Horrible service. Their customer portal doesn't work. Nobody answers their phones. They don't give…read moreyou a day to deliver. It changes all the time.. Finally figured out you can talk to their computer and place an order. It's iffy though. I am waiting for an oxygen order. They didn't ship the last one. Ordered again.. Hope it shows up? I'd like to breathe. They just got a new CEO. He needs to be fired.

Good as good service and great on oxygen delivery on time when they coming also take care of…read moreequipment as needed thank u

Dasco's customer service has been extremely poor, and the experience has left me with serious…read moreconcerns about their competence and communication practices. Back in February, I had a dental procedure that prevented me from using my CPAP. I called Dasco to ask about insurance compliance. The compliance department representative told me that my insurance did not require compliance records. A couple of months later, I noticed I was being charged more than usual. After reviewing my EOB, I saw clear issues and called Dasco again. This time, I spoke with a supervisor in compliance who openly admitted she wasn't sure how to handle the situation. She said she didn't think compliance was required but would verify and call me back. A week passed with no response. When I called again, I learned that Dasco does not provide direct lines, so I couldn't reach the same supervisor. That day, I spoke with five different people. Another representative told me there was no compliance requirement--making it three employees who gave me the same (incorrect) answer. The final person I spoke with, who wasn't even in the compliance department, told me the previous information was wrong and that my insurance does require compliance. Today, I received a voicemail from Dasco that was difficult to understand, and it sounded like it came from a large call‑center environment. At this point, I have no confidence in their customer service or their ability to manage insurance requirements accurately. Reasons to avoid Dasco: No direct lines, making it impossible to follow up with the same person. Staff--including supervisors--appear unfamiliar with insurance compliance requirements. Customers get passed from person to person without resolution. Customer service appears to rely heavily on outsourced call‑center operations, making communication inconsistent.

I have had a first-class experience with this company. They get back to you very quickly. Your…read moreorder is correct. Very, very professional people. I would say this would be one of the better stores to get your medical supplies from.

My husband and I enlisted the services of Assisting Hands nearly two years ago when we were in town…read morevisiting my mother and father for a party. Although we are only 3 hours away, we realized during that visit, three hours was way too far to effectively take care of Mom and Dad. Mom has always taken care of everything for Dad. My father has Parkinson's disease. It wasn't until this last visit that my husband and I could clearly see just how badly an extra set of hands was needed for my father's care. We interviewed three Home Health Agencies and without a shadow of a doubt, the entire family chose Assisting Hands. Not only were they competitive from a price standpoint, they were one of the few companies with the credentials we were looking for. We even met the caregivers who would be working with mom and dad before we had to leave to head home! I talk to Linda (Mom and Dad's Caregiver) nearly every night and she feels like a member of our family. I haven't seen Mom and Dad this happy in a very long time. Linda, Mom and Dad, go on outings, the house looks great, mom and dad are well taken care of and my husband and I are actually sleeping at night without worry! I love Assisting Hands and we have sent everyone we know struggling with similar situations to Assisting Hands!

I can't thank Assisting Hands and their staff enough for stepping in to care for my parents when my…read morewife and I relocated out of state. We had the biggest decision of our lives, accept a job that would be an unbelievable opportunity for my wife, the kids and I, or turn down the opportunity to stay in Ohio with Mom and Dad. My parents were excited for us and the new possibilities our my career decision could give my family, but they were in denial about how much care my wife and I were providing by living a block away. Dad suffered a stroke in 2010 and his physical condition had really limited the things he could do. Mom never had a driver's license so my wife took them everywhere during the day and in the evenings, I was responsible for transportation. We never minded caring for them; it became second nature for all of us. I saw a commercial for Assisting Hands Home Care and it felt like the commercial and their services were reaching straight out to us! It was as through the stars were aligned and I was meant to see that on TV. It was on a Saturday but I called the number. I couldn't believe, I actually got a live person who had the ability to come out within a few hours of the call and coordinate a complete plan with all of us. The owner even called me herself later that evening and we talked for almost an hour. We had two weeks to get into temporary housing for my new job yet we had everything figured out within 24 hours. Mom and dad were somewhat resistant but after meeting their caregiver, it was like this was just the way things were meant to be. Although we are further away, wither my wife or myself manages to come up one weekend a month to stay with my parents. They look better than when we were taking care of most of their needs. Although we didn't know it at the time, I think the stress and large responsibility weighed on all of us when it was my wife and I as the sole care takers and in turn, my parents had so much guilt but knew deep down then needed us. Assisting Hands has given us all peace of mind and comfort in their services! I love the company, love what they do and would recommend their services to anyone who needs the help!

Wonderful help from Westerville OH agency! Always professional…read moreand attentive to wife diagnosed with Alzheimers'. Staff always on time and prepared. Volunteered to help with laundry and meal preparation, but preferred they focus on care/assistance. Care was constant, and always consistent with each aide. Never appeared flustered/great with showing respect. Each aide was positive and compassionate. True angels! Dan B

We are VERY pleased with this service! Tina went the extra mile to find an in-home care-giver for…read moremy Mom who was in recovery from a fall. Then, Eileen visited in person and genuinely connected with our family with stories of her own, which really boosted our trust in this organization. Truly appreciate the assigned care-giver, Mary, who helps with light household tasks, errands around town, and showed Mom some tips to prevent common household hazards and make life more comfortable...she is clearly experienced in this line of business, detail oriented, and sincerely relates to Mom at a time when most needed. Thankful for all the support!

My mother was in the memory care unit at Paramount (Polaris) and I was impressed with the facility,…read morequality of care and overall experience. She seemed very happy there and the staff was attentive and loving. I highly recommend this facility.

Our Mother was a resident at Paramount Senior Living at Polaris before her passing. Moving her…read moreinto the facility was the greatest decision our family made. The Team/Family (Lori, Hannah, etc.) at Paramount are so sweet and caring. Always had my mothers care as their top priority. I would HIGHLY recommend the Paramount Senior Living at Polaris community for anyone looking to care for their loved ones.

I went to the emergency room for severe vertigo. They took blood and said I was dehydrated and…read moreadmitted me but never gave me fluids.

Responsive staff and short wait. Convenient location and hours of operation. Very smooth process.read more

Can you give aero stars?!? These folks are straight thieves, despite my request for an in person…read morefitting they mail me a machine, of course nothing fits and it doesn't work. They make you physically bring the machine back to them, and have no locations near our home. They then bill me for over $500.00 to try their machine, which doesn't work, but I have to pay them for it? If I bought the same machine at Walmart Best Buy, etc., there would have been no charge! What makes DASCO different? They tell us when a machine is returned even if brand new can't be used again, are we serious?? This company is scum, they aren't in it to help people, it's purely profit, and I will continue to do everything I can to expose this awful companies billing practices and outright theft of the consumer! This place should be fined, a class action lawsuit should be filed, what they are doing is criminal!

Dasco's customer service has been extremely poor, and the experience has left me with serious…read moreconcerns about their competence and communication practices. Back in February, I had a dental procedure that prevented me from using my CPAP. I called Dasco to ask about insurance compliance. The compliance department representative told me that my insurance did not require compliance records. A couple of months later, I noticed I was being charged more than usual. After reviewing my EOB, I saw clear issues and called Dasco again. This time, I spoke with a supervisor in compliance who openly admitted she wasn't sure how to handle the situation. She said she didn't think compliance was required but would verify and call me back. A week passed with no response. When I called again, I learned that Dasco does not provide direct lines, so I couldn't reach the same supervisor. That day, I spoke with five different people. Another representative told me there was no compliance requirement--making it three employees who gave me the same (incorrect) answer. The final person I spoke with, who wasn't even in the compliance department, told me the previous information was wrong and that my insurance does require compliance. Today, I received a voicemail from Dasco that was difficult to understand, and it sounded like it came from a large call‑center environment. At this point, I have no confidence in their customer service or their ability to manage insurance requirements accurately. Reasons to avoid Dasco: No direct lines, making it impossible to follow up with the same person. Staff--including supervisors--appear unfamiliar with insurance compliance requirements. Customers get passed from person to person without resolution. Customer service appears to rely heavily on outsourced call‑center operations, making communication inconsistent.

My Mom lived to be 103 years old with much help from Heartbeat Home Health Care. I could have not…read morefound a more compassionate way of caring for her. i don't worry about my future just knowing who I will call. Judy Fallon Dublin, Ohio

From the owner: Nurse owned and run Home Health Care that understands the benefits of staying home instead of long…read moreterm facilities