We had our main drain clog again. Whenever we have these issues (until we can do a dig and repair)…read morewe always call the wonderful team at South Platte services!! Brylee and Vayden did a great job. Friendly, fast and thorough. I would highly recommend them. Love supporting a local family owned business!!

I signed up with their waist collection services a few years back, because I wanted to stay with a…read morelocal company, and their prices were reasonable. However, they increased their rates regularly, to the point now where their fees are the same as the other guys, but their service absolutely sucks. When I canceled, I was doing a refund of 40 bucks, but they took 35 of it as an administrative and pick up fee. I had cancel my service, but still had garbage and recyclables in my bins. They schedule a time to come pick them up, but wouldn't take them because there were still things in them! Their communications have been terrible, and when they have taken place, they've been very rude. I wouldn't use these guys even if I had to haul everything myself in a hand drawn wheelbarrow to the trash yard.

This company is terrific! From the lovely woman who handles the phone, Hannah, to the guy who came…read moreout to my home (John), I experienced wonderful customer service from start to finish with Mainline. After having my sewer lines cleaned out by the terrific Joe McCloud from Diamondback Drains (recommended as step #1 by Mainline), I had the Mainline service rep come out to scope out my line. He did a great job and explained every step of what he was doing. He scoped my sewer line out to the street and found that there were no breaks or cracks or irregularities anywhere in my line. A different and well-known plumbing company had tried to tell me a year ago that all of my pipes were cracked and needed to be replaced---to the tune of almost $15,000. Thank goodness I resisted that other company's dishonest, hard-sell pitch. Mainline is efficient, reasonably priced, friendly and HONEST. If you want great service and do not want to be lied to or price-gauged, call Mainline.

This place is amazing!!! The owner and their team are the best at customer service and recommending…read morepeople and services that meet your means and needs. Plumbline Services came to my grandmother's house and quoted her a $9000 patch job, thankfully for the amazing and honest work mainline did they found Plumbline was lying and trying to scam an elderly person for thousands of dollars. Thank you Mainline and the amazing work you do and we are so thankful for you!

They didn't specify cost of services before providing them, didn't provide detailed invoice until…read moretwo months after services were rendered, and requested immediate payment with threat of lien on home at time invoice was provided. Their excuse for not disclosing costs upfront was that their services were related to emergency services and a home insurance claim. Furthermore, they waited several weeks after insurance claim was denied to mention we owed for their services and asked for immediate payment on first notice. No reasonable payment plan was provided for the expensive service. While they offered two payments, they had to both be made in two weeks time frame from invoice being serviced or else face threat of lein. The notice of the lein was not given until a week prior to application of the lein.

I called for an estimate and was told it would be $2500-3000 to come to the house and check on…read morewater damage from a freak storm last week! Are you kidding me?! Obviously moved on to a different provider who came out and said there was minimal damage and given we had pulled the carpet and pad ourselves, no major restoration work was needed. This was free.

I had a great experience working with Heartland Construction Services LLC (also known as Rex…read moreRoofing & Restoration, LLC). They were able to get the job done quickly and efficiently, and they were very customer service oriented. I contacted Joe from Heartland in January of 2022 for the first time. He appeared to be very transparent, knowledgeable, and honest. The company also had the right documentation, reviews, and insurance coverage required to finish the job. I feel like they explained the process extremely well from start to finish. They were also very familiar with the process of working with insurance. The company had a few hiccups with the project, but they handled them graciously and with a strong sense of urgency. For example, there was a delay in getting started because they needed to wait for the insurance company to approve the claim. However, once they got started, they were able to complete the roof installation in a day and they got me on the schedule in only a week's time (despite the overall delays in the industry). In other words, another company may have taken a month to get the project scheduled and materials ordered. They had also got some green skid marks on the driveway from moving the OSB boards, but were out in no time to power wash and scrub the driveway clean. Don was out there on his hands and knees. To me, that is a whole new level of dedication to customer service. Another company may have just snubbed its nose at my concerns and ignored them. Don, the project manager was out several times to make sure the job was done right. He even came back days later to finish painting the inside trim around the skylight. Shannon kept me informed and always was on top of addressing any concerns or needed information. Specifically, Shannon was always quick to respond and always had the answers to my questions. She was a great advocate for me as the customer and helped to keep the project on track (despite those delays because of insurance). I really appreciate all her help in getting the job done. Joe has a lot of experience with this kind of work, and he knows that insurance companies and building departments can be tough to deal with. He was really persistent in advocating for me and trying different approaches. His expertise and problem-solving skills were greatly appreciated. Heartland was also able to upgrade my roof with high-quality class 4 shingles and their team was professional, friendly, and courteous throughout the entire project. They also went above and beyond getting the payout I deserved from my insurance company. The fight dragged on for much longer than it should have, but even the lawyers didn't care to take it on. I can only be eternally grateful for going to bat for the customer and doing what's in their best interest through and through. In short, Heartland Construction is top-notch in every way--I highly recommend them!

I thought it was weird Rex Roofing was interested in the job I initiated as a Yelp Project because…read moreI haven't seen anything remotely resembling my 1200sqft 1970 ranch house on their website or socials, and I'm in Longmont while they're based in Castle Rock. Stay far away from them if you're not in a reasonable service area. They are an insurance claim chaser company and will step all over you to get at your payout. They sent different people out to inspect and provide quotes (gutter and soffits/fascia was the scope requested). I did not ask for a roof assessment but the gutter guy thought it might be eligible for an insurance replacement, so I said sure send the guy on out and let's see what happens. That's where it got really.... interesting. My first appointment was for a Friday. I asked for a specific time so I could manage my work schedule around the inspection. A time was agreed upon. Nobody showed up. I had to initiate contact to find out that they would not be coming that day due to the time/distance. We rescheduled and on the rescheduled date, I reached out early to confirm the time and was told the inspector would be 30min late. I readjusted my work calendar and was notified it would be an additional 15min. This turned out to very much work in my favor. The inspection was very thorough and took about 1.5hr. At the conclusion of the inspection I was told they can convince the insurance company to replace the roof. They showed me what ended up being a contract, but was not presented as such explicitly by name. I was asked to sign before they revealed the "fine print" on the back page - which involved having the insurance company sign the check over to Rex Roofing rather than me (I have USAA). This didn't sit well after discussing with several people and reviewing the fine print. I voided the contract within the 72 hour grace period so I can get a second opinion, gather additional quotes, and control my own insurance payout (if that happens). Instead of responding to me to confirm they received my email (always document in writing! With time stamps!) they forwarded it to the inspector who started texting me asking to "resolve" the situation. I explained, as I had in the email, that I would be taking my insurance payout myself and I requested a "cash price" quote from them. I was then told there was no way my insurance company would approve it without the inspector present, a number of wild assumptions and insinuations were made, and I was essentially berated by text by the salesman for exercising a legal right to void the contract. I had to block his number because he would not stop texting me to mansplain how I had no idea what I was doing as a homeowner and he was the only person who could convince my insurance adjuster to cover the roof. Turns out he was right - they talked me into opening a claim, the adjuster said the roof is perfectly fine and they would replace only one portion of one downspout that had hail damage. I can't tell you how the "value" of this company compares to others because they said they would do the work "for a price agreed upon with the insurance company" without providing a scope of work or any numbers of any kind in writing - so I guess they're not really interested in much besides doing the job for as much as they can squeeze out of the insurance company. I might not have made a USAA claim myself but everyone else in my family has.

Even though we are satisfied with the quality of work, we are unsatisfied with the amount of work…read morecompleted. We were very disappointed Incepector Handyman Jim arrived without the necessary materials (drywall, texturing material and shower tile adhesive) to do the jobs my husband discussed with him over the phone. My husband sent him pictures and dimensions immediately after their phone conversation. We went to Home Depot to get these materials, unfortunately Home Depot doesn't stock the same window sill material Jim said we needed and that he'd provide to repair the most important fix (cracked window sill) we hired him for. We are unsatisfied with the amount of work done for what we paid. Incepector Handyman Jim charged us $75 per man per hour, for 2 men we paid $150/hour. For $1,150, we expected more work to be completed. When my husband told this to Jim, Jim said, "You got all the work you paid for and we didn't milk the clock." We paid for 15 man hours and this is what we got: - 6 small areas of repaired and textured drywall (no paint) along with touching up several scuffed areas. - Re-positioned a toilet paper holder and towel hook, - Applied caulk to an external window sill (ladder required), and, - Installed 5 pieces of interior door trim. Jim also rounded up the last work hour by 15 minutes, for an extra $37.50. When my husband described the window sill repair job on the phone to Jim, Jim explained the type of wood we needed as well as the specific store he would pick it up from; therefore, we expected him to have the wood with him. My husband also told Jim it was a 2nd floor window as shown in the photos we sent him. When Incepector Handyman Jim arrived, it appeared he had no intention of fixing the window sill because he explained he doesn't like to work in the hot sun so he wouldn't fix it until the fall. He also said he doesn't like to work from a ladder, so he wants us to rent scaffolding for him. Since we were very concerned with the crack in the window sill and potential water damage, they made a temporary fix by filling the crack with caulk. Had we known how slow they worked, it would have been better for us to pay by the job. Had we known Jim doesn't do ladders and hot sun, we would have hired someone else because the most important repair was not accomplished.

Update- Still waiting for Incepector Handyman to make this right. I would not use them again.read more