If i could give zero stars, I would! HORRIFIC company. Takes advantage of elderly clients. Asks for payment on completion of job. says job is completed and forces payment even though job is not complete! Has yet to come and fix an installment issue that has been reported since NOVEMBER of 2019!!!!!!!! DO NOT RECOMMEND read more

We just had gutter guards installed, they did a great job. Clean and professional. James was our sales rep and Anthony did the installation. Made one phone call and James came out to measure and give us a price, we agreed and they were installed the very next day. read more

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Though the product is fine, the customer service is by far the worst we have ever experienced with any company, in any industry, ever. Sense no one on their service team is accountable, it's been five months and our issue has not been resolved - despite our calls and efforts. A quick summary of what we experienced: - The technician installing the system on our gutters broke several strands of string lights in our backyard ($200 worth). - The tech stated it was no big deal, and he would report it to his manager, and we would be reimbursed the next day. - We never received a call, so we called Leaf Filter. They were processing the refund and we could expect it in a few business days. - Never received the refund, never received any updates. We call again and ask for manager. We are told he is busy, but they give us his email. - We email the manager, detailing what happened, and including a screenshot of the receipt for the new lights we purchased. - We never received response nor refund. We call customer service, now for the third time, and detail what happened. We are told by team member, "WOW. That is horrible. I will escalate this to corporate so that it's handled and you get your refund." - You guessed it, never got the refund. Called again today and they're "looking into it." It's been OVER FIVE MONTHS since the incident happened... At this point we don't expect to ever receive the refund and we wish we'd gone with a different company. Don't recommend at all. read more

LeafFilter Gutter Protection - Picking up shards of glass left by Leaf Filter technician from knocking down our lights and not telling us. - Gutter Services Near Me - Hudson, Ohio

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Like buying locally. Called Leaf Filter and got someone to come out very next day. Came on Friday and scheduled installation Sunday. Got a bunch of talk about how this is going to keep the water away from your foundation, the installer will clean up and take all the bits and pieces when they leave, and they are trying to keep all their people working. Installer came, from Iowa as they needed help. Left and we cleaned up! It rained an hour later and water is pouring everywhere. Where the valley in the roofs are the splash guards came off to install the leaf guards. Now every where there is a valley in the roof it looks like a waterfall. Plus the joints in one of the downspouts leaks like a sieve. It was in the contract to replace. (It didn't leak before). Called the company starting Monday and they were always going to call back. (With COVID-19 we are swamped). Funny, but they can get right out to get your money though. All these people that say they are great, have they looked when it rained? read more

LeafFilter Gutter Protection - Gutter Services Near Me - Hudson, Ohio

I had an appointment for them to come out and give me a quote for cleaning the gutters this morning. The guy came out and started to push his cover guards and started off by telling me that they're quite expensive. I explained to him that I just need a quote for cleaning the gutters and if he wants to leave me a separate quote for gutter guards, I'd be glad to look at it. He kept on insisting that I be there so that he could explain the quote to me. He said I needed to make choices. I asked him to put a quote in from Low to high-end so then I could look at the options. He then said there's only one choice, but I need it to be there so we can explain it to me. I again told him that I was going to leave and I just need him to leave a quote. I returned and there is no quote. I called their 916 phone number and they told me no one leaves quotes, they need you there so they can explain it. I am not recommending this Company and I feel as though they were trying to rip me off, overcharge me, get me to buy something other than getting my gutters cleaned out. I would suggest you run if they ever show up at your door !!! I would've never given them a star but the lowest I can go is one read more

I cant speak to the effectiveness of the product as i never got past the initial call. I had jumped on Angie's List to find some estimates for gutter cleaning and within a day these guys started calling. When I finally answered one of their calls (I work from home so I don't usually take unknown calls during the day) I was bombarded by a high-pressure sales lady obviously reading off of a script. I tried to politely end the call but she had endless ruses to try and get something scheduled. Seriously, it was getting painful. After 5 or 10 minutes of this back-and-forth we were mercifully cut off (no, I didn't hang up - as much as I wanted to) and I was in the process of entering them in my Spam entry on my phone when they called back and left a voicemail about how we were cut off and "we need to get that appointment scheduled!" I'm sorry, but the days of high-pressure cold sales are (or should be) over. There are too many options out there to be pushed into a bad decision by a seemingly unscrupulous company. I know the challenges - I've done sales before and I know how difficult it is. I don't blame the phone rep, though - I blame the shady management that forces their sales team to use these types of tactics. With the wealth of information we have at our fingertips today, there's NO reason to ever patronize a company that has to resort to this kind of pressure. If I get this much push on an initial call, there is ABSOLUTELY NO WAY I'll ever let one of their people in or near my house. I'd recommend avoiding these guys at all costs. read more

Incessant spam calls from ever-changing numbers from LF after filing a referral quote through Angi for gutter repair estimates. They won't take no for an answer. Filed complaints with both the BBB and FTC. They will call you EVERY DAY and ignore requests to stop. read more

The service was excellent. The installers outstanding. Can't thank them enough! Highly recommende.

I can't say enough about this company from the very first meeting with the sales person, who, in fact, was very professional and to the installer. The installation was very well done very professional and clean up is done also. read more

Be weary of your quote. Was quoted for by Rep for footage that could not be done due to prefab patio roofing. Took three months to get a refund for that footage. Job partially complete on first trip, crew returned a few weeks after to correct missing portions not completed. At that time I was informed about the 26 ft that should not have been quoted. Work crew was professional and did good clean work, both times. Sales Rep, I believe, is only out to pad his pocket. Got the run around a couple of times with support, till a resolution was obtained. Go some place else. read more

You had me until the bald headed guy with the Wyatt Earp mustache says "...leaf filter's gonna make my home more valuable. Especially when I go to sell it." Seriously? LOL. You must be owned by the same folks that run CarShield. (See Yelp for more.) read more

I'm having problems with my leaf guard system. I've called about 4 times in the last week and a half. nobody is getting back to me! it's lifting up all over my roof and I want it taken out and my money back! read more

Eeks! I should have read the reviews first! I also saw on indeed.com they received very poor reviews as an employer. I am highly disappointed in the professionalism and customer service they displayed, both from Bill Russell, COMMERICAL ACCOUNTS MANAGER and Shane, who was the manager when I called in. I had to move my appointment the day before and they showed up anyway after I had already moved it. I took the day off and scheduled several appointments which were very close together. Needed things to be on time. So Bill, the ACCOUNTS MANAGER, shows up 20 minutes late. No phone call alerting me he was late. Then he lied to his manager and said he called me. Bill copped an attitude the second he walked up to my front door. Saying he got lost in downtown. Seriously? Like you can't follow a GPS map and be on time? Then very curtly he says to me, "What can I do for you?" Again, what are you here for???? So I said, "You are here for the leaf guard. Go ahead and measure." He then stomped off with more attitude. I called for the manager and got Shane, who also had attitude when I called. Not sure why they were so aggressive with me and ultimately highly insulting. After listening to Shane be just as rude as Bill was I said, "Just cancel the appointment and get off my property." I could hear Bill through the window disparaging me and calling me all kinds of names. I went downstairs and told him to cancel the appointment and get off my property. He refused. He stood there (all 350#s) and taunted me. He said, "What if I refuse? What are you going to do about it?" He clearly dwarfed me and made moves towards me to intimidate me. I said, "GET OFF MY PROPERTY!!!!" He was horrible. Continued to call me names, taunt me, say he wasn't leaving, that I could call 911. He would leave when he was ready. Then he continued to insult my new home, ridiculing my gutters, which I had no control over from the previous owner. He was a complete JERK. Shane was a complete JERK. They "may" have a decent product, but their customer service was just deplorable. Taunting, name calling, insulting, intimidating. My heart is still racing. read more

I had a Leaf Filter Salesman come recently. The 1.5 hours was a total waste of time, but I suppose it was entertainment and I even told the salesman that. He seemed a bit offended by that...LOL. I didn't budge nor was my wife there. He dropped the price 3 times ($3200, then $3000; $2400; then $1600); called his boss; oh he has a commercial job coming and we can fit in your job in with those commercial jobs to save you even more money; when you get your roof done, you'll have to get new gutters...but not with our system! Do yourself a favor and search Leaf Filter scams or pull up review videos on YouTube about how ineffective this gutter system is. The customer support is a series of broken promises to wear you down and frustrate you AFTER you've paid them. What a total waste of money. I'm still young enough to get up on a ladder to clean my gutters and I intend to keep doing that. read more

This place is shady. The guy came out and I asked if he'd just give me the quote. He said he could not unless he gave me his sales pitch. I sat through that, which was excruciating. After all that he quoted me at 5,600$. By the time he left he said he could do it for 2,800$. So, essentially he tried to steal 3,000$ from me. Don't trust these people. They are trying to take advantage of you. If my next quote is higher than their lowest offer I still wouldn't go with them. read more

I am still waiting for my deposit to be returned which they took almost three months ago. I have never dealt with a company that lies, shows up and says one thing and does not do the job.They did not like my step pitch slate roof or my copper gutters, both the best kind of gutters and roof you can have. They lied so many times I lost count. I have called about 10 times to have my deposit returned and still have not seen it. Buyer beware! read more

Installer was complete within 4 hrs. They completely cleaned the gutters before installation. After our major freeze on the Texas Gulf Coast, the trees around my house dropped the rest of their leaves. I had Leaf Filter installed just in time. Now I'm waiting for those April showers to test the water runoff. read more

Installation cancelled due to a truck that broke down. Several hours of calls for a reschedule, promises of call backs, supervisors who are rude an obnoxious, and learning that the installation is subcontracted even though they sat they don't subcontract. I no longer want this company to do any work on my home. Good riddance! read more

We just had the Leaf Filter Gutter Protection installed on our home. The installation went well and the installer, Hector, was terrific. The entire process from the salesman's pitch, which was clear and covered everything from start to finish, to the installation and pricing was terrific. So far so good. read more

We had some issues with the installation and have attempted to contact them for 21 days now. When we called them 21 days ago the message said to leave a voicemail and we would be contacted within 24 hours. We have called several times and still haven't been contacted to resolve the issues that we have. Communication goes a long way. So far they have been doing a very poor job. read more

I signed off on the installer's work even though it was too dark to see (and too high up). Silly me. The gutters leak everywhere and water pours out from the sides and corners - not the downspout. They had assured us there would be no icicles but we had tons. We called and the guy who came out during the winter made excuses and said the company was so lousy he was quitting. Still more problems this Spring and set up an appointment - nobody ever showed up or called to reschedule. BUYER BEWARE! read more

I called LeafFilter for an estimate on gutter guards for my house after getting tired of cleaning leaves out every Fall. I saw their coupon in the Valpak mailing, so I decided to check them out. I made an appointment with a salesman to come to my house to do a demo and spiel and I must say, he did a great job of convincing me of their product. The way they do it, is they try to get you to buy on the spot. After his initial quote was too high in my opinion, I declined and then he came back with another offer and I asked if he could reduce it some more and he did..reluctantly. I was ok with the 3rd quote and signed the papers. He clearly wasn't happy and didn't say much when leaving. LOL I guess that cut into his commission? Oh well, I got a good price! Keep this in mind if you get a quote from them or any other company for that matter! Well, their product is fantastic! It consists of an extruded plastic piece and a fine stainless steel mesh that is attached on top of the extrusion. This assembly gets installed on top of your existing gutters with a bracket and some screws. It's a very clean cut design and you can't even notice it from the ground really. It's been 7 years and zero clogged gutters! They have a lifetime transferable warranty against clogged gutters, but I was getting a new roof put on my house, so I needed to have Leaf Filter come out to remove the gutter guards and then reinstall them after the roofing job in order to maintain that warranty. Now getting them to actually come out to remove the Leaf Filters...that was awful. Their service department leaves a lot to be desired. After a number of calls weren't returned, I ended up DMing them on Instagram of all places and they got someone to call me back in an hour or so! He left a message and a cell phone number for me to reach him. Wow... Getting a hold of someone to schedule the reinstall was another hassle! I called their service line daily for 4 days and they claimed that I would get a call back to have it scheduled. Noone called me. I got tired of BS because I wanted the gutter guards reinstalled ASAP before the leaves started coming down. I contacted them on IG again and that didn't seem to help. I called the guy's cell and he didn't answer and didn't return my call. I tried again the following day and he answered to finally schedule it. They gave me a 9am-11am window of when they would arrive and I had my dad stay at my house to wait for them while I was at work. Hours and hours passed and they didn't show up. I called the guy and he said they would be there soon and apologized. The person didn't arrive until almost 4pm! Arrrgh! What a mess. At least it's done with. read more

Had a vendor come out to demonstrate the product and measure the roof for a cost estimate. He seemed like a knowledgeable guy and It all looked reasonable. After some negotiation, I went ahead to schedule the install. The contract gives you three days to cancel in case you have second thoughts. While I did not have second thoughts I did call to change the order. The operator took my number and said the supervisor would have to call back. Likely later that day. I did not get a return call so I called again the second day to make sure they can accommodate the change. It was pretty minor after all. Still no response so I called on the third day but this time it was to cancel. And guess what, within 30 minutes the supervisor returned my call. Sorry, but by this time I lost faith in the company's ability to communicate other than when sales is involved. read more

A job well done. half these "reviews" are probably ridiculously picky Californians who complain about the traffic everyday too lol Guys showed up on time, did a good job, and product working good from what i can tell. I'd hire them again! read more

Very efficient and worth the price not to have to worry about the gutter problem and rain damage for it.

Beware of this company. Their product does keep out leaves but! 1. Heavy rains run over their system onto your yard. 2. After a few years you get Rust stripe marks on your gutter face. 3. Their high price product uses carbon screws that rust and you get rust stripes requiring repainting. 4. Customer service would not even address this issue. They said their aware of this problem but would not correct it. read more

I am greatly disappointed by the product and the company's service. LeafFilter North has not completed what was promised in their contract. 1. Downspouts not cleaned and realigned. The contract specified they would clean and realign all downspouts. They attempted only one (1) of sixteen (16). Their website (http://www.leaffilter.com/about/leaffilter-installation/) specifies that installation will include "Step 2: Clean and Realign Downspout." After partially attempting to clean one downspout, they advised that the bottom was blocked and they simply didn't continue. Their promise was not completed. 2. Homeowner Inspection Certificate not received. Their website specifies their final step is "We will walk the perimeter of your property along with you to inspect the completed work and to answer any question or concerns you may have. You will then receive our Homeowner Inspection Certificate that guarantees a satisfactory installation." They did not complete this inspection with me so I did not get to approve the installation. I would not have approved if I had been given the chance. I have never received a Lifetime Transeferrabe Warranty 3. Subcontracted Company and no response to complaints. LeafFilter was not the company that came to install the product. I was never told that they would use another company to do the job. If I knew I would not hire them. I called the day of the installation to complain that the job had not been completed properly. My first call reached a LeafFilter salesman JB, but he hung up on me. My second call reached a regional manager. He promised that he would personally come to check the work. He did not show up at the scheduled appointment time. He called after the appointment time had passed to reschedule. He did not show up for that appointment either. There was no call, no explanation after that. LeafFilter North has not followed through on their promises. 4. Improper installation. The product was installed poorly in comparison to the workmanship promised on their website and promised by the salesman. There are gaps between the guard system and the roof. There is damage to the roof in several places. They made poorly measured cuts to the fascia board exposing the wood to the elements which will cause rot. Please see the attached are photos of the poor product installation on my property. 5. Product failure. The system has not worked. I've since found another customer complaint that echoes my experience: "I know the guarantee says "nothing but water" in the gutters, but it should say "Not even water" in the gutters." (http://www.yelp.com/biz/leaffilter-redmond) LeafFilter gives a "lifetime guarantee" but their installation was never completed properly so the system didn't work from day one! The promises and claims of this product and the LeafFilter company have fallen short. Attached are photos that show how the leaves sit on top of the gutters to block the water get into the gutters. I have come to the conclusion that I have spent $13,698 on a gutter system that was installed improperly by a company (through a subcontractor) that has not responded to my complaints. I am devastated to discover that your company, your product and your promises are fraudulent. Please lean from my lesson, do not waste your money on this company! read more

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SCAM. EXTORTION. Very friendly sales person pitched the great leaf filter system. Gave us a written quote. We saved for months and booked the installation. Minutes before installing I thought it was odd the worker said he was just putting up gutters and later someone will come install the leaf filters. I asked him to first confirm the leaf filter installation before he start installing the gutters. He ended up leaving 10 minutes later while I waited inside to hear a response from head office. It's a SCAM. They tell you they will install the whole package, but only install the gutters, then later extort thousands of dollars from you to put the filters in that match their gutters. So thankful I discovered their scam minutes before they installed! read more

So far I am unsatisfied. The sales person who came here made the product and installation seem high quality and professional. Yesterday we had an appointment for the gutters to be replaced for the whole house, but they showed up late and didn't start working until 2pm. I was working inside and didn't notice that they left. When my husband called them they said that they ran into a problem and their manager would be calling. They replaced one gutter in the front of the house but said it wasn't connected properly and left the old downspouts. Now their manager said he would be over "towards the end of the week" to see what can be done. The sales person took photos of all the gutters. If there was going to be a problem with installation they should have not taken the job or contacted us previously. Anxious about moving forward with this installation and starting to feel like it's a complete waste of money. ---------update---- They said they would contact us by the end of the weekend and send a manager over. Nothing has happened. No show, no phone call, no explanation. ------update----- The manager came on a Saturday while we were away without setting an appointment. They said they can't install our gutters because it's impossible to do so correctly but they already did one gutter in the front of the house. The pitch is wrong and there are sharp edges everywhere. They want to charge us for this. They said they will come out one last time to 'check' to see what can be done. They said they would add the filter, but the gutters can't be replaced. HOWEVER the first time they said our gutters were pitched incorrectly and causing issues. They need to be replaced because more spouts must be added and they are leaking in some spots. If nothing can be done we are going to search for legal council. Avoid this company like the plague. read more

Terrible. The product might be great, I don't know, I wasn't able to get it installed. I had the sales person come out for the estimate (I was told it would be about 45 minutes, but took closer to 2 hrs, and I had to leave for another appointment). He also spent more time than needed talking about what a great company it was how they were listed on Angie's List, BBB and Consumer Report. He went over that quickly since I had to go, but I don't need the hard sell, just tell me about the product and price. After thinking it over, we decided to proceed as it sounded great, and set up in install date. I was told I only had to be present at the end, to take a look and sign off on things. Day of the install, I get a phone call at 9:30, from the installer telling me he's there and going to start. I say I'll try to be there by noon. I end up getting there at 12:30 and there's no one there. I call him and he tells me they couldn't install the product and that he called HQ and they were supposed to inform me. I track down the sales rep, and then eventually get a call back from Operations saying it wouldn't fit on my gutters for various reasons. Am I disappointed to not have the product? Sure. Am I annoyed that this should have been caught when the sales rep came and did the estimate? Sure. But what really upsets me is that from the initial call, to me arriving, I received no notification that they were proceeding with the project. Why no courtesy call? Because I'm not longer a customer, they don't care about service? I had an appointment in SF that morning I couldn't get out of and had to cut it short to be back to sign off on papers. Would've been nice if I had been informed at any point that they couldn't hold up their end of the contract. The operations manager told me he thought I was home and the installer had informed me. But he also came to the house to double check himself. He said he knocked and I wasn't home (maybe call and follow up as a courtesy and cover your bases?). My backyard was also left a mess with debris all over. He could have easily used the hose in the backyard to at least wash it down a little and clean up after himself. But I guess once you're no longer going to give them money they could care less about respecting your time or your home. read more

Horrible experience. The first person that you have contact with from the company is your typical loser salesman who just loves to hear himself talk (Brian) and bragged about how they did a billion in sales last year. I was promised certain features and performance that wasn't the end result. They also tried to go back on what we agreed upon with our original deal when the installer showed up. Once the loser left my house I could not get in contact with him to try to sort things out. Overall, would not recommend at all. Total waste of time and money. Unless you enjoy being swindled by someone like a used car salesman, in that case then go for it. I thought it would take longer to install but once you work out the numbers it came out to $500-$600 / hour....I promise you they are not worth that money. That's top of the line lawyer money. Also didn't wear a mask so that should've been the first sign that they don't care about their customers at all. Will definitely be paying their competitor for the rest of the house. read more

We do love our covers except if you want service because your new covers have some sand and gravel that washed off from the first rain storm and you don't want to get up on the ladder yourself (that was why we put these things on) then forget it.... They offered me service 6 weeks from today. That is ridiculous so I guess I would say, do not count on them for service. We will have to get up and do it ourselves. Not sure this was a great purchase if this is the "service" that goes along with it. read more

In a word..."TERRIBLE". The LeafFilter system has created more problems than it's solved. It does not "allow as much water as open gutters" as stated on the webpage. This is false advertising. When problems were reported, little to no service is provided. Multiple conversions with "customer service" has resulted in little more than lip-service. A "repair" was attempted to address water flowing over the gutters, but it's hideous and unacceptable...and would be unnecessary if the SYSTEM WORKED AS ADVERTISED. Still trying to get LeafFilter to remove the system and issue a refund. Worst purchase and subsequent service ever. BUYER BEWARE. read more

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Do not use Leaf filter Chris gave a price for leaf filter gutter, Then he bait and switch. He ask me to sign to get start the next day.

I spent over $3000.00 for Leaf Filter and it was a huge mistake. Never heard back from the salesman to see how satisfied I was. Already called their warranty company once before to come out and fix a section of gutter that is leaking water into my house. They never fixed the problem. I'm going to call them again but I had less problems before they installed the new gutter system. read more

Good luck trying to get LeafFilter to honor the lifetime warranty or 100% customer satisfaction. After an improper installation admitted to by their managers and and agreement to repair two years ago, I'm still waiting. I call after every snow storm as the melting snow drips water over the LeafFilter instead of into my gutters. There are ice patches outside every door of my home causing slip and fall hazards everywhere. I get a new ticket opened and about a week later a new manager calls to tell me they're busy but let they'll get me on the schedule. Then, nothing. Their manager and technician admitted that the LeafFilter should not have been installed as the drip edge configuration wouldn't work with your product. He offered and scheduled to come replace the drip edge and remove and reinstall the gutters if necessary, again over two years ago. To anyone that reads don't waste your money! read more

Salesperson came to my home for estimate. His salespitch was great, the price not so great. I told him we wanted to think it over and get back to him. The price was over 5,000 with discounts it was either over 3,000 or 4,000 depending on which option we chose. The salesperson suggested he step outside so we can discuss it. I said I wanted to sleep on it and we would call him the next day. He packed up his stuff and was visibly annoyed and left in a huff. Very disappointed. read more

Don't purchase LEAFFILTER GUTTER PROTECTION Why : because they do clog on top of the filter which is not covered by the warranty period Thanks Roger B NOVEMBER 30 2020 read more

LeafFilter Gutter Protection definitely keeps the leaves out of our gutters - because everything piles up on top of the gutters. Of course, the rain pours over the top too, because the gutters are so clogged. read more

LeafFilter Gutter Protection - Gutter Services Near Me - Hudson, Ohio

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This place makes the DMV and Comcast look like a world class customer service providers. Needed gutter cleaning/repair and the salesman gave a convincing pitch and the price didn't seem too high given the "warranty" and "guarantee" that came with this. However everything that happened after the sale was a complete train wreck. Highlights include: 1. Terrible Service Experience: hiring a national company I expected professional field workers. Instead I received two guys who you could have found on craigslist, that did not in any way look professional, and who spoke almost no English. Strike one. 2. Terrible Job Quality: the gutter repair they did made my gutter system look WORSE than it did before the work itself. They tried to get me to sign for the job before giving me the opportunity to even inspect there work, to which I said no let me see the job. I saw their work, found issues, and asked them to correct. Even after they left, the next time it rained the gutters leaked all down the side of my house. Strike two. 3. Terrible Customer Service (Part 1): the credit card which I had given the salesman did not work, and the day after the job was done the LeafFilter finance department calls me not once... not twice.. but SIX TIMES. They left two messages. All because they wanted my credit card, which come to find out they ENTERED IN INCORRECTLY to begin with. Seriously people. Call once, leave one voicemail, and wait for a response like any normal company would do. Don't call 6 calls in a day like some Chinese robo-caller - that is literally harassment. Strike three. 4. Terrible Customer Service (Part 2): given my gutters were not working properly after LeafFilter's first visit, I called them back and asked they fix it. I was told someone would come out ten days later - a guy with much more experience and more professional. So far, so good. They told me they'd also do a few extra fixes for free as an apology for the bad service. Awesome, I'll take it. The very next day I'm on a work call and the SAME GUYS who screwed up the job the day before are at my door again wanting to fix it. They fixed what was broken and nothing more... basically lied about what they'd do to make up for the headache. Well worse, I was given ZERO heads up of this. So let me get this straight, you call me 6 times in a single day asking for my credit card info again, but can't call once to say "hey I know you weren't expecting this but someone will be coming to your house later today, not next week". Super awkward sending out the same team again... it's like LeafFilter has no professional etiquette or common sense. Strike (... are we even still keeping track?) 5. Terrible Customer Service (Part 3): after this debacle I call into customer service asking to speak with a manager. They told me no one is here now but they'd call me back in next 2 days. A week goes by... nothing. I call back. They said "oh our bad, someone should have called within 48 hours, we'll let them know." Two weeks later and still no one has called. Emailed them and told them the situation. Completely ghosted. Given up at this point. This company is a complete joke. God help me if the gutters break and I need go back to them for maintenance. PLEASE SAVE YOURSELF INCREDIBLE HEADACHE AND FIND ANYONE ELSE BUT THESE PEOPLE. THEY ARE 100% SALES ORIENTED AND 0% QUALITY OR CUSTOMER SERVICE ORIENTED. read more