I had a really disappointing first experience here today. It's not even about the Needohs that I was unable to get my kids. Its the treatment I received. I called ahead before making the 45-minute drive & I was told they had 24 NeeDoh reindeer in stock, so I decided it was worth the trip because i knew they had tons of other fun stuff regardless and I have 3 kids. When I arrived, I was told there were no reindeer left & a limit of 2 per household. No problem. I respected the policy, purchased two, and continued shopping with my 3-year-old daughter and my 5 month old. While walking around the store, I witnessed a boy with his mother purchasing four Needohs. I was standing right there, so I asked whether the limit applied to everyone, explaining that I was there with my daughter as well. The employee told me no, explaining that the boy was 10 and that he wasn't going to do the same for a 3-year-old. He also tried explaining that the boy was purchasing them in his own transaction, but that doesn't change the fact that the policy I was given was 2 per household, not two per transaction or based on the age of the child. They were shopping together, and I have no way of knowing how the purchase was actually handled beyond what I witnessed. I also explained that I have a 9-year-old at home, so I @was shopping for both of my children. These are $10 toys. I'm genuinely struggling to understand how the age of one child determines whether a household is allowed to purchase something while another household is permitted to buy twice as many. Does a 3-year-old not deserve the same opportunity to enjoy a toy as a 10-year-old? I want to be fair and mention that one of the employees was very nice and pleasant during my interaction with him. However, when he rang me out, he also confirmed that I could not purchase any additional ones, reiterated the same explanation, and thanked me for understanding. I appreciated his polite manner, but the decision was still the same. What made the experience even more upsetting was that I was visibly struggling with my toddler throughout the visit. She was having a difficult time and instead of feeling like anyone had a little understanding or compassion for the situation, I felt like I was being made to feel unreasonable for simply questioning why the rules weren't being applied consistently. And this is why so many parents dont even bother to try going out early to find them. Its never worth it. I ended up putting down the other items I had planned to purchase, although I did still buy the toy my daughter wanted because I didn't want to make an already difficult shopping trip any worse. I wasn't upset that the reindeer were limited. I understand stores have to manage inventory, especially when certain toys are in high demand. I was upset because I followed the exact policy I was given, watched another customer purchase more than I was allowed, and was then given an explanation that seemed to make the policy apply differently depending on the age of someone's child. If the rule is two per household, it should be two per household. If there are exceptions, the policy should be clearly explained and consistently applied. I drove 45 minutes each way based on the information I received, and I left feeling frustrated, disrespected, and genuinely disappointed. I can absolutely accept being told no. What I have a hard time accepting is watching someone else receive different treatment right in front of me, especially when I was simply trying to shop for my children. It's $10 toys. This should never have turned into such an upsetting experience. It's not about getting extra toys. It's about fairness, consistency, and a little basic compassion for the people walking through your doors. read more