The Downingtown location offers much better customer service and a overall pleasant experience than…read moreany Home Depot I have ever been to. From picking out flooring with a young woman who was professional and knowledgeable to the delivery process. On 3/22/14, I called HD to see about an estimated arrival time on the delivery of my flooring. The gentleman who answered was named Jeff. He politely told me that there really isn't a time-frame except that I would get it today. I completely understood, but he was very apologetic about that particular policy. We then hung up and five minutes later, I got a call from Jeff. He said, 'Sir, I have located the driver and you should be receiving a call from him momentarily. Thank you for your patience and understanding. I really appreciate it". No Jeff, I really appreciate you! The BEST customer service I have experienced at HD. Way to go Jeff!!!!!!!!!!!!

2 years ago I was told I was buying windows with a double lifetime warranty. Now the widows are…read morefalling apart and apparently the old man salesman left out parts only. I reached out months ago to resolve the issue and being passed from one person to the next and no resolution. Had countertops installed several months ago. I told the lady at the store the measurements were wrong she basically shut me down. No issues with the countertop. The store employees are great but the sales people are shady and the management is awful. DO NOT PURCHASE anything from them that requires a middleman or them being transparent or honest. they don't have the capacity to be decent human beings. I've found Lowes to be much more accommodating for my construction needs. Jim PS they have responded to my reviews with the same were committed to customer satisfaction please fill out the form, I've done that several times and have not heard from anyone!!!!!!!!!!!