Carolina is A-M-A-Z-I-N-G! I went to her for the first time and she was very comforting and made…read morethe experience completely enjoyable. Her personality is one of sweetness and she clearly cares for her clients. I will be going back!

Carolina is simply the best and her salon shows it! I've always been 100 percent pleased at Secret…read moreOasis!!!

Always friendly and do amazing job for my elderly family member, whom has major deformities of her…read morefeet! They are by far the best I have found for her. We never have to wait that long for walk in appointments! Totally recommend

Pedicure was amazing. Wanted a white tip for my finger…read morenails and turned out awful. Went to sit at the dryer, and found mice poop inside of it.

I came in from out of town they got me right in and did an ABSOLUTELY AMAZING job! I have not had…read moreanyone else do my nails in 17 years except my nail lady in my home town! I will go back and I would recommend this shop

I've been going here for 10 years. Always received the best service! The staff are always…read morepersonable and professional. Best nail salon in Southern WV.

The establishment was nice and clean. The staff was very friendly. It's a very busy place. I…read morereceived a deluxe pedicure. I was a little confused about pricing. On the sign and also on the booklet, the deluxe pedicure was listed as $50. However, I was charged $70 (before tip) That's a $20 difference. I was a little taken aback. Sometimes prices may fluctuate $5-$10, but I've never had a $20 difference. However, they were busy, so I went ahead and paid it without asking questions. She did a good job. The location is conveniently located beside Starbucks. That's always an extra bonus.

The male that did my pedicure did not do a decent Job ,I'm sure he is Not qualify to do pedicures…read moreat all , all he did was drill off the nail polish off then the older lady did the rest , I'm Not even sure if He has a license to do nails. And the Lady literally hurt me while she trimmed my nails , then she gaslighted me saying it was my fault !! I think they should put up their licenses up Where we could see them ! consumers beware !

Got my nails done at Bally Nail Salon at the Crossroads Mall. The new color is fuchsia touch! It…read morewas $50 for a fill-in. More than what the pricing sheet listed at $40. I tipped $10 because I thought the girl was nice. I usually get my nails done in Charleston. The thumb nail on my right hand is a bit off (has brush lines on it) and I had some pieces of acrylic hanging down that I had to get off myself when I left, so Ill probably just continue getting my nails done in Charleston. However, the color was pretty.

Called salon and requested 2 appointments for mani/pedis. Was advised appointments were not used or…read moreavailable and that this is a 1st come 1st serve salon. No problem, we drove 45 minutes to get there. When we arrived at 11am we were greeted by Lee who seemed very friendly and polite. We were seated in the last 2 open chairs and began to listen to the casual conversations around us. $5 Lee was the entertainment. We understood the 1st in thing completely as we patiently waited. As the hours ticked by, I finally got my pedi prep by MaMa and then waited again for a very busy Rose to get around to complete the gel color. In the meantime, my SIL was finally getting her pedi from Lee. Again we waited. We were forced to watch a Vietnamese cooking show that was tuned in the entire time we were in the salon. While finishing her pedi, my SIL asked about the possibility of a mani as she is a nail biter and had very small nail beds. Rose assured her that it could be done but she would be using overlay rather than tips. Rose worked on my gel manicure first and then started the overlay. She even took before and after photos to post on her webpage. I was truly impressed. At just after 5pm we were finally finished. Even though the wait was ridiculous, we felt it was worth it. It was my treat and $255 later (including tip), feeling pretty, we left (after over 6 hours in the salon) with the assurance that we should return if we had any issues. After just 3 days one of SIL's acrylic overlays popped off. 2 of the other nails had jagged edges and several of my gels were chipping. The salon opened at 10am and since we knew of the 1st come 1st serve policy we were at the door at 9:25am. Shortly thereafter a well dressed lady showed up and advised she had a standing 10am appointment for a mani with Rose. Another very nice lady also showed up and said she was advised by Lee to come at 10am. When Lee opened the door promptly at 10, he advised he had a 10am pedi scheduled with yet another lady. So much for the no appointment, 1st come policy. When I tried to get the situation sorted out, Lee said "don't you make my day bad, I am diabetic and I'm already shaking". He advised me to sit and that Rose was on her way. He escorted the 2 pending pedis to a chair and asked my SIL to have a seat at a mani station. The 10am mani appointment went straight to Rose's station. Lee then began the pedis and began answering questions about us to the ladies he was attending to. "No, they don't come here, they need repairs". He also commented on SIL's lack of nail beds (while she was sitting behind him). When Rose showed up, he advised we were there for repairs. She remembered us right away and said "she has no nail beds, I said I would do my best". The mani lady knew we were there and why and advised to handle SIL first. Both Lee and Rose, almost in unison said no, she will take too long. So SIL sat, I sat and they talked about us both like we weren't even there. After waiting until after 10:30, my blood was boiling. I felt disrespected, lied to, and cheated. At this point I told my SIL, I had to leave and actually started to but came back in. I had to voice my ABSOLUTE FEELINGS OF FRUSTRATION & anger. "I'm not sure what I am more upset about, your disrespect of my SIL in front of her, your lies about appointments and 1st come 1st serve, the fact that I paid top dollar and tipped accordingly or you complete lack of customer service" or something to that effect. I advised I would leave a bad review to which Lee loudly responded he would have an answer to. What should have been a simple fix and repeat business for LA Nails, turned into people showing true colors. Experience showed new customers are not treated the same as the regulars. If you're new, look elsewhere.

I needed an acrylic fill-in badly! wasn't sure where to go as I'm new to the Buckley area.. Chose…read moreLA Nails after reading lots of reviews and looking at nail pics. i did have to wait a bit since they don't take appts but I did call ahead. Rose and Lee were very friendly, and kept acknowledging me with updates as to when it'd be my turn. I wanted a design instead of just polish, so I brought a pic for reference.. I told Rose to be creative and just do whatever.. I got there about 1:00, got seated at a station about 2:30 as there were 2 people ahead of me. Finished at 4:20.. Nail art is just that, ART.. it takes time... love, love, love the results!

Horrible service and price gouging. Older woman who did my pedicure handed me "the list" of…read moreoptions. I chose the $45. I was never told gel polish is an extra $20. I understand the chrome was $10. $75 for a pedicure. Then when filling my acrylic nails it was $35 for a fill, $20 for gel, and $10 for chrome. And they didn't do my nails as I asked. Instead of staying there while they attempted to rationalize their prices and poor nail service I told them just to paint it so I could leave. 1. They failed to ever tell me before doing my nails that it would be an extra $40 for gel (mani & pedi). 2. I asked for clear nails then color French tip. They used this ugly brown color instead of clear. 3. They gooped on the nail acrylic fill, then they put on 6 layers of polish; color & clear. I have never paid so much for my nails that look horrendous and the employees talk about me while I'm sitting right there.

Went on Memorial Day there were 2 ladies already sitting getting their toes done the 2 techs had…read morenot even started but yet I was told to sit down. The water was scalding hot so she turned it down. I sat for a hour until my water was cold told the tech twice and she did nothing. Finally the older man started on my feet I said the 40 dollar service and gel polish. That 40 went to 65 nowhere is it posted nor did he communicate with me about an up charge for getting gel. So 25 bucks for gel polish and I even asked and he said nothing about it. So a hour service took 2 hours and a extra 25 bucks

This is the worst nail salon I have ever been to. Manicure was horrible, and the salon was…read morecompletely silent. No music, or TV's on. Half the lights were turned off. Manicurist filed my nails horribly, leaving snags and missing the edge of my nails. I left mid manicure because it was so poorly done. She also soaked my nails in hot polish remover which was something I've never had someone do before. It left my skin dry and covered in the polish that was coming off my nails. Horrible!!!

From the owner: Family-owned small business read more

Always consistent with quality work. They listen to the needs of their clients and find the best…read moreways to make them feel beautiful!