BUYER BEWARE! they do not honor their return policy. The owner was very rude and made it clear he could care less about my business and on top of that the owner's wife, who I encountered first at the register, rolled her eyes and didn't want to be bothered when I tried to return a Quadrilla Whirl and Twirl marble tower. I purchased it on sale at 40% off but still paid a total of $85.59, the toy said 4-year-old and above, however it has too many little pieces and was not stable at all, my son was way to frustrated to have any fun so I decided to return it the next day.
The 40% off sale sign nor the receipt did not say no returns on this product, so I figured it would not be a problem. The next day I took the tower back with the receipt however as soon as I asked for my money back an employee stated that final sale items could not be returned but did say I could get a store credit. I asked for her to show me that policy on the receipt or sale sign and she said she couldn't and would need to call the owner to authorize a return, after the call to the owner she said they could not return it and I replied that wouldn't work for me since that policy was not made clear or is it in writing anywhere. The employee asked me to return in a couple days as the owner was out of town, so I came back 3 days later. When I walked in and went to the counter the owners wife asked me if she could help me and I said yes, I wanted to return this and an employee said I had to wait for the owner to get back, so she rolls her eyes in what seemed liked disgust and said he wasn't in the store so she would have to go in the back and call him...I waited. She comes out of the back after a couple minutes and said the owner will be here in a few minutes, 10 seconds later the owner appears at the register, fastest man on the planet! You know when you tell if someone doesn't even want to deal with you, well I could tell, the owner would barely look me in the eye and asked, what can I do for you? I stated again I would like to return the toy and he said no. I said the store policy per the website and receipt clearly states returns can be made in 30 days with a receipt and nowhere on the sale signs did they state that this was a final sale with no returns. He then changes to a different policy and states that the store policy is not to accept returns if they are not in "re-sellable condition" and apparently opening the package constitutes an item not being able to be resold. I though he was joking because he said it wasn't in the original packaging, so I said this is the original packaging and I didn't paint the box to look like the original box! The guy could care less, he basically wouldn't return it unless I would take a store credit on Friday and then on Tuesday when he was in the store he said it was in unsellable condition because we opened the box, even with all the original parts. Needless to say I was pretty mad, we have shopped at this Palm Beach Gardens Learning Express for years, even though they are usually well over-priced when compared to other stores in the area and online retailers. I did get mouthy which I shouldn't have but the guy was flat out rude and clearly doesn't care about keeping customers, he only cares about keeping the customers money which really ticks me off.
And here is the kicker, I called another learning express and told them I purchased a marble tower that was too complex for my 4-year-old, we opened it, tried it but would like to return it for a refund. The employee on the phone asked if I had a receipt and I said yes, we have the receipt, but we did open the box, she said sure we can return it for you!!! So I guess I learned a very valuable lesson, don't shop at the Palm Beach Gardens Learning Express!
Learning Express in Palm Beach Gardens is owned by Jim Arpe, I can honestly say I will never shop at that store again. I was and still am so shocked by the owner and his wife's attitude towards a customer, he flat out said he would not take it back because he couldn't resell the toy, he said he couldn't resell the toy because I opened the box! read more
