1. Leading Edge Financial

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Schaumburg, IL

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Leading Edge Financial

5.0 (1 review)

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17 years ago

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Charles Schwab

Charles Schwab

(6 reviews)

I made an appointment here online left all my information. Received a call after 48 hours and they…read moreleft a voicemail luckily on my cell phone. I tried calling them back three times within the hour and no one picked up the phone. Everything went straight to voicemail and therefore we never actually made any kind of contact. Further, the man from Charles Schwab never tried calling a second time to try to reach me. I am sure they have caller ID there where they show missed calls. In fact it also probably shows the name and the phone number so they knew I called back three times and still never called me back. This is definitely not the way to do business and part of me is glad they didn't call me again.

I have a new brokerage account that I wanted to get some clarity on how to operate it, from Charles…read moreSchwab, so I went online to make an appointment. A young man called me back and told me that I didn't need an appointment just to get clarity on my account, that I could just walk in and see someone. I came to the office, and the receptionist and Manager were so unhelpful. They just passed me a card and told me to call the toll free number to speak with someone. I protested and asked if I could just speak with someone for 10 mins, and they still refused me. I was so disgusted with this LACK of customer service. It is unfortunate, that I won't ever be able to consider the branch office as a resource, because I won't ever go there again. Horrible!

Leading Edge Financial - financialservices - Updated October 2026

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