First, despite the advertisement that this is an English speaking salon, it is not, for the most part. There are some employees that speak English but some speak only a few sentences. I could handle that. After all, I'm in Spain so I should not expect people to speak English to me. It definitely makes it an easier experience though.
My first visit to the salon was fine. I had highlights done by Eva and she did a very nice job. I liked the color and I was a happy customer. I was looking forward to going back. My second visit was the complete opposite. When I first arrived for my appointment I was told that there was no water, so they had rescheduled me for 4 hours later when it would be fixed. Nobody had called me ahead of time. I said I couldn't come back in 4 hours and they acted very annoyed and kept saying they had already scheduled me for later that day. Another customer stepped in and explained to them that I could not come back later.
I rescheduled for a couple days later when Eva was available. When I arrived, the woman behind the desk showed me to a chair and Eva came over and they spoke in Spanish to one another. A few minutes later the receptionist came back with color mixed and began working on my hair. Eva took another client sitting across the salon and never came back. I should have stopped the person then and left, but I didn't.
She was extremely rough with my hair and kept telling me to look forward (in Spanish) and I kept trying to tell her that I couldn't because was pulling my head back too hard. She also kept talking to coworkers about things that needed to be done in the salon (maybe she was the manager?). Once she stabbed me in the cheek with her comb while talking. Another time she caught my earring and nearly pulled it out of my ear. Later she poured water across my eyes while rinsing my color out. I almost lost my contact lenses.
When she finished applying my color, she went back to the front desk and after what seemed like a very long time took me to wash my color out. I could tell by the look on her face that it was not good. She then put toner on my hair and left me at the sink for "5 minutes" but it was closer to 30 (I was wearing a watch and kept checking it). She was busy talking to one of the other employees about what products needed to be restocked.
In the end, my hair looked like straw and all of the finer hairs around my face broke off. My color was very dull and the blonde highlights are very coarse and limp. My husband even commented the next day that my hair looked "damaged" (and he rarely comments on anything like that). It continued to break off for a week and still feels like straw. I can't do anything to fix it until it grows out a bit because my friend from home that is a colorist told me that it will just break off more if I try to get my roots redone soon. It has been 6 weeks so that's a huge bummer. read more