Used to be a loyal customer until the complete lack of help i experienced today. My perfume dropped a foot on my apartment floor and shattered, so i took it to the store hoping the buy a new glass bottle. I was offered literally zero solutions. There's still so much perfume i saved from spilling. Apparently it's not part of their policy to sell empty bottles when one breaks. When i asked what people typically do when their bottles crack, the employee said sarcastically, "they usually cry about it". While your scents are great, the companys customer service is not. I won't be repurchasing from le labo again. Not all of us can afford to purchase a whole new perfume. read more