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    Opera Lounge

    4.8 (4 reviews)
    Closed Closed

    By appointment only

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    Dtox Hair Salon

    Dtox Hair Salon

    (8 reviews)

    €€

    El Raval

    I recently made an appointment to get my haircut at Dtox while visiting Barcelona for a friend's…read morewedding. I specifically chose this salon because of all the other reviews mentioning that the staff spoke English. On the day of my appointment I called to confirm and the person who answered the phone didn't speak English and was incredibly unhelpful. I kept trying to tell him my name and the time of my appointment and he kept responding that no, I didn't have appointment. After about 30 seconds, he hung up on me. I tried calling back several times but he must have taken the phone off the hook because the line was busy. At this point, I was desperate - my hair was a mess and it was a few hours to the wedding. I took a taxi over to the salon and buzzed several times to be let in. The same guy (I assume the same person who answered the phone) didn't want to let me up. I finally got into the building and made it up the salon. When I answered the door I showed him the email confirming my appointment to which he said that the stylist hadn't come in that day, I believe because she was either sick or had to go out of town (the whole conversation was him talking in Spanish and me responding in English). It was already noon and I saw when I made the appointment online that she had other people booked before me, so it wasn't like I was showing up as the first customer of the day. So despite having my contact info AND the fact that I called to confirm no one ever bothered to tell me she wasn't coming in. Plus it was like they were trying to hide because they screwed up - hanging up on me and then not letting me into the building. The whole thing was a nightmare with the worst possible timing and made me almost miss the wedding. Regardless of the language barrier it was the definition of bad customer service.

    I'm staying in Barcelona for two months and was in dire need of a haircut, even before I came here…read more Found dtox online and after reading a few reviews- decided it was the best choice. Making an appointment online was super easy and received an e-mail confirmation. Showed up day of and made my way upstairs to the salon. It was clean and intimate, everyone there was really chill and the clients all seemed to know and love their regular stylists. My stylist was Carolina. I showed her pictures and described what I wanted but ultimately just trusted her to do what she thought would look best with my face shape. She worked with such precision and in the end gave me exactly what I wanted. I couldn't be happier. Plus it was way cheaper then anything I would have paid in a West Loop Salon in Chicago. Super pleased with my entire experience!

    Opera Lounge - hairstylists - Updated May 2026

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