In Dec 2011 we purchased a new Farb home. After only 2.5 years we have over 20 cracks on all the…read moreexterior walls, major cracks on all exterior corners, and a defective terrace balcony design and construction that allowed water to leak through and collect in the rear main wall of the townhome.
Upon visiting the property, the builder claimed all cracks were 'normal stucco performance' and refused to acknowledge any water damage even with clearly visible water spots, wood buckling and paint peeling below the wall kick out, and wall separation present above the garage. The builder offered to patch the larger cracks on the corners and told us we were "really lucky to buy our home when we did since prices for his homes have gone up significantly since we purchased."
Unsatisfied with the builder's response, we immediately contacted a highly reputable stucco inspector who concluded the larger stucco cracks needed repair, smaller cracks were hairline but excessive for age of home, and that balcony terminations, flashings, balcony penetrations and balcony railings, bolts and fasteners ALL lacked sufficient sealants. As per proper construction: "All penetrations must be sealed with a compatible sealant as recommended by the stucco system manufacturer and required by Southern Building Code (SBCCI 1403.1.4)." In addition, all suspected water damage/intrusion was confirmed using a probe (physically removed portion of stucco wall to conform water presence).
Shortly after the Stucco Inspection, we reviewed our sales docs to determine any warranty coverage included with the home purchase. Unfortunately, there was no detailed warranty information provided at close, only a reference to an ACES warranty website containing only a short generic list of covered items: http://www.acesbuilderswarranty.com/about/warranty-coverages/. After countless back and forth emails with the warranty company they sent out an ACES certified inspector at our expense. The inspector was not there to perform a general unbiased inspection as we thought; he was only there to determine whether or not the issues we were experiencing were eligible for the ACES coverage. He concluded the issues with the stucco were not covered because 'general workmanship' coverage was only for a year. Furthermore, we were not eligible to claim under the 'major structural' until the rear wall water damage/decay caused the property to become un level/unstable. Despite visually acknowledging water damage and reviewing findings from the independent stucco inspection, the ACES inspector/report failed to address any mention of missing sealants during construction and only mentioned buyer responsibility to maintain "maintenance sealants" which are completely different than sealants applied during construction as per the ACES website. ACES directly states that initial sealants are installed by builder and implies maintenance as an upkeep: http://www.acesbuilderswarranty.com/homeowners/maintenance-tips yet has no language to address or acknowledge when the builder fails to install initial sealants at construction. We were also informed the ACES warranty has no language to address any liability/coverage for builder defects, so again, none of this was even acknowledged by the inspector or his report.
To prevent further damage, we contacted a reputable Stucco Repair and Weatherization company who confirmed the Stucco Report findings and over a couple months' time, removed and replaced the entire real wall of the townhome, including stucco, molded wood, framing, and insulation, applied all sealants missing during construction, and installed a metal cap flashing at the top of the balcony to prevent future damage and water intrusion. Despite receiving both inspection reports and the repair work order, Farb chose to hide behind the warranty company and offered no assistance.
In addition to all the exterior issues described above, we had wood floor buckle on the top floor, wood floor cupping in several rooms, and Carrara marble that has oxidized to a rust color in a bathroom that has never been used. We were told by a marble repair/installer this was due to improper mixing of the grout/mastic.
Lastly, we also attempted to obtain support from our homeowner's insurance company, State Farm. However, after extensive review of the property and all inspection/repair reports their interpretation of the damage was that it was caused by "defect, weakness, inadequacy, fault or unsoundness in: design specifications, workmanship, and or construction" which is not covered.
We were incredibly disappointed in the builder's response to all this given his marketing of high-end, quality homes. Incurring ~$30,000 in damges just 2.5 years after purchasing a new Farb home is shocking and unacceptable in our opinion.
For copies of inspections and pics, contact: Krismanthos@gmail.com