possibly she knew she couldn't fix my hair, possibly the receptionist is a nutcase, possibly this is Parker policy. I don't know.
I do know I look like a goofball with yellow and blue hair instead of silver and there is no way this gets fixed before I leave on a month long vacation Friday. I invested months in this effort, I was never informed of the policies that resulted in the misunderstanding, and they were nasty as can be about it on top of it.
By all means go there but beware. Mine is not the only review like this up here. read more