i was new to the area, and I was terrified to trust someone here with my hair. It had been 5 months since my last highlight, so I had to take the chance. i went to my appointment, and I spoke with the stylist in depth, even showed her pictures. She confidently assured me that she understood and would have no problem doing it. I felt like she truly understood and knew what she was doing. The process took 5 hours. This was a bit concerning, because my hair stylist in NC took no more than two hours on the regular, sometimes 3 for special things. Believe me, sticker shock doesn't begin to describe how I felt, when I saw the price. It was $187. However, I thought it may be more expensive here. the lighting was not really good, so I could not tell if it looked ok, until I came home. When I saw my hair in my mirror and my lighting, I was mortified. I told her that I absolutely did not want anything that looked gold or red. That is exactly what she did. In five hours, she was unable to do the job she promised. I decided to let her know how I felt, even though I would normally have said nothing. She made me another appointment. Some small voice told me to not go back, but I believed that she did not do her job, certainly not a $187 job. However, I ignored that voice and returned. Well, I learned that I need to listen to that voice. She went over the color I wanted, and she looked at the pictures again. She, again, assured me that she understood. She then had me look at some type of hair color swatch and appeared unsure what I wanted. I pointed out the absolute lightest color. With four additional hours in her chair, I was praying that she actually knew what she was doing. I could not have been more wrong. When I saw the end result, I was near tears. The insult to injury quickly followed, when I was told that I owed over $200 for this job. I paid it, so I could just leave and go cry in my car. With tip included, I paid her nearly $500. I still do not have what I wanted, and I am scared to trust anyone else. Honestly, the allure of the "high end" appearance gives you a sense of security. It is a facade. I probably could have gone to a mall hair place and gotten better results. I am ready to drive 15 hours back to NC, where I am positive the stylist knows what they are doing. Also, my stylist would never charge me to fix something she messed up. That just magnified the horror, knowing I could not go somewhere and have it fixed, due to the damage that it would do to my hair. I do not want anyone else to have this happen to them, which is why I am writing this. I do not recommend, in fact, I caution you to not go anywhere near this salon. read more
