Been sitting in line for about 50 minutes this morning was second in line they had me move after…read morebeing the second car in line and switch with a vehicle that was in front of me. Which I completely understand. 2 stars However the wait is a bit crazy long without an understanding of why the wait ...be nice to have an explanation. 1 star The reason for 3 stars is because I come here a lot however they typically are quick and good service. The last time I was here the left the filter loose and now I have a huge oil spot and oil ran down it for about 15' on my new driveway and my driveway is very new and fairly expensive pad ! Not to pleased about that. Hopefully they can make it right. - 5 Other then the wait crew seems pretty thorough today and doing a good job. Friendly and polite. Back to 3 stars Kennewick jiffy lube seems to have their sh*t together a bit better. Still did good job 4 star Total time 71 minutes

Landon and Devan were great. Professional, great communication, and just good vibes. My oil change…read morewas fairly quick, and they didn't pull 20 parts out of my car to try to upsell me on stuff I don't need. Won't be taking my car anywhere else besides this location.

Just had my oil changed and they put on the new windshield wipers I hadn't yet installed. Everyone…read morehere was very professional and I am impressed with the processes they follow with each car. That consistency makes a LOT of difference in achieving a good outcome. I'll be back the next time my oil needs changing.

Absolutely unacceptable! I recently took my vehicle to Valvoline for an oil change, and within…read moreminutes of leaving, I started hearing a rattling noise under the hood. Over the next week, I checked a couple of times but couldn't figure out what was causing it. I even started thinking I was imagining things. After finally taking a closer look, I discovered that the electronic control module near the battery wasn't properly secured and had been rubbing against a metal line for OVER A WEEK! Had it worn a hole through that line, I could have been looking at a much more serious and expensive repair. I normally change my own oil but was in a pinch and decided to trust Valvoline. Clearly, that was a mistake. I paid for a simple oil change, not to spend the following week figuring out what was rattling under my hood. Extremely disappointed with the lack of attention to detail.

This is a great shop, if mechanics were free and I had to pick between Master Tech and Meyers, I…read morewould choose Master Tech. Also Master Tech does not charge $200 an hour shop rate like Meyers does. Master Tech helped me identify issues with my Delica and provide a plan of action to move forward with repairs that work for me.

Decent work fixed my oil leak but have your car checked in a few other spots before coming here…read more They wanted to replace fans that are fine and run well. Already hard enough trusting dealers and now it's smalls shops. Also paper work stated that I need radiator replaced. But he called and said to replace fans.

Would definitely recommend! Good honest business with great guys & solid work.read more

I have been to many shops to have my car worked on but none of them I walked away fully satisfied…read more So I went to precision tune & lube they are the only place I will ever have work on my car again. The service was wonderful and I walked away being fully satisfied and not feeling like I was taking thru the ringer. Thank you so much for the wonderful work and for treating me like a valued customer!!!!

These are my go to oil change guys. They do a great job and are super nice. I highly recommend them.read more

This sold out to a new owner and is now Gates Oil Change, a family owned business. They are…read morefantastic! Fast, clean, reliable and reasonably priced. I can't say enough about how pleased I am since I switched to them from a big box chain and the dealer. Oil changes in under 20 minutes and I never have to play the game of turning down all the "add-ons" all the other places gimmick with for additional costs.

Moving to the Tri-Cities somewhat recently, one of my biggest concerns in finding new services was…read morelocating an auto repair shop as competent/ethical/communicative/fair value as my Seattle fave. After trying a neighbor's recommended mechanic and not loving it, I gave West Richland Auto Repair (WRAR) a try based on its Yelp reviews. The five-star reviews are well-deserved. I initially took my car to WRAR for an oil change and check-up. I was impressed by the team's friendliness and efficiency and the waiting area's cleanliness. They texted me a full status report of the condition of my car, prioritizing items needing repair by color and with estimated pricing. We agreed on what to do that day and what to save for another time. My car was ready for pick up around the time they'd originally estimated. Given the great communication with WRAR and the reasonable pricing, I chose to have them complete a major repair. They did a great job, finished within the parameters they'd originally set despite the record-breaking heat and followed up a week later to see how everything was working. West Richland Auto Repair is now my go-to for all things car. Questions about where I should take my car for a windshield repair? I called them for a recommendation. Same with a trailer hitch installation. Super helpful!

Had great experiences in the past! They used to communicate well and were quick to get you in…read more They've done such a great job in the past too. Lately they won't even answer back to texts! You call their main number and it goes to voice mail and says to text. So then you text the number to get a time and date to bring your car in and no one responds for several days if even that. They obviously don't need your business and have probably filled their slots up with bigger money projects. It's sad that most shops around here are moving towards the bigger money, quicker projects.

My CR-V was assaulted in a parking lot, by Catalytic Convertor thieves, but they we're not…read morecompletely successful. We brought the CR-V to Redline for repairs. These guys went above and beyond to help us out. They fixed the exhaust system at a reasonable price, given our situation. They were great to work with. Next time I need maintenance or repairs for one of my vehicles, I am coming back here!

These guys are awesome! My Volvo XC40 engine was screaming at me - Josh diagnosed, miraculously had…read morethe part and repaired in 30 minutes after hours so I could get back on the road. Totally restored my faith in men! Highly recommend to anyone in his area...

This is a very friendly, family owned business. I went to them 3 times for repairs to my 1997 Jeep…read moreCherokee and received great service every time. They repaired my radiator fan (belt drived), replaced rear wheel bearings and axle, and replaced a transmissing fluid cooling line. They got me in quickly, completed the work as planned and at a reasonable cost. I highly recommend them and will go back for any future reair needs.

Well I took these dirt bags to small claims because they messed up my clutch. Needless to say I…read moreWON!!!! They dont know what kind of part they put in. They didnt know if it was after market or ford part. Take your car to CRONKS. They fixed it.

I'm sitting in the Drive-Thru Auto Wash the power is off been here 15 minutes the phone number to…read morecall somebody is not connected to anybody can't get a hold of anybody have no idea how they run a business

Just want to shout out the owner. I moved to Richland 4…read moreyears ago and have frequented this car wash. Never had a major issue except one time the machine took $5 and didn't give me time. I emailed the owner and got a quick response, where he said he would mail me the money. Well I got that five bucks back pretty quick and decide to turn around and wash my wife's car. So thank you again to the owner for giving my money back. My only complaint is the Vacuums could use a little more suction lol