As a recent transplant to IL, I dreaded starting over with new insurance policies for my auto and…read morehome. My dislike for the process only increased after a frustrating experience with another agent who was both incompetent and impatient in attempting to explain the details of his quotes, and seemed only to be interested in making a quick buck. I then found Andy online, and thought, "well, at least it can't get any worse..." Fortunately, not only did it NOT get worse, but it got much, much better! Speaking with Andy was a huge relief, and a breath of fresh air after my previous, negative experience. Andy truly knows his stuff, and goes above and beyond to make sure you have the knowledge you need to make educated decisions. I am the type of person who wants to understand every detail of what I'm paying for, and Andy answered all my questions with clarity and infinite patience. If he didn't know something, he made a note and got back to me later. He will spend as much time as it takes to ensure your satisfaction, no matter how small your policies may be. Andy makes sure you are adequately covered, and recommends additional coverages to consider without putting on the hard sell. If you want something, he will make it happen, but if you tell him you're not interested, he "gets it" and moves on--no pressure, ever. I would highly recommend Andy to anyone.

Wealth of information, knowledge and resources for all kinds of personal and business insurance…read moreneeds. Personal attention and one-on-one conversations incredibly valuable to thinking about and getting what you need.

I have been a customer of Pam Gleich and her office since 2014. I have always had a good…read moreexperience and always been offered competitive rates for all of my insurance needs. Customer service has been top notch and if you're looking for a helpful staff look no further.

If you're looking for an insurance agent who will let you down in ways you didn't even know were…read moreimaginable, Pam Gleich is the one for you! After a leak in my condo building caused extensive damage to my unit and left me without hot water, Pam did nearly nothing to help and showed absolutely no concern for my claim. When I filed a claim, I asked if someone from the agency or an adjuster could come to my unit to evaluate the damage fully. She refused. She gave me the name of an adjuster who did not contact me, even after I followed up with him and Pam every day for three days. Finally, on the third day, she said she gave me the wrong adjuster. She gave me a new adjuster who then also failed to contact me for days. Long story short, the entire process dragged on in this manner. After three weeks of this nonsense, I filed a complaint against Pam with the AllState home office. This seemed to get the ball rolling, but she had the nerve to leave me a nasty voicemail claiming that I had no reason to file the complaint. Then, she sent a renewal notice with a post-it note stating that my premium was going up. Since the corporate office did help me to get my claim resolved, I ended up staying with AllState. However, I've switched agents and hope that this one will be more useful. The bottom line is that I paid Pam for months for insurance coverage that she ultimately did not provide me. In addition to being a horrible, rotten person to work with, she did not live up to her word.

In my over a decade of being a client, never heard from this guy. Naturally, I cancelled…read more A year later, I needed info from my past policy, even asked for a quote. He never got back with me. I've spoken with other agents from Geico, State Farm, Farmers, Liberty Mutual - and I had great experiences with all the agents I've spoken with. They get back with me within 24 hours. Perhaps if you're a millionaire he'd get back with you. But if you're not within the upper 1%, don't bother!!

Robert is a great agent. He well versed in the policies Allstate offers. He is quick to respond…read morewhen Ive been in a pinch and helps resolve the problem at hand. Meet him and you will move your business to him, great guy.

Outstanding Service ! My husband ans I would like to express…read moreour gratitude to Sally Kwan for the outstanding service we received from her and for her guidance and compassion during a very difficult period. We have been with Todd Markman's Wilmette office for many years which attests to our satisfaction with this company. The staff are efficient and courteous and Sally has been our go to person for information and advice - she has always been a pleasure to talk with. When we discovered that our vehicle has been stolen. We were already under a great deal of stress due to a family medical condition which eventually caused the claims process to last much longer than expected. Sally was our rock from start to finish, she could not have been kinder or more helpful. When she first heard about our situation, she immediately filed the claim for us and contacted the rental car company. During the process she reviewed our policy with us, guided us through the paper work and answered our emails promptly, all the time giving us emotional support, In the final stage, she spoke with the first claims adjuster on our behalf, then conference called with us and the total loss claims adjuster. The whole experience felt like a marathon, and we were very thankful for her proactivity. Sometimes it was hard to realize that we weren't the only ones she was assisting. I think that people in this profession need a rare talent in order to deal with both the practical and emotional needs of those experiencing loss, We were fortunate, working with Sally Kwan was like having a trusted friend on our side. Sandra F.

Camilo is courteous, friendly and efficient. He helped me with what needed and sent the information…read moreI was requesting in moments. Fantastic customer service!

I've been of customer of State Farm since 2001 when we enrolled through Don Olson's office in…read moreWilmette. Service was always friendly, prompt and professional. The products and coverage have been very good and still are. Based on my infrequent contact with Nathan, he seems like a solid guy. I wish I could say the same for his office staff. 99% of my interactions are with Bethany - robotic, argumentative and condescending. Thank G*d I only have to speak with the office once or twice a year. Anyone know a local agent/office that at least pretends to appreciate your business?

When he first took over the agency, the service was excellent…read more I have been trying to reach him for a few weeks. I have left several messages. The hours posted are not accurate. His associate told me he only works 2.5 day a week. I am looking for another agency.

Above and beyond! Niko helped make my purchase as easy as possible. From holding my hand…read morethroughout the process, doing work behind the scenes on my behalf, to having connections to help make the deal go thru as fast as possible. I can't recommend him and MRG enough, I hope to use them again in the near future!

Niko was extremely helpful throughout the homebuying process. He was wonderful to work with in…read morehelping us purchase our first home. He explained things clearly and patiently in a way that we were comfortable with every step of the way. Niko was very knowledgeable and straightforward without being pushy and was very reputable throughout the process. We look forward to working with him in the future!

I have known Richard Sazonoff since 1995. He has advised and provided for my wife and me on our…read morelife and health insurance needs since then. Richard has always been professional, knowledgeable, experienced and responsive. He has also become a friend that I can count on for objective advice regarding our insurance needs as we mature into our senior years. If you need a source you can trust to advise on your insurance, Richard can be that source. Peter Kamberos

I have worked with Rich Sazonoff for over twenty-five years, planning and then implementing my…read moreretirement plans. All my IRA accounts were set up with him and have proven to be quite valuable in my retirement years. He also helped arrange Long-Term Care Insurance for both me and my spouse, which, hopefully, we will never have to use. Rich is very trustworthy and always willing to help. He answers calls and emails promptly and knows the business very well. Without hesitation, I can highly recommend Sazonoff Insurance Services for all your insurance and retirement needs.