We've been using these products for a lifetime as they are so good. We've had our share of bum products mind, likely production flaws. On this visit we were bringing back a kettle (one that sits on an induction hob). What was happening was that the black non stick inner base was coming loose, so when we boiled water little black bits were in the water.
When we arrived in store to replace this rogue product we were faced with a cheery young lady who instantly said let me arrange your replacement which she set about at a pace. Now that's what I expect from a company that understands it has a great reputation for quality. She suggested that we make sure to avoid using the high power button as it's particularly powerful so will do. We bought a few more bits and pieces. read more