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Ledet Adobe Training

4.0 (1 review)

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11 years ago

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BRM Laptop Repair

BRM Laptop Repair

(9 reviews)

I really wanted to like these guys, but they kept our computer for over a month (with several calls…read more- some returned in a timely way and others ignored) and when they finally diagnosed the problem as being basically unfixable - we asked them to put it back the way they found it. The head guy ended up having to fix it after one of the junior guys put it back together wrong - in doing that he found the problem and fixed it (so the diagnosis was wrong). Still got charged for the diagnosis - but offered free data transfer. We didn't take it - but we got the computer home and the battery was not working at all! There was obviously something that wasn't put back together right. More calls, no response. Update 2018: apparently under new management so I can't speak to the current owners. Never went back.

My laptop stopped turning on, so I took it to BRM to see what the problem was (on Thursday). The…read moreyoung man who helped me was very nice (although he couldn't find the receipt/ticket book and just gave me a scrap of paper with the phone number on it) and told me that he would try to call on Saturday or shortly thereafter with an update. Saturday came and went, so I called and left a voicemail on Wednesday. No response. Called and left a voicemail on Friday. No response. Called on Saturday and left another voicemail and texted the number and finally had my call returned by the owner with an update on my computer, but no price estimates or any real information. He said that they were looking for a replacement part, so I gave them a few days and then called on Wednesday (almost 2 weeks after I dropped off my computer) for an update and left a voicemail. No response...what a surprise. Finally, today (Friday), I called and left another message and texted and was contacted by the owner again, this time with some estimates, but no leads on a replacement part yet. I don't blame them for not being to find a part, but I was upset by the poor customer service and lack of communication, so I decided to pick up my laptop and take my service elsewhere. However, the owner was very understanding and did waive the diagnostic fee, which I appreciate greatly. In general, everyone who I met or spoke to was very nice, but it was nearly impossible to get in touch with anyone and there was a serious lack of communication. If the part had been available to fix my laptop, I'm sure they would have done the repairs well, but their customer communication needs some work.

Ledet Adobe Training - specialtyschools - Updated May 2026

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