Dealing with Dr. Schultz is always a treat, because he is the top of the tops. He makes me secure…read moreabout my eye health.

I had came in asking to buy basically a new pair of glasses, but because it was so close to their…read morebreak time I got hurried out by the lady telling me she can't help me, even though I have coverage and was willing to pay out of pocket. I had turned around to ask for my prescription to go elsewhere and order my pair of glasses, but when I had turned around to go back inside to ask they had locked the door immediately. Pretty pathetic...

What an amazing staff. Liz who answered the phone was very accommodating and went above and beyond…read moreany expectation. Thank you so much Liz for your extraordinary service. Our daughter Sophia was a little bit nervous coming in and Elijah really made her feel comfortable. He was funny and encouraging to her. What a great team they have here. Thank you for really putting the care of our daughter first. Highly recommend this group.

Great staff and friendly " very professional people who are passionate about their work.read more

I made an appointment to get an updated eye prescription and asked for the cost. It seemed…read morereasonable to me. Then when I filled out the forms, they had me sign off on $89-$179 additional if I wear contacts. I would imagine at a lot of people who have glasses prescriptions use contacts, I really think they should've mentioned this to me on the phone when I asked for the cost of the appt. Even when I first sat down with the (very nice) tech to ask specifically how much it was gonna cost, she said she didn't know until we did the exam. They were essentially saying, 'Will it be what you booked it as, or will it be double? We don't know!'

Dr. Hyashida has provided very thorough exams and helped me with toric lenses for astigmatism for…read moreover 20 years.

The VA made a "veterans choice" ophthalmology appointment for me at this place, with a Keith Davis,…read moreMD While Dr Davis appears to be a physician, I could find no record of him being trained, or board certified, in ophthalmology. That means, to me, that he is not an opthalmogist. And to most folks, and the the VA, which would consider him to be a specialist if he were board certified, or board eligible.i can find neither. But, Yucca Valley is the place to be if you want to self-identify yourself as anything!

Office personnel are friendly, professional, accommodating and helpful. I have always been pleased…read morewith the services I have received and highly recommend them. Don't hesitate, they are very good!

After the waiting that I first talked about, once I got the glasses it was only a matter of a…read morecouple of weeks before one of the lenses fell out as I was cleaning it. So: exam-ok; staff-ok; customer service-wretched; product quality-poor. And of course there is absolutely no chance that I shall ever return.

The definition of customer service varies from one organization to another. In my opinion there…read moreare several areas that must be addressed to provide outstanding customer service. First, the staff should have an excellent attitude and great communication skills. Customers or Patients should be greeted in a pleasant, professional manner. Secondly, practitioners and businesses must realize that people can go where ever they want to have their services provided. Finally, patient's questions or concerns must be addressed. In summation, good customer service means simply to treat patients like you would like to be treated. The result is great customer service and appreciation for our valued patients. Dr. Dennis Lowman, Ms. Courteney Evans and Staff accomplished all the above. Outstanding Service, Outstanding Staff, Outstanding Lounge Area for Customers and all the above was address. Clarion Optometry Group goes above and beyond for my family and me. They care about their patients like no other optometry I've experienced! Keep up the outstanding work!

Best optometrist I have ever had, and I've had a few. Exceedingly competent, efficient, pleasant…read more And his opinion that it was time for me to have cataract surgery was insightful, and I'm glad I listened to him.

I had an unpleasant experience with the employees, perhaps even discriminatory, the employees…read morelacked common sense, I almost got up from my examination seat to bring in another patient, because he said he had an appointment after having been waiting for an hour and a half, I like the doctor's work but his employees are lazy. I made my report to my insurance company, so that they don't want to charge me for something they did.