A Five-Star Haven for Mom (and Peace of Mind for Me!)…read more After interviewing 9 assisted living facilities across Columbus this past March, I did what any thorough first born son would do: I created a spreadsheet, took notes, captured all the move in and monthly costs, and probably annoyed more than a few executive directors with my questions. But the moment I stepped into The Inn at Bear Trail, I knew I'd found "the one." And I'm not just saying that because it smelled like fresh flowers and good decisions--though it absolutely did - even the Memory Care unit! (trust me that's a key clue that they are on top of things). What sealed the deal? The staff. These folks are the real deal - Starting with Mike Harvey who runs a tight ship over there and is super attentive via text or voice at all times. His aids and nurses are professional, warm, and genuinely there when you need them. They move through the halls like a well-choreographed dance team, always available, always positive, and always one step ahead of what my mom needs next. They're proactive about her care, catching details I'd miss and implementing solutions before problems even arise. It also did not hurt that they were the most affordable option out of all the other AL places I toured in the Columbus area. My mom is thriving, and honestly, so am I. Knowing she's in such capable, compassionate hands? Priceless. If you're searching for the best care for your Mom or Dad and you want them in the Columbus area stop searching. You've found it. Highly Recommended. No spreadsheet required.

We are paying a significant amount for care, yet the overall experience has been disappointing. The…read morequality of the food is minimal, and residents are restricted to eating only during designated meal times. If a meal is missed, there are no adequate alternatives provided--sometimes only broth and crackers are offered. Services that are supposed to be included in the monthly fee, such as weekly cleaning and laundry, were not consistently completed without repeated reminders. It often required ongoing follow-up with staff to ensure these basic services were performed. There have also been concerning issues with care. On one occasion, a nurse attempted to administer an excessive amount of medication to my parent, which raised serious safety concerns. Additionally, the facility manager has not been particularly approachable or helpful when addressing issues. Billing has also been problematic. The most recent statement included additional charges we felt were not owed, requiring us to escalate the matter to corporate. To their credit, the corporate office was responsive, professional, and understanding of the concerns raised--many of which extend beyond what is outlined here. If issues arise, I would recommend contacting the corporate office directly at 740-345-3700 under Jerry McClain Companies

My wife is in this rehab while being treated for cancer and though I have nothing but praise for…read moremost of the staff at Westminster Thurber, I was appalled at the temperature conditions in her room overlooking Neil Avenue. The temperatures in the room reached and remained at over 79 degrees into the night and we were told that climate control was restricted to "opening a window" on the noises and smells of a busy urban street, including car and truck exhausts. I think said window opened all of 2 inches. A proper facility should, IMHO have a patient adjustable thermostat IN EVERY ROOM.

When my husband and I were looking for an independent living community, we researched extensively…read moreand found everything we wanted at the newest building (Heritage Pointe) at Ohio Living Westminster-Thurber: 1) A well-educated, well-read, well-traveled, interesting (and fun!) community of residents 2) An abundant selection of diverse activities and quality educational opportunities 3) A stunning apartment with floor-to-ceiling views, tons of storage and open living space with high-end finishes 4) A caring staff who enjoys their work 5) Peace of mind: OLWT is a nonprofit organization that commits to caring for their residents for life, regardless of physical, mental, or financial situations. 6) My husband and I have taken advantage of many services here on campus: the on-site OSU clinic, awesome physical therapists, wonderful audiologist, excellent podiatrist, and so much more. To sum it up: It was scary to make this move but we've lived here six months and are happy to report our expectations have been exceeded. Note: Many of the previous reviews listed here are out of date. Visit and check it out for yourself.

I am so grateful to the team at Wesley Hospice for the care they provided my mother-in-law and our…read morefamily. They answered every question I asked, regardless of the time of day or night I called. They worked diligently with our doctor, recommending the best options for medication to relieve my mother-in-laws discomfort. Each and every nurse shared their compassion and caring each and every day. Thank you so very much. You were my support throughout, and I cannot thank you enough.

Our family has had a wealth of experience with senior home care companies over the years. We've…read morecome to expect "adequate" as the best we could hope for. The majority of care was done by family with the caregivers providing little more than babysitting services. Our mother experienced a debilitating fall and later a stroke. It was clear that she needed 7x24 professional care but we wanted to keep her safe in her home. We called TheKey and they showed up in force. Within hours, a representative came to assess our needs. An experienced and absolutely wonderful caregiver arrived only a couple hours later. The office staff is available 24hrs/day. Every staffing or care request we've made has been immediately and professionally fulfilled. The caregivers arrive ON TIME, EVERY TIME. No call-offs, no excuses, no drama. They treat our mom and her home with respect. I can't say enough good about the caregivers that we've had. They are professional, caring, patient and extremely well trained.

Absolutely Inspired by the staff of HCA..truly compassionate company & I'm very blessed at this…read moretime in my life.

Experienced and knowledgeable staff in a healing environment!read more

My mom has been at four different facilities this year so we now have an idea of what is good and…read morewhat isnt so great... Story point is really great! I am impressed by the quality of care and the management staff. The residents are a joy. The staff helpful and friendly. The facility well run and clean and the food decent (which is from me a high compliment as i am picky). The corso care staff (aides) here are caring and attentive. Treat people with dignity. They have independent living, enhanced lived (independent with mild assistance), assisted living, memory care I highly recommend placing a loved one here if you have that need.

The office staff were friendly and helpful. They were courtesy and helped me feel comfortable…read more When I was checking in at the kiosk and had some issues Misty came and helped me out. I didn't have to wait long as the office is run efficiently. Dr Kovack has excellent bedside manner. He took the time to listen to my concerns and questions. He made recommendations after we had a good conversation. He clearly explained everything and let me know what to expect.

Dr Kovack is hands down the absolute best for shoulder, elbow & knee surgery! His office staff is…read morealso amazing!

the staff is so friendly and kind. I go to the office on Rome Hilliard Road. I really like Dr…read moreOverstreet. he is so kind and gentle and he pays attention to what your likes and dislikes are. the receptionist Kirby is so sweet and nice to me. if I haven't gone in for awhile she will reach out to check on me.

I tried to cancel my membership, when doing so they disconnected my ability to text them in the…read moremiddle of me trying to cancel. charged me for two more months and are now not responding. I would highly recommend going elsewhere for your care. these people only care about how much of your money they can keep, not actually helping you.