I cannot tell you enough about the integrity of this business. I was so pleased with the work done…read more However, I found a folding door that was no longer working after a week or so after the completion of the job. Seems I had missed so communication. When I asked the owner to fix the door, after over a year, they were here in no time and now the door is fixed! I would whole heartedly recommend Halco. Fantastic service before and after the job was done!!!

I contacted this company as a property owner with multiple rental properties to ask about services…read moreand eligibility for available incentives and grant programs, as the information online was unclear. My goal was to have an initial conversation to see which properties might qualify before moving further. The representative said she could help, but the call focused on collecting detailed information to pass to a specialist rather than answering general questions. I was asked for my billing address and the exact addresses of all properties. When I asked why this was needed at such an early stage, she explained they use addresses to look up assessment values, square footage, and photos or details from sites like Zillow before an audit. I explained that online data often does not reflect conditions relevant to insulation needs, basement/attic size, etc and that I was happy to provide full details once we determined it made sense to proceed. I was told I likely would not receive a call back without providing addresses. After giving one address for a property we were open to getting a quote on, I was told a callback would take about four days. Five minutes later, I received another call saying they would not be able to help, without any explanation given. Overall, it appeared the priority was evaluating properties to decide business viability, instead of first discussing services or eligibility.

Asked them to come in and do a quote on a sump pump install. They came in and said I needed to…read moreclean my downspouts. They also only cleaned 2 out of 3 Now I removed the use of the downspouts and redirected the water so these were not in use. But they said if I cleaned these the issue would go away. After the service they then came back and said I needed a sump pump installed. They also would not issue a credit on the original work request even though they were wrong. Do not trust these people they are only out to make as much money as possible. The tech left his tools and left all my stuff he borrowed laying in the backyard... Pick up after yourself.

Spoke with Eric the afternoon before the appointment to install a sink pump was made. I explained…read morehow I already bought the supplies needed for this job, I already removed the old pump etc. Eric ASSURED ME that they would definitely not charge me the full price because I already did have the work. Stupid me I believed him. I ended up paying $59 for the service call because the install was costing me $371.00 for a simple sink drain install and I did half the work and bought all the supplies needed including the pump! ERIC YOU ARE A F'ing liar and a POS!

The people from Penfield heating and plumbing could not come more highly recommended!!!…read more Steve, who put my sump pump in... He was fast, efficient and knowledgeable. Anthony who took his lunch hour to come to my house and inspect what I needed him to look at.. He went above and beyond my expectations. I would give them an 11 out of 10 and I would highly recommend them to anyone and would never use anyone but them from now on.. They are excellent!!!!!

Leaky outdoor faucet that froze last winter. Penfield attempted to repair but ended up replacing…read more They had to find the pipe and did a super clean job getting to it, and when completed, covered the wall will a neat cover .

We have used Culligan in Lima for delivered jugs of water for years. We have had excellent service,…read morecustomer support and care. Tom, who most often delivers our water is as friendly and kind as the local mail delivery person. Jason, the owner is very knowledgeable and helpful. The office staff is super kind, organized and attentive. We were looking for flouride free clean drinking water and are so thrilled to have found it! Each bill shows the upcoming delivery schedule months ahead. I enter it in my calendar and they call prior 4-7 days ahead I believe) as a reminder and to make sure we still need the delivery. On the day of, I put the empty's out and if we are home, they will even offer to bring the jugs inside the house to where we want them to go. Super appreciate this company, its product and the staff.

I was pleased with the service to start, but upon ending my service, I was incredibly frustrated…read moreand disappointed. Even though it was scheduled, they didn't pick up my water dispenser. They also said they didn't pick up the empty jugs, even though they were no longer there. I ended up having to drop off the water dispenser to them and fight for my deposits back. Months later, I got a bill for the annual fee for the dispenser when I don't even have service with them anymore.

We are so grateful to have found Aquanology! Matthew came out to discuss potential options for a…read morewhole house water filtration and softener system. He was very detailed, knowledgeable, and great to work with. He answered all of my questions and provided solutions and options for the issues we wanted help with. Matthew and Lamar installed the system and we could not be more happy with the quality of their work and the service they provided. They came highly recommend to us and we would recommend them as well!

they weren't able to service my area/problem but were helpful to take time on the phone with me…read moreanyway and forwarded me on to some people who could help.

Fast, thorough, found root cause of the problem with my sump pump. The initial repair of the dump…read morepump itself was affordable, but the extend piping repair was more than I budgeted for so I needed to get a few additional estimates.

Response to the business manager: Yes, we have the correct company. Thank you for checking out our…read moreother reviews. We just returned from a long awaited Florida vacation. Also, yes, Crowley has a five star rating from us for their work on our house in Rochester.

Zoom Drain was the 3rd professional I had on site for an emergency issue. Andrew, the technician,…read morewas friendly, knowledgeable and professional. He was able to fix the issue in a timely manner. The total cost was on the higher side but worth the peace of mind they provided. He walked me through what he did to fix our issue step by step and I am confident this issue will not come back.

I needed zoom drain to come out to my house as my bathroom toilet and shower were all stopped up…read more Phil came out and was so polite and nice and had a smile on his face. he figured out what was wrong and fixed it. He was here about an hour or so . I was impressed he did it so quickly.